Why You're Seeing "VERIZON*" on Your Bank Statement
Is the VERIZON* Charge Legitimate or Fraud?
If you see VERIZON* on your bank or credit card statement, it is most likely a legitimate charge from Verizon Communications, one of the largest telecommunications providers in the United States. This charge typically appears for monthly wireless service plans, home internet, Fios TV, or device payment installments billed directly through Verizon's billing system.
Common reasons you might see the VERIZON* charge include:
- Monthly Verizon wireless phone plan or data plan payment
- Verizon Fios internet or TV subscription billing
- Device payment agreement installment for a phone purchased through Verizon
- Verizon prepaid plan auto-refill or one-time top-up
- Add-on services such as Verizon Cloud, Call Filter, or international roaming fees
However, if you do not recognize the charge and have no active Verizon account, it could indicate unauthorized use of your payment information. Always verify before assuming the charge is fraudulent, as a family member or household user may have an account linked to your payment method.
How to Verify the VERIZON* Charge
- 1
Log into your Verizon account
Visit verizon.com or open the My Verizon app and log in to review your billing history. The charge amount on your bank statement should match an invoice in your Verizon account billing section.
- 2
Search your email for Verizon receipts
Search your inbox for emails from Verizon using keywords like 'Verizon bill,' 'Verizon receipt,' or 'verizon.com.' Verizon sends monthly billing notifications that will confirm the VERIZON* charge date and amount.
- 3
Check with household members
Ask family members or anyone sharing your payment method if they have an active Verizon wireless, Fios, or prepaid account. Verizon accounts can have multiple lines billed to a single payment method.
- 4
Review your active Verizon subscriptions
Log into My Verizon and navigate to 'Plan & Services' to see all active subscriptions, add-ons, and device payment agreements that could be generating the VERIZON* charge.
- 5
Contact Verizon customer support
Call Verizon at 1-800-922-0204 or use the live chat on verizon.com to have a representative look up any account associated with your payment method and clarify the VERIZON* charge.
How to Dispute a VERIZON* Charge
- 1
Act within 60 days of the charge
Most banks and credit card issuers require disputes to be filed within 60 days of the VERIZON* charge appearing on your statement. Acting quickly gives you the best chance of a successful resolution.
- 2
Contact Verizon directly first
Call Verizon customer service at 1-800-922-0204 or chat at verizon.com and explain the unauthorized or incorrect VERIZON* charge. Verizon can often issue credits or refunds faster than a bank dispute process.
- 3
File a chargeback with your bank
If Verizon does not resolve the issue, contact your bank or credit card issuer and formally dispute the VERIZON* charge. Provide your bank with any documentation, including screenshots and Verizon correspondence.
- 4
Request a new card number
If you suspect your card details were used fraudulently to create a Verizon account or make purchases, ask your bank to cancel the compromised card and issue a new one to prevent further unauthorized VERIZON* charges.
Tips for Managing VERIZON Charges
Enable autopay alerts in My Verizon so you're notified before each VERIZON* charge is processed.
Review your Verizon bill monthly for new add-ons or fees that may unexpectedly increase your VERIZON* charge.
Secure your My Verizon account with a strong password and two-factor authentication to prevent unauthorized charges.
Note your Verizon billing cycle date so the VERIZON* charge on your bank statement is never a surprise.
Set up bank transaction alerts for any VERIZON* charge above your expected monthly Verizon bill amount.
Use WhatIsThisCharge.net to identify related charges that may appear alongside VERIZON* on your statement.
Frequently Asked Questions About VERIZON*
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