HOTJAR* Charge (What It Is + Is It Legit?)

Identify the Hotjar charge

The HOTJAR* charge on your bank statement is from Hotjar, a website heatmap and analytics platform. Log in to your Hotjar account at hotjar.com to confirm the charge matches your active subscription plan and billing cycle.

Review your Hotjar subscription details

Once logged in to hotjar.com, navigate to your billing or account settings to verify which Hotjar plan you are subscribed to, the amount billed, and the date of the charge. Make sure it aligns with what appears on your bank statement.

Check for additional Hotjar users or team members

If the HOTJAR* charge amount seems higher than expected, check whether other team members or administrators have upgraded the Hotjar plan or added features under your account, as this could explain any unexpected increase in billing.

Cancel your Hotjar subscription if needed

If you no longer need Hotjar's heatmap and analytics services and want to stop future HOTJAR* charges, visit insights.hotjar.com/login to log in and navigate to your billing settings to cancel or downgrade your subscription before the next billing date.