What exactly is the ROBLOX* charge on my bank statement?

The ROBLOX* charge is the billing descriptor used by Roblox for purchases made on their platform, including Robux currency, Roblox Premium subscriptions, and in-game items.

Why does the charge say ROBLOX* instead of just Roblox?

The asterisk in ROBLOX* is a common formatting convention used by payment processors to indicate a digital or online merchant transaction, and is standard practice for Roblox billing.

Can I get a refund for a ROBLOX* charge?

Roblox has a limited refund policy — Robux purchases are generally non-refundable, but you can contact Roblox Support at en.help.roblox.com to request a review for unauthorized or accidental charges.

How do I cancel my Roblox Premium to stop recurring ROBLOX* charges?

Log into Roblox.com, go to Settings > Premium, and click 'Cancel Membership.' Your ROBLOX* subscription charges will stop at the end of the current billing period.

How do I stop future ROBLOX* charges from appearing?

Cancel any active Roblox Premium subscriptions, remove your saved payment method from your Roblox account settings, and enable parental spending controls if the account is used by a child.

Home›Browse Charges›Gaming›ROBLOX*

ROBLOX* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "ROBLOX*" charge is from Roblox. Roblox premium or Robux purchase.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Roblox

Roblox premium or Robux purchase.

ROBLOX*

What is this charge?

When Roblox processes payments for Robux purchases or Roblox Premium subscriptions, the charge is routed through their internal billing system, which appends an asterisk after the brand name to separate it from a transaction identifier or order reference that follows. The truncated "ROBLOX*" format is a common convention used by gaming platforms to flag digital goods transactions, helping payment processors distinguish these purchases from physical retail charges. If you see this descriptor on your statement, it almost certainly reflects a Robux top-up or a recurring monthly Roblox Premium membership billed at around $9.99.

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How to handle this charge

Identify the Roblox purchase

Log in to your Roblox account at roblox.com and navigate to your transaction history to match the ROBLOX* charge on your bank statement with either a Robux purchase or a Roblox Premium subscription you or a family member authorized.

Check for active Roblox Premium subscriptions

Visit roblox.com/account/billing to review any active Roblox Premium membership plans linked to your account. This page will show your current billing cycle, renewal date, and the exact amount being charged each period.

Manage or cancel your Roblox billing

If you no longer want the recurring charge, go directly to roblox.com/account/billing and cancel your Roblox Premium subscription before the next renewal date to prevent future ROBLOX* charges from appearing on your bank statement.

Check all Roblox accounts in your household

If the ROBLOX* charge is unexpected, verify whether a child or family member has their own Roblox account that may have made a Robux purchase or signed up for Roblox Premium, as multiple accounts can be tied to the same payment method without your immediate awareness.

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How to cancel Roblox

Roblox bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Roblox

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Quick fraud check

No, this is a legitimate charge from Roblox. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the ROBLOX* Charge Legitimate or Fraud?

If you see ROBLOX* on your bank or credit card statement, this charge almost always comes from Roblox, the popular online gaming platform used by millions of players worldwide. Roblox uses the billing descriptor ROBLOX* for purchases of Robux (in-game currency), Premium memberships, and other in-game transactions. Before assuming fraud, consider these common legitimate reasons for the charge:

A purchase of Robux made directly through the Roblox website or app
An active Roblox Premium subscription renewing automatically each month
A child or family member making purchases on a shared account or device
A one-time in-game item, game pass, or developer product bought on the Roblox platform

How to Verify the ROBLOX* Charge

1
Log into your Roblox account
Visit Roblox.com and go to Settings > Billing to review your purchase history and any active subscriptions tied to your account.
2
Search your email for Roblox receipts
Look for emails from no-reply@roblox.com with subject lines like 'Your Roblox receipt' — these are sent automatically after every ROBLOX* transaction.
3
Check household members
Ask family members, especially children, if they made a Roblox purchase. Kids often buy Robux without realizing a charge will appear on the family bank statement.
4
Review your Roblox Premium subscription
If you signed up for Roblox Premium, it renews monthly and will appear as a recurring ROBLOX* charge. Check your subscription status under Account Settings on Roblox.com.
5
Contact your bank
If you still cannot identify the ROBLOX* charge after checking your account and email, call your bank to get the exact transaction date and amount for further investigation.

How to Dispute a ROBLOX* Charge

1
Act within 60 days
Most banks require you to dispute an unauthorized ROBLOX* charge within 60 days of the statement date, so act quickly once you spot an unfamiliar transaction.
2
Contact Roblox Support first
Visit en.help.roblox.com and submit a support ticket describing the unauthorized ROBLOX* charge. Roblox may issue a refund directly, which is faster than a bank dispute.
3
File a chargeback with your bank
If Roblox Support does not resolve the issue, call your bank or card issuer and request a chargeback for the ROBLOX* charge, providing any email receipts or correspondence as evidence.
4
Request a new card number
If you suspect your card details were stolen and used for fraudulent ROBLOX* purchases, ask your bank to cancel the card and issue a new one with a different number immediately.

Tips for Managing Roblox Charges

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Enable bank alerts for every transaction so you catch any unexpected ROBLOX* charge the moment it posts.

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Keep Roblox email receipts in a dedicated folder so you can quickly match them to ROBLOX* charges on your statement.

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Add a PIN or parental controls to your Roblox account to prevent unauthorized purchases by children or others.

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Note your Roblox Premium renewal date each month so you are never surprised by a recurring ROBLOX* billing charge.

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Use a virtual card number for Roblox purchases to limit exposure if your payment details are ever compromised.

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Use WhatIsThisCharge.net to identify any related charges that appear alongside ROBLOX* on your statement.

ℹ️ Note

In most cases, a ROBLOX* charge is a legitimate transaction from Roblox — often a Robux purchase or a recurring Premium membership made by you or a family member. Reviewing your Roblox account purchase history takes less than a minute and will typically explain the charge right away.