Question 1

What is the NAIROBI WATER charge on my bank statement?

Accepted Answer

This charge is your water and sewerage bill from Nairobi City Water and Sewerage Company, the utility provider responsible for water supply and sewage services in Nairobi. The amount varies each billing cycle depending on your water consumption and any applicable sewerage fees. It is a legitimate charge and not a scam or unauthorized transaction.

Question 2

Why does the amount for NAIROBI WATER differ every month?

Accepted Answer

Nairobi City Water and Sewerage Company bills you based on your actual water usage as measured by your meter, so the charge is not fixed. Higher consumption during certain months, meter reading adjustments, or outstanding arrears rolled into a new bill can all cause the amount to fluctuate. If you believe a reading is incorrect, you can log into your account at portal.nairobiwater.co.ke to review your usage history and billing details.

Question 3

How do I stop or disconnect my Nairobi Water service if I no longer need it?

Accepted Answer

To request a disconnection or manage your Nairobi City Water and Sewerage Company account, visit the customer portal at portal.nairobiwater.co.ke. From there you can submit a disconnection request, update your account information, or contact the company directly. Keep in mind that any outstanding balance must typically be settled before a disconnection is processed.

Question 4

I moved out of my Nairobi property but I'm still seeing NAIROBI WATER charges — what should I do?

Accepted Answer

If you have vacated a property but are still being billed by Nairobi City Water and Sewerage Company, you should log in to portal.nairobiwater.co.ke as soon as possible to update your account status or initiate a transfer of the account to the new occupant or property owner. Failing to do so may result in continued billing and accumulated arrears. You can also use the portal to raise a dispute or contact customer support to clarify the situation.

NAIROBI WATER Charge (What It Is + Is It Legit?)

Why does this charge appear?

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Is this charge fraudulent?

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