Question 1

What is the MPESA SAFARICOM charge on my bank statement?

Accepted Answer

The MPESA SAFARICOM charge on your bank statement represents a mobile money transaction processed through M-Pesa, the popular mobile payment service operated by Safaricom in Kenya. This could be a payment you made to a business, a person-to-person transfer, a bill payment, or a withdrawal. The amount will vary depending on the specific transaction you carried out, as M-Pesa charges are based on the type and size of the transaction.

Question 2

I don't remember making an M-Pesa transaction — could this charge be fraud?

Accepted Answer

If you see MPESA SAFARICOM on your statement but do not recall the transaction, first check your M-Pesa transaction history by dialing *334# on your Safaricom line or reviewing the M-Pesa app. You will also receive an SMS confirmation for every M-Pesa transaction. If after checking you still do not recognize the charge, contact Safaricom customer care on 0722 002 100 or visit a Safaricom service center to dispute the transaction. You should also notify your bank promptly if you suspect unauthorized use.

Question 3

Can I get a refund for an MPESA SAFARICOM transaction I made by mistake?

Accepted Answer

Refunds for M-Pesa transactions made in error are not automatically available, and there is no self-service cancel URL to reverse a completed transfer. However, Safaricom does have a reversal process for certain cases. You should contact Safaricom customer care immediately at 0722 002 100 or use the M-Pesa app to report the issue. If you sent money to the wrong number, Safaricom may be able to assist in recovering the funds, but success depends on whether the recipient agrees to the reversal and how quickly you report it.

Question 4

Why does the MPESA SAFARICOM amount vary every time it appears on my statement?

Accepted Answer

The MPESA SAFARICOM charge varies because M-Pesa does not have a fixed fee. The amount you see reflects the actual value of each individual mobile money transaction, which could include the transfer amount itself plus any applicable Safaricom transaction fees. M-Pesa fees are tiered based on the transaction amount and the type of service used, such as sending money, paying a bill, or withdrawing cash. Each transaction will generate a separate entry on your bank statement with its own unique amount.

MPESA SAFARICOM Charge (What It Is + Is It Legit?)

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Is this charge fraudulent?

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