What exactly is the ROVER* charge on my bank statement?

The ROVER* charge is a payment processed by Rover, the pet care services marketplace. It covers dog walking, pet sitting, boarding, or drop-in visits booked through the Rover platform, including Rover's owner service fee.

Why does the charge say ROVER* instead of just 'Rover'?

The asterisk in ROVER* is a standard merchant billing descriptor format used by payment processors. Rover may also append a booking reference or sitter name after the asterisk, such as ROVER*JOHNDOE.

Can I get a refund for a ROVER* charge?

Rover's refund eligibility depends on the sitter's cancellation policy selected at booking. Contact Rover support at support.rover.com promptly — refunds are more likely when requested well before the service start date.

How do I cancel a Rover booking to stop a pending ROVER* charge?

Log into your Rover account, go to 'My Bookings,' select the booking, and choose 'Cancel Booking.' Review the sitter's cancellation policy first, as partial refunds may apply depending on how close to the service date you cancel.

How do I stop future ROVER* charges from appearing?

To prevent future charges, cancel any upcoming bookings in your Rover account and remove your saved payment method under Account Settings > Payment Methods. Contact Rover support if charges continue unexpectedly.

Home›Browse Charges›Pets›ROVER*

ROVER* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "ROVER*" charge is from Rover. Rover pet sitting or dog walking service.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Rover

Rover pet sitting or dog walking service.

ROVER*

What is this charge?

When Rover processes payments for their pet sitting and dog walking bookings, the charge appears on your bank statement as "ROVER*" because of how their payment system truncates and formats merchant identifiers — the asterisk is a standard delimiter used by payment processors like Stripe to separate the company name from additional transaction details such as a booking reference or service type. Rover's platform handles transactions for individual pet care providers across the US, and the abbreviated descriptor format is a common byproduct of how marketplace-style platforms batch and route payments through their backend billing infrastructure. If you see "ROVER*" on your statement for around $30.00, it almost certainly reflects a one-time payment for a dog walking session or pet sitting booking made through the Rover app or website.

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How to handle this charge

Check your Rover bookings

Log in to your account at rover.com and review your booking history to confirm the ROVER* charge matches a recent pet sitting or dog walking service you scheduled.

Match the charge amount

Compare the dollar amount of the ROVER* charge on your bank statement against the service fee shown in your Rover booking confirmation email to ensure they align.

Review your Rover subscription

Visit rover.com/account to check if you are enrolled in any recurring Rover plan or have repeat bookings set up that may explain ongoing ROVER* charges appearing on your statement.

Cancel if no longer needed

If you no longer use Rover for pet sitting or dog walking and want to stop future ROVER* charges, go to rover.com/account to manage or cancel your active bookings and any subscription settings.

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Quick fraud check

No, this is a legitimate charge from Rover. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the ROVER* Charge Legitimate or Fraud?

The ROVER* charge on your bank or credit card statement is most commonly a legitimate transaction from Rover, the popular online marketplace connecting pet owners with dog walkers, pet sitters, and boarders. This charge typically appears after booking a pet care service through Rover's website or mobile app. Here are the most common reasons you might see a ROVER* charge:

You booked a dog walking, pet sitting, or boarding service through Rover
A recurring booking or repeat service was automatically charged by Rover
A household member or partner used your card to pay for a Rover service
Rover charged a service fee on top of your sitter's rate as part of the booking

How to Verify the ROVER* Charge

1
Log into your Rover account
Visit rover.com or open the Rover app and check your booking history. Any completed or upcoming service will show a matching charge date and amount.
2
Search your email for Rover receipts
Look for emails from Rover (noreply@rover.com or support@rover.com) with booking confirmations or payment receipts that match the ROVER* charge amount.
3
Ask other household members
Check if a family member or partner booked a dog walker or pet sitter through Rover using your shared payment method without mentioning it.
4
Review Rover service fees
Rover charges an owner service fee (typically 5–7% of the booking) in addition to the sitter's rate, which may appear as a separate ROVER* line item on your statement.
5
Contact your bank
If you still can't identify the ROVER* charge, call the number on the back of your card. Your bank can provide the exact merchant details and transaction timestamp.

How to Dispute a ROVER* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized ROVER* charge within 60 days of the statement date. Don't wait — gather your Rover booking history and card statement as evidence.
2
Contact Rover support first
Reach out to Rover's customer support at support.rover.com or via the app. Rover may be able to reverse an erroneous charge faster than a bank dispute, especially for duplicate bookings.
3
File a chargeback with your bank
If Rover cannot resolve the issue, contact your bank or card issuer to formally dispute the ROVER* charge. Provide any communication with Rover and your booking records as supporting documentation.
4
Request a new card if fraud is suspected
If the ROVER* charge appears fraudulent and you never used Rover, ask your bank to cancel your current card and issue a new one to prevent further unauthorized charges.

Tips for Managing Rover Charges

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Enable Rover app notifications so you're alerted immediately when a ROVER* charge is processed for any booking.

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Always review your Rover booking summary before confirming — service fees are added at checkout and will appear on your statement.

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Secure your Rover account with a strong, unique password and enable two-factor authentication to prevent unauthorized bookings.

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If you use Rover regularly, note your sitter's scheduled service dates so you can anticipate when ROVER* charges will appear.

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Use a credit card for Rover bookings — credit cards offer stronger fraud protection than debit cards for disputing ROVER* charges.

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Use WhatIsThisCharge.net to identify any related or unfamiliar charges that appear alongside ROVER* on your statement.

ℹ️ Note

In most cases, a ROVER* charge is a completely normal and expected transaction from Rover — the pet care platform — reflecting a dog walking, boarding, or sitting service you or a household member recently booked. If the charge amount matches your Rover booking total including the service fee, there is nothing to worry about.