Why You're Seeing "GRUBHUB*" on Your Bank Statement
Why You're Seeing "GRUBHUB*" on Your Bank Statement
A charge showing GRUBHUB* on your bank statement comes from Grubhub, one of the largest food delivery platforms in the United States. This charge typically appears after you've placed an order for food delivery or pickup through the Grubhub app or website. The amount will reflect the cost of your meal, any applicable delivery fees, service charges, and tips you may have added. If you have a Grubhub+ subscription, you may also see recurring charges from Grubhub for your monthly or annual membership fee.
The GRUBHUB* descriptor appears on your bank statement because Grubhub processes payments directly through their own payment system, using a truncated version of their company name followed by an asterisk. The asterisk is commonly used by payment processors to separate the company name from an order number or additional identifier that may follow it, though this trailing information is sometimes cut off depending on your bank's display format.
Is the GRUBHUB* Charge Legitimate or Fraud?
A GRUBHUB* charge on your bank or credit card statement is almost always a legitimate transaction from Grubhub, the popular online food delivery platform. This descriptor appears when you order food through the Grubhub app or website, or when your Grubhub+ membership fee is billed. However, if you don't recognize the charge, it's worth investigating before assuming fraud.
- You or a family member recently placed a food delivery order through the Grubhub app or Grubhub.com
- Your monthly Grubhub+ subscription fee (typically $9.99/month) was automatically renewed
- A promotional free trial of Grubhub+ converted into a paid subscription without a reminder
- Someone with access to your saved payment method used your Grubhub account to place an order
How to Verify the GRUBHUB* Charge
- 1
Check your Grubhub order history
Log into your Grubhub account at grubhub.com or via the app, then navigate to 'Orders' to match the GRUBHUB* charge amount and date to a specific food delivery order.
- 2
Search your email for Grubhub receipts
Search your inbox for emails from Grubhub (noreply@grubhub.com). Every completed order and subscription charge generates a confirmation email with the exact amount billed.
- 3
Check if household members placed an order
Ask family members or roommates if they used your card or a shared Grubhub account to order food, as GRUBHUB* charges can stem from linked or shared payment methods.
- 4
Review your Grubhub+ subscription status
In your Grubhub account, go to 'Grubhub+' under account settings to confirm whether you have an active subscription that may be generating a recurring GRUBHUB* monthly charge.
- 5
Contact your bank for more details
If you still can't identify the GRUBHUB* charge, call the number on the back of your card. Your bank can provide the exact merchant ID and transaction timestamp to help pinpoint the source.
How to Dispute a GRUBHUB* Charge
- 1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the GRUBHUB* charge appearing on your statement. Acting quickly preserves your right to a chargeback under federal law.
- 2
Contact Grubhub customer support first
Reach out to Grubhub directly via live chat at grubhub.com/help or call 1-877-585-7878. Grubhub can often issue a refund for accidental or unauthorized GRUBHUB* charges faster than a bank dispute.
- 3
File a chargeback with your bank
If Grubhub won't resolve the issue, contact your bank or card issuer to dispute the GRUBHUB* charge. Provide your order history screenshots and any communication with Grubhub as evidence.
- 4
Request a new card if fraud is suspected
If you believe your card details were stolen and used on Grubhub without your knowledge, ask your bank to cancel your card and issue a replacement to prevent further unauthorized GRUBHUB* charges.
Tips for Managing Grubhub Charges
Enable push notifications in the Grubhub app so you get an instant alert every time a GRUBHUB* charge is processed on your card.
Save your Grubhub email receipts in a dedicated folder to quickly cross-reference any GRUBHUB* charge that appears on your statement.
Use a strong, unique password for your Grubhub account and enable two-factor authentication to prevent unauthorized orders and unexpected GRUBHUB* charges.
Note your Grubhub+ renewal date and set a calendar reminder a few days before to avoid surprise recurring GRUBHUB* subscription charges each month.
Set a transaction alert on your bank account for any GRUBHUB* charge above a threshold so potential fraud is flagged immediately.
Use WhatIsThisCharge.net to identify related charges that may appear alongside GRUBHUB* on your statement.
Frequently Asked Questions About GRUBHUB*
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In most cases, a GRUBHUB* charge is simply Grubhub billing you for a recent food delivery order or your monthly Grubhub+ membership â check your order history in the app to confirm within seconds.
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