Why You're Seeing "CANVA PRO*" on Your Bank Statement
What Is "CANVA PRO*" on My Bank Statement?
The CANVA PRO* charge on your bank statement comes from Canva Pro, a popular cloud-based graphic design platform used by millions of individuals and businesses worldwide. This charge represents a recurring subscription fee for Canva's premium tier, which unlocks advanced design tools, brand kits, premium templates, and collaboration features beyond the free plan. If you or someone with access to your payment method signed up for Canva Pro, this charge will appear on a monthly or annual billing cycle. It originates from Canva's Australian headquarters, which is why the billing may reflect AU-based transaction details.
The descriptor CANVA PRO* appears on your bank statement because Canva uses a shortened billing identifier that combines the product name with an asterisk, a common practice among SaaS companies to distinguish subscription charges from one-time purchases. The asterisk typically signals a recurring or subscription-based transaction, helping payment processors categorize the charge correctly. This truncated format is standard across many digital subscription services and may look slightly different depending on your bank or card issuer's display format.
âšī¸ Note
In most cases, seeing "CANVA PRO*" on your statement is completely normal. Before assuming fraud, check your recent purchases â most mystery charges have a simple explanation.
Is CANVA PRO* a Legitimate Charge?
The CANVA PRO* charge on your bank or credit card statement is almost always a legitimate billing from Canva Pro, the premium subscription tier of the popular graphic design platform Canva. This charge appears when you have signed up for a monthly or annual Canva Pro plan, which unlocks features like premium templates, brand kits, background remover, and unlimited storage.
Common reasons you may see the CANVA PRO* charge include:
- You subscribed to Canva Pro directly at canva.com after a free trial ended
- A free trial you signed up for converted to a paid Canva Pro subscription automatically
- A family member or colleague used your payment details to start a Canva Pro plan
- You purchased a Canva Pro annual plan and are seeing the yearly renewal charge
While the charge is usually legitimate, if you do not recall signing up for Canva Pro and no one in your household uses it, it is worth investigating further to rule out unauthorized use of your card details.
How to Verify the CANVA PRO* Charge
- 1
Log into your Canva account
Visit canva.com and sign in. Navigate to Account Settings > Billing & Plans to confirm whether you have an active Canva Pro subscription linked to your payment method.
- 2
Search your email for Canva receipts
Search your inbox for emails from 'noreply@canva.com' or with the subject 'Canva Pro receipt.' Canva Pro sends a billing confirmation email each time a CANVA PRO* charge is processed.
- 3
Check with household members
Ask family members or housemates if they signed up for Canva Pro using your shared payment method, as it is a popular tool for students, marketers, and content creators.
- 4
Review subscriptions on your device
If you signed up via a mobile device, check your Apple App Store or Google Play subscriptions, as Canva Pro purchased through these platforms may also appear as CANVA PRO* on your statement.
- 5
Contact your bank for transaction details
Ask your bank for the full merchant details tied to the CANVA PRO* charge, including the transaction date and amount, to cross-reference with any Canva Pro plan you may have started.
How to Dispute a CANVA PRO* Charge
- 1
Act within 60 days of the charge
Most banks require you to dispute an unauthorized CANVA PRO* charge within 60 days of it appearing on your statement. Acting quickly improves your chances of a full refund.
- 2
Contact Canva Pro support first
Visit canva.com/help and submit a support request explaining the unauthorized CANVA PRO* charge. Canva Pro's support team can review your account and may issue a refund directly, which is faster than a bank dispute.
- 3
File a chargeback with your bank
If Canva Pro support does not resolve the issue, call your bank or credit card issuer and formally dispute the CANVA PRO* charge as unauthorized. Provide any email correspondence with Canva as supporting evidence.
- 4
Request a new card number
If you suspect your card details were stolen and used to pay for a Canva Pro subscription, ask your bank to issue a replacement card with a new number to prevent future unauthorized CANVA PRO* charges.
Tips for Managing CANVA PRO* Charges
Set a calendar reminder before your Canva Pro trial ends to avoid an unexpected CANVA PRO* charge.
Save every Canva Pro billing email so you can quickly reconcile any CANVA PRO* charge on your statement.
Use a unique email address for your Canva Pro account to make it easy to find billing emails and manage access.
Choose the Canva Pro annual plan carefully â it charges a lump CANVA PRO* sum once yearly, which can be surprising.
Enable transaction alerts on your bank account to get notified the moment a CANVA PRO* charge posts.
Use WhatIsThisCharge.net to identify related charges that may appear alongside CANVA PRO* on your statement.
Frequently Asked Questions About CANVA PRO*
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