Why does my statement say RECURLY*NETFLIX instead of just Netflix?

Netflix uses RECURLY as its third-party subscription billing processor. When RECURLY handles the transaction, it prepends its name, resulting in the RECURLY*NETFLIX descriptor on your statement.

Why does the RECURLY*NETFLIX charge look different from past Netflix charges?

Netflix may switch or update its billing processor over time. If you previously saw only 'Netflix' and now see RECURLY*NETFLIX, it simply means RECURLY is now handling your recurring billing.

Can I get a refund for a RECURLY*NETFLIX charge?

Netflix generally does not offer prorated refunds, but you can contact Netflix support to request a courtesy refund for an unintended charge. RECURLY itself does not issue refunds directly — Netflix must authorize them.

How do I cancel my Netflix subscription to stop RECURLY*NETFLIX charges?

Log into netflix.com, go to Account > Cancel Membership, and follow the prompts. Once cancelled, RECURLY will no longer process Netflix charges on your payment method.

How do I stop future RECURLY*NETFLIX charges if I didn't authorize them?

First, cancel the Netflix account tied to your payment method. Then contact your bank to block future RECURLY charges and consider requesting a new card number to prevent any further unauthorized billing.

Home›Browse Charges›Streaming›RECURLY*NETFLIX

RECURLY*NETFLIX Charge (What It Is + Is It Legit?)

✓ Legitimate

The "RECURLY*NETFLIX" charge is from Netflix via Recurly. Netflix subscription billed through Recurly payment processor.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Netflix via Recurly

Netflix subscription billed through Recurly payment processor.

RECURLY*NETFLIX

Why does this charge appear?

When Netflix processes subscription payments through Recurly, a third-party billing and subscription management platform, the transaction is technically initiated by Recurly on Netflix's behalf, which is why your bank statement shows RECURLY*NETFLIX rather than simply "Netflix." Recurly's system automatically prepends its own name to the merchant identifier as part of how it handles payment processing for its clients, creating the combined descriptor format you see. So if you're a Netflix subscriber in the US paying your standard monthly fee of around $15.49, the RECURLY*NETFLIX charge is completely legitimate and simply reflects this behind-the-scenes payment infrastructure at work.

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Your next steps

Confirm Your Netflix Subscription

Log in to your Netflix account at netflix.com and navigate to your account settings to verify that you have an active subscription. The RECURLY*NETFLIX charge on your statement is Netflix's way of billing through the Recurly payment processor, so confirming your plan is active will help you match the charge amount to your current subscription tier.

Match the Charge Amount to Your Plan

While logged into netflix.com, check your membership plan details and billing history to ensure the dollar amount of the RECURLY*NETFLIX charge matches your expected monthly or annual subscription cost. Netflix offers multiple pricing tiers, so confirming the amount rules out any unintended plan upgrades or duplicate billing through Recurly.

Review Your Netflix Billing Date

In your Netflix account under billing details at netflix.com, check the date your subscription renews each cycle and compare it to when the RECURLY*NETFLIX charge appeared on your bank statement. Since Netflix processes payments through Recurly, the charge date on your statement should align closely with your renewal date shown in your account.

Cancel If You No Longer Want the Service

If you see the RECURLY*NETFLIX charge but no longer wish to keep your subscription, visit netflix.com/cancel to cancel your membership directly. Canceling through the official Netflix page ensures your subscription through Recurly is properly terminated and prevents future RECURLY*NETFLIX charges from appearing on your bank statement.

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How to cancel Netflix via Recurly

Netflix via Recurly bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Netflix via Recurly

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Legitimate or scam?

No, this is a legitimate charge from Netflix via Recurly. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

How to Verify the RECURLY*NETFLIX Charge

1
Log into your Netflix account
Visit netflix.com and sign in. Navigate to Account > Billing Details to confirm the charge amount and billing date match the RECURLY*NETFLIX entry on your statement.
2
Search your email for RECURLY receipts
Search your inbox for emails from 'netflix.com' or 'recurly.com'. RECURLY sends billing confirmation emails on behalf of Netflix each billing cycle.
3
Check all household members
Ask family members or anyone who has access to your payment method whether they signed up for or renewed a Netflix subscription recently.
4
Review your active subscriptions
Check your bank or credit card's subscription tracker, or use your device's app store to see if a Netflix subscription is listed as active and billing through RECURLY.
5
Contact your bank if still unsure
If you cannot match the RECURLY*NETFLIX charge to any known Netflix account, call the number on the back of your card and ask your bank to provide transaction details.

How to Dispute a RECURLY*NETFLIX Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the statement date. Identify the RECURLY*NETFLIX charge date and act quickly to preserve your right to a chargeback.
2
Contact Netflix and RECURLY first
Reach out to Netflix support at help.netflix.com to request a refund. For billing-specific issues processed by RECURLY, you can also contact RECURLY support at recurly.com/support.
3
File a chargeback with your bank
If Netflix or RECURLY does not resolve the issue, call your bank or credit card issuer and formally dispute the RECURLY*NETFLIX charge, providing any supporting email correspondence.
4
Request a new card number
If the RECURLY*NETFLIX charge appears fraudulent and you never had a Netflix account, request a replacement card from your bank to prevent further unauthorized RECURLY charges.

Tips for Managing RECURLY*NETFLIX Charges

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Set a billing alert for your Netflix renewal date so RECURLY*NETFLIX charges never catch you off guard.

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Keep a record of your Netflix plan tier and price so you can quickly spot if RECURLY*NETFLIX bills an incorrect amount.

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Use a unique, strong password for your Netflix account to prevent unauthorized access that could trigger unexpected RECURLY charges.

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Note your exact Netflix billing cycle date; RECURLY processes the charge on the same day each month unless you change your plan.

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Use a virtual card number for your Netflix subscription to limit exposure if your payment details are ever compromised via RECURLY.

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Use WhatIsThisCharge.net to identify related charges from RECURLY that may appear for other subscription services on your statement.

Is the RECURLY*NETFLIX Charge Legitimate or Fraud?

If you see RECURLY*NETFLIX on your bank or credit card statement, this is almost certainly a legitimate charge for your Netflix subscription. Recurly is a subscription billing management platform that Netflix uses to process recurring payments, which is why the charge appears with the RECURLY prefix rather than simply showing as 'Netflix.'

Common reasons you may see this charge include:

Your active monthly or annual Netflix streaming subscription renewal
An upgrade to a higher Netflix plan (Standard, Standard with Ads, or Premium)
A Netflix free trial that has converted to a paid subscription
A family member or household user who signed up for Netflix using your payment method

However, if you do not have a Netflix account and do not recognize this charge, it could indicate unauthorized use of your card details. In that case, you should contact your bank immediately and review your Netflix account login history.