Question 1

What is IPAY88-SHOPEE on my Malaysian bank statement?

Accepted Answer

IPAY88-SHOPEE is a legitimate charge from Shopee Malaysia, processed through iPay88, which is a local Malaysian payment gateway. When you make a purchase on Shopee Malaysia, the transaction is routed through iPay88, which is why the charge appears with this combined name rather than simply showing Shopee. Since iPay88 is a local gateway, you will not incur any cross-border transaction fees on this charge.

Question 2

The IPAY88-SHOPEE charge on my statement does not match what I expected to pay — why could the amount be different?

Accepted Answer

The amount for IPAY88-SHOPEE charges is variable and corresponds directly to your individual Shopee Malaysia order totals, which can include item prices, shipping fees, voucher discounts, and any applicable Shopee coins applied at checkout. If the amount looks unfamiliar, check your Shopee order history to match it against recent purchases. If you still cannot reconcile it, you can raise a dispute or enquiry through help.shopee.com.my/portal for assistance.

Question 3

I did not shop on Shopee recently — how do I find out if this IPAY88-SHOPEE charge is fraudulent?

Accepted Answer

First, check whether anyone else with access to your Shopee account or saved payment details may have made a purchase. Log into your Shopee account and review your order history for any unrecognised orders. If you find no matching order, visit help.shopee.com.my/portal to report the issue and request an investigation. You should also contact your bank to dispute the charge if you confirm it was made without your authorisation.

Question 4

How do I get a refund for an IPAY88-SHOPEE charge if I returned my Shopee order?

Accepted Answer

Refunds for Shopee purchases processed through iPay88 are handled by Shopee Malaysia directly. Once Shopee approves your return request, the refund is typically credited back to your original payment method, which means it will appear as a reversal on your bank statement. The timeline can vary depending on your bank. To initiate or track a return and refund, visit help.shopee.com.my/portal and navigate to the returns section for your specific order.

IPAY88-SHOPEE Charge (What It Is + Is It Legit?)

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