What exactly is the NFLX DVD* charge on my statement?

NFLX DVD* is the billing descriptor used by Netflix DVD, the disc-by-mail rental service. It reflects your monthly subscription fee for receiving DVDs or Blu-rays by mail.

Why does the charge say NFLX DVD* instead of Netflix DVD?

Banks display shortened merchant codes on statements. NFLX DVD* is simply how Netflix DVD appears in payment processing systems — it is the same company.

Can I get a refund for an NFLX DVD* charge?

Netflix DVD may issue a refund if you were charged in error or after cancellation. Contact their support at dvd.netflix.com/ContactUs to request a billing review.

How do I cancel Netflix DVD to stop the NFLX DVD* charge?

Sign in at dvd.netflix.com, go to Your Account, select Cancel DVD Plan, and follow the prompts. Cancel before your billing date to avoid the next NFLX DVD* charge.

How do I stop future NFLX DVD* charges from appearing?

Cancel your Netflix DVD subscription through your account settings and confirm cancellation via the email Netflix DVD sends. You can also remove your payment method from the account.

Home›Browse Charges›Streaming›NFLX DVD*

NFLX DVD* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "NFLX DVD*" charge is from Netflix DVD. Netflix DVD rental service.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Netflix DVD

Netflix DVD rental service.

NFLX DVD*

Understanding this descriptor

Netflix DVD uses the abbreviated billing descriptor "NFLX DVD*" on bank statements because the company processes payments under its shortened brand identifier "NFLX," the same stock ticker symbol Netflix adopted when it went public, combined with "DVD" to distinguish this specific disc-by-mail division from its separate streaming service. The asterisk following "DVD*" is a standard formatting convention used by payment processors to separate the merchant identifier from any additional billing detail that may follow, such as a subscription tier or account reference. If you're seeing this $9.99 monthly charge, it's coming from Netflix's legacy DVD rental service, which continued operating independently after the streaming and disc divisions were split into separate business units.

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Recommended actions

Confirm Your Netflix DVD Plan

Log in to your account at netflix.com and check whether you are enrolled in a Netflix DVD rental plan. The NFLX DVD* charge is a legitimate billing descriptor used specifically for Netflix's DVD-by-mail service, separate from their streaming subscription.

Review Your DVD Rental History

While logged into netflix.com, navigate to your account's DVD rental activity to verify the billing amount matches your current Netflix DVD plan tier. Netflix DVD plans vary in price depending on how many discs you can have out at a time.

Check for Duplicate or Unexpected Charges

Compare the NFLX DVD* charge amount on your bank statement against your Netflix DVD billing history at netflix.com to ensure you were not billed twice or charged for a plan upgrade you did not authorize.

Cancel If No Longer Needed

If you no longer want the Netflix DVD rental service, visit netflix.com/cancel to cancel your DVD plan. Canceling through this page ensures your Netflix DVD subscription ends before the next billing cycle so you will not see future NFLX DVD* charges on your statement.

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How to cancel Netflix DVD

Netflix DVD bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Netflix DVD

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Is this charge fraudulent?

No, this is a legitimate charge from Netflix DVD. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the NFLX DVD* Charge Legitimate or Fraud?

If you see NFLX DVD* on your bank or credit card statement, this charge almost certainly comes from Netflix DVD, the disc-by-mail rental service (formerly DVD.com) operated separately from Netflix streaming. This is a legitimate recurring billing charge for your Netflix DVD subscription plan. Here are common reasons this charge appears:

You or a household member signed up for a Netflix DVD disc rental plan
Your monthly Netflix DVD subscription renewed automatically on its billing date
You recently reactivated a paused or cancelled Netflix DVD account
A free trial period for Netflix DVD ended and billing has now begun

How to Verify the NFLX DVD* Charge

1
Log into your Netflix DVD account
Visit dvd.netflix.com and sign in to confirm your active plan and check your billing history for a charge matching the NFLX DVD* amount.
2
Search your email for Netflix DVD receipts
Search your inbox for emails from Netflix DVD or noreply@dvd.netflix.com — billing confirmation emails are sent on each renewal date.
3
Check with household members
Ask family members or roommates whether they signed up for a Netflix DVD disc rental plan using a shared payment method.
4
Review your active subscriptions
Check your bank or credit card's subscription tracker to see if Netflix DVD appears as a recurring merchant alongside the NFLX DVD* descriptor.
5
Contact your bank for details
Call the number on the back of your card and ask for the full merchant name and transaction ID associated with the NFLX DVD* charge.

How to Dispute a NFLX DVD* Charge

1
Act within 60 days
Credit card disputes for unauthorized NFLX DVD* charges should be filed within 60 days of the statement date to stay within fair billing protection windows.
2
Contact Netflix DVD first
Reach Netflix DVD customer support at dvd.netflix.com/ContactUs — resolving billing errors directly is often faster than a bank dispute.
3
File a chargeback with your bank
If Netflix DVD does not resolve the issue, call your bank or card issuer to formally dispute the NFLX DVD* charge and request a chargeback.
4
Request a new card number
If the NFLX DVD* charge appears fraudulent or unauthorized, ask your bank to issue a replacement card to prevent future unauthorized billing.

Tips for Managing Netflix DVD Charges

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Enable bank alerts to get notified instantly when NFLX DVD* posts to your account.

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Keep your Netflix DVD plan details saved so you can quickly match the charge amount each month.

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Secure your Netflix DVD account with a strong, unique password to prevent unauthorized plan upgrades.

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Note your Netflix DVD billing date so the NFLX DVD* charge never catches you off guard.

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Use a dedicated card for Netflix DVD so any unexpected NFLX DVD* charge is easy to spot and isolate.

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Use WhatIsThisCharge.net to identify related charges from Netflix or other streaming services on your statement.

ℹ️ Note

In most cases, an NFLX DVD* charge is simply your legitimate monthly Netflix DVD disc rental subscription renewing automatically — not fraud. A quick login to dvd.netflix.com will confirm the charge and give you full control over your plan.