Why You're Seeing "CLASSPASS*" on Your Bank Statement
Why You're Seeing "CLASSPASS*" on Your Bank Statement
The CLASSPASS* charge on your bank statement comes from ClassPass, a popular fitness subscription service that gives members access to a wide variety of gyms, yoga studios, pilates classes, and other wellness experiences. This charge appears when you have an active ClassPass membership or when credits are purchased through their platform. ClassPass operates on a credit-based system, so you may see this descriptor on a recurring monthly basis or as a one-time purchase depending on your plan. If you recently signed up for a fitness membership that lets you book classes at multiple studios, this charge is almost certainly from ClassPass.
The CLASSPASS* descriptor appears on your bank statement because ClassPass uses a shortened merchant identifier when processing payments through their billing system, which is a common practice among subscription-based companies. The asterisk following the name is typically added by payment processors to separate the merchant name from any additional transaction detail, such as a membership tier or reference code. This means the charge may not immediately read as a familiar brand name, even though it is a completely legitimate transaction from ClassPass.
Is the CLASSPASS* Charge Legitimate or Fraud?
A CLASSPASS* charge on your bank or credit card statement is almost always a legitimate billing from ClassPass, the popular fitness membership platform that lets you book classes at gyms, studios, and wellness venues worldwide. This charge typically appears when your monthly ClassPass membership renews or when you purchase additional credits beyond your plan's allowance.
- You or a household member signed up for a ClassPass monthly membership or free trial that converted to a paid plan
- You used ClassPass credits to book fitness classes, gym visits, or wellness appointments and were billed for overages
- Your ClassPass subscription auto-renewed at the start of a new billing cycle
- You purchased a ClassPass gift card or one-time credit pack for yourself or someone else
How to Verify the CLASSPASS* Charge
- 1
Log into your ClassPass account
Visit classpass.com or open the ClassPass app and navigate to 'Account' > 'Billing History' to find a transaction matching the CLASSPASS* charge amount and date.
- 2
Search your email for ClassPass receipts
Search your inbox for emails from 'noreply@classpass.com' or 'ClassPass' â every billing event triggers a receipt email that will match the CLASSPASS* charge on your statement.
- 3
Check if a household member used ClassPass
Ask family members or housemates whether they signed up for ClassPass using a shared payment method, as the CLASSPASS* descriptor will appear the same regardless of which account was billed.
- 4
Review any free trial sign-ups
ClassPass frequently offers free trials that automatically convert to paid memberships. Check if you or someone in your household recently signed up for a ClassPass trial that may have ended.
- 5
Contact your bank for transaction details
If you're still unsure, call the number on the back of your card and ask your bank for the full merchant details associated with the CLASSPASS* charge, including the transaction ID.
How to Dispute a CLASSPASS* Charge
- 1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the CLASSPASS* charge appearing on your statement. Don't delay â gather your evidence and act quickly to protect your right to a chargeback.
- 2
Contact ClassPass support first
Reach out to ClassPass directly at classpass.com/help or via in-app chat before disputing with your bank. ClassPass can often resolve billing errors, issue refunds for unrecognized charges, or clarify what the CLASSPASS* charge covers.
- 3
File a chargeback with your bank
If ClassPass cannot resolve the issue, contact your bank or credit card issuer to dispute the CLASSPASS* charge. Provide your correspondence with ClassPass as supporting evidence for your chargeback claim.
- 4
Request a new card if fraud is suspected
If you believe the CLASSPASS* charge is the result of unauthorized account access or card fraud, ask your bank to cancel your current card and issue a new one to prevent further unauthorized charges.
Tips for Managing ClassPass Charges
Enable billing notifications in the ClassPass app so you're alerted before each CLASSPASS* charge hits your account.
Check your ClassPass credit usage mid-month to avoid surprise overage charges appearing as extra CLASSPASS* transactions.
Secure your ClassPass account with a unique password and two-factor authentication to prevent unauthorized bookings and charges.
Note your ClassPass billing cycle date â charges renew monthly on the same day, so plan cancellations at least 24 hours before renewal.
Use a virtual card number for ClassPass subscriptions to easily block future CLASSPASS* charges if needed.
Use WhatIsThisCharge.net to identify any related or unfamiliar charges that appear alongside CLASSPASS* on your statement.
Frequently Asked Questions About the CLASSPASS* Charge
âšī¸ Note
In most cases, a CLASSPASS* charge is simply your ClassPass fitness membership renewing automatically â a very common and expected transaction for anyone using the platform to book gym classes or wellness sessions. If the amount matches your plan's monthly rate, there is likely nothing to worry about.
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