Why does CANAL PLUS* appear on my bank statement instead of 'CANAL PLUS'?

The asterisk in CANAL PLUS* is a standard payment processing convention used by CANAL PLUS to distinguish subscription billing transactions. It is the same company and the charge is legitimate if you hold a CANAL PLUS subscription.

Why does the CANAL PLUS* charge look different from what I expected to pay?

CANAL PLUS may apply promotional discounts, VAT adjustments, or mid-cycle proration if you upgraded or changed your plan. Log into your CANAL PLUS account billing history to see a full breakdown of the charge.

Can I get a refund for a CANAL PLUS* charge?

CANAL PLUS generally offers refunds on a case-by-case basis, particularly for accidental renewals or unauthorized charges. Contact CANAL PLUS customer service promptly and reference the exact CANAL PLUS* transaction date and amount.

How do I cancel my CANAL PLUS subscription to stop future charges?

Log into your account at canalplus.com, go to 'My Subscriptions', and follow the cancellation steps. You can also cancel CANAL PLUS by calling their customer service line or via the platform through which you originally subscribed (e.g., Apple or Google Play).

How do I stop future CANAL PLUS* charges if I never signed up?

If you never signed up, report the CANAL PLUS* charge to your bank as unauthorized immediately. Also contact CANAL PLUS support to check whether an account was created with your payment details, and request that it be closed and refunded.

Home›Browse Charges›Streaming›CANAL PLUS*

CANAL PLUS* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "CANAL PLUS*" charge is from Canal+. Canal+ abonnement mensuel France.

🌍 FR🕐 8 min read📅 Updated May 22, 2026

Canal+

Canal+ abonnement mensuel France.

CANAL PLUS*

What is this charge?

Canal+ uses the billing descriptor "CANAL PLUS*" on bank statements because the plus symbol (+) is not supported by most payment processing systems and card networks, which only accept standard alphanumeric characters in transaction descriptors. The asterisk following "CANAL PLUS" is a common separator used by Canal+'s payment processor to distinguish the brand name from additional billing details, such as the subscription tier or region, that may follow in the full descriptor string. If you see this charge for around €26.99 on a monthly basis, it is almost certainly your Canal+ streaming subscription billed through their French billing system.

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How to handle this charge

Confirm your Canal+ subscription

Log in to your Canal+ account at canalplus.com to verify that you have an active subscription. The CANAL PLUS* charge on your statement corresponds to a monthly Canal+ streaming subscription in France, so check your account dashboard to confirm the billing date and amount match.

Review your Canal+ plan and billing details

While logged in at canalplus.com, navigate to your billing or subscription section to review exactly which Canal+ plan you are subscribed to, the monthly cost, and your next renewal date. This helps confirm the charge amount is correct for your chosen tier.

Check for shared or forgotten Canal+ access

If you do not immediately recognize the CANAL PLUS* charge, consider whether a family member may be using a Canal+ subscription linked to your payment method, or whether you signed up during a free trial that has since converted to a paid monthly plan.

Cancel your Canal+ subscription if no longer needed

If you no longer wish to be charged for Canal+, visit canalplus.com/account to manage or cancel your subscription before the next billing cycle. Cancelling through the official Canal+ account page ensures the monthly CANAL PLUS* charge will stop on your bank statement.

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How to cancel Canal+

Canal+ bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Canal+

ℹ️ International processing

This charge is processed in FR. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from Canal+. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "CANAL PLUS*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the CANAL PLUS* Charge Legitimate or Fraud?

If you've spotted CANAL PLUS* on your bank or credit card statement, this charge is most likely a legitimate billing from CANAL PLUS, the well-known French premium television and streaming service provider. CANAL PLUS offers subscriptions to live TV channels, sports packages (including Ligue 1 and Champions League), and on-demand streaming content across France and other territories.

The CANAL PLUS* descriptor typically appears when CANAL PLUS processes a recurring monthly or annual subscription payment. Common reasons you may see this charge include:

An active CANAL PLUS subscription for TV, film, or sports packages
A CANAL+ Ciné Séries or CANAL+ Sport add-on bundle billed separately
A free trial period that has converted into a paid CANAL PLUS subscription
A family member or household user who signed up for CANAL PLUS using your payment method
An annual CANAL PLUS plan being billed in a lump sum rather than monthly installments

If you do not recognize the CANAL PLUS* charge and have no memory of subscribing, it is worth verifying before concluding it is fraudulent, as promotional offers and gifted subscriptions can also trigger this billing descriptor.

How to Verify the CANAL PLUS* Charge

1
Log into your CANAL PLUS account
Visit canalplus.com and sign in to your account. Navigate to 'My Subscriptions' or 'Billing' to check your active plan and confirm whether a recent payment matches the CANAL PLUS* charge on your statement.
2
Search your email inbox
Search your email for messages from CANAL PLUS using keywords like 'CANAL PLUS', 'canalplus.com', or 'subscription confirmation'. A billing receipt or welcome email should detail the exact charge amount and date.
3
Check with household members
Ask family members or anyone who shares your payment details whether they signed up for a CANAL PLUS subscription or accepted a CANAL PLUS promotional offer that required billing information.
4
Review your subscription manager
If you subscribed to CANAL PLUS through a third party such as Apple, Google Play, or your internet/TV provider, check those platforms' subscription management pages to find the CANAL PLUS billing entry.
5
Contact your bank for more detail
Ask your bank for the full merchant descriptor and transaction date associated with the CANAL PLUS* charge. This extra detail can help you pinpoint which CANAL PLUS product or package triggered the payment.

How to Dispute a CANAL PLUS* Charge

1
Act within 60 days of the charge
Most banks and card issuers require disputes to be filed within 60 days of the CANAL PLUS* charge appearing on your statement. Acting quickly gives you the best chance of a successful chargeback or refund.
2
Contact CANAL PLUS customer service first
Reach out to CANAL PLUS directly via their official website chat, phone support, or customer service portal. Explain the unauthorized or incorrect CANAL PLUS* charge and request a refund before escalating to your bank.
3
File a chargeback with your bank
If CANAL PLUS does not resolve the issue, contact your bank or credit card issuer and formally dispute the CANAL PLUS* transaction. Provide any email correspondence with CANAL PLUS as supporting evidence.
4
Request a new card number
If you believe the CANAL PLUS* charge is the result of fraud or unauthorized use of your card details, ask your bank to cancel your current card and issue a new one to prevent further unauthorized charges.