Why You're Seeing "NUBANK FATURA" on Your Bank Statement
Why You're Seeing "NUBANK FATURA" on Your Bank Statement
NUBANK FATURA is a charge that appears on your bank statement when your monthly Nubank credit card bill is being paid or processed. This descriptor is used by Nubank, one of Brazil's largest digital banking platforms, to identify the automatic debit or payment of your credit card invoice. If you are a Nubank credit card holder in Brazil, this charge simply reflects your monthly statement total being collected from your linked bank account. Seeing NUBANK FATURA on your statement is completely normal and expected if you have set up automatic payment for your Nubank card.
The descriptor NUBANK FATURA appears on bank statements because Brazilian financial institutions use shorthand transaction codes to identify payment types, and 'fatura' is the Portuguese word for 'invoice' or 'bill.' Nubank uses this specific descriptor to distinguish credit card bill payments from other types of Nubank transactions, such as transfers or account fees. This standardized format helps both banks and customers categorize and track monthly credit card payments more efficiently within the Brazilian payment system.
Is the NUBANK FATURA Charge Legitimate or Fraud?
The NUBANK FATURA charge appearing on your bank statement is almost always a legitimate transaction from Nubank, one of Brazil's largest digital banking and fintech companies. This descriptor typically represents your monthly credit card bill (fatura) payment being debited from your linked bank account. It may appear unexpectedly if you have autopay enabled or if a family member used a Nubank account tied to your payment method.
- NUBANK FATURA is the standard billing descriptor used when Nubank processes your monthly credit card statement payment
- The charge reflects the total or minimum payment due on a Nubank credit card account
- Nubank sends email and push notifications before debiting your account, so check your inbox for confirmation
- If the amount matches your Nubank credit card balance or minimum due, the charge is almost certainly legitimate
How to Verify the NUBANK FATURA Charge
- 1
Check your Nubank app
Log into the Nubank app and navigate to your credit card section. Compare the NUBANK FATURA amount to your most recent fatura (statement) total or minimum payment due.
- 2
Search your email
Look for emails from Nubank (noreply@nubank.com.br) with subject lines referencing your fatura or payment confirmation. These are sent before and after each billing cycle debit.
- 3
Check household members
Ask family members whether they have a Nubank account linked to a shared payment source, as NUBANK FATURA could reflect their card bill being paid automatically.
- 4
Review your billing cycle dates
Nubank issues faturas on a fixed monthly cycle. Cross-reference the date of the NUBANK FATURA charge with your known Nubank statement due date to confirm alignment.
- 5
Contact Nubank support
If you cannot reconcile the charge, reach out to Nubank directly via the in-app chat or at nubank.com.br/contato. Have the charge date and amount ready for quick verification.
How to Dispute a NUBANK FATURA Charge
- 1
Act within 60 days
Dispute a suspicious NUBANK FATURA charge as soon as possible and no later than 60 days after it appears. Delays can reduce your chances of a successful chargeback or refund from Nubank.
- 2
Contact Nubank first
Open the Nubank app and use the in-app chat to report the unauthorized or incorrect NUBANK FATURA charge. Nubank's support team can investigate and initiate a reversal directly.
- 3
File a chargeback with your bank
If the NUBANK FATURA debit hit your external bank account and Nubank doesn't resolve the issue, contact your bank to file a formal chargeback for the unauthorized ACH or debit transaction.
- 4
Request a new card or account freeze
If you suspect fraud, immediately freeze your Nubank card through the app and request a card replacement to prevent further unauthorized NUBANK FATURA charges from appearing.
Tips for Managing Nubank Charges
Enable Nubank push notifications so you're alerted the moment a NUBANK FATURA payment is scheduled or processed.
Review your Nubank fatura in the app each month before the due date to avoid surprise NUBANK FATURA debit amounts.
Secure your Nubank account with a strong password and biometric login to prevent unauthorized access and fraudulent faturas.
Note your Nubank billing cycle close date and mark your calendar so NUBANK FATURA debits never catch you off guard.
Use Nubank's virtual card feature for online purchases to reduce fraud risk that could inflate your fatura unexpectedly.
Use WhatIsThisCharge.net to identify related charges that may appear alongside NUBANK FATURA on your statement.
Frequently Asked Questions About the NUBANK FATURA Charge
ℹ️ Note
In most cases, a NUBANK FATURA charge is simply Nubank collecting your monthly credit card bill payment — if the amount matches your recent statement, there is nothing to worry about. If something looks off, the Nubank app's in-app chat makes it fast and easy to get answers directly from their support team.
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