Question 1

What is the ALIEXPRESS* charge on my bank statement?

Accepted Answer

The ALIEXPRESS* charge on your bank statement is a legitimate purchase made through AliExpress, the popular international online marketplace. This charge reflects a product you ordered from one of the millions of sellers on AliExpress. A typical transaction runs around $20.00, and the charge descriptor appears as ALIEXPRESS* followed by an order reference number.

Question 2

I don't remember ordering anything from AliExpress — could this charge be fraud?

Accepted Answer

Before assuming fraud, check if anyone else with access to your account or devices may have placed an order on AliExpress. You can review your order history by logging into your AliExpress account at aliexpress.com/account to see if a matching purchase appears. If you find no record of the transaction and no one you know made the purchase, contact your bank to dispute the charge, as AliExpress itself is a legitimate marketplace and any unauthorized use would need to be investigated.

Question 3

How do I cancel an AliExpress order to get a refund for this charge?

Accepted Answer

To cancel an AliExpress order and request a refund for the charge, visit aliexpress.com/account and log into your account. Navigate to your order history and look for the specific order that matches the charge amount, typically around $20.00. If the order has not yet been shipped, you can request a cancellation directly from the order page. If it has already shipped, you will need to wait for delivery and then open a dispute through the AliExpress buyer protection system to arrange a return and refund.

Question 4

Why does my statement show ALIEXPRESS* instead of just AliExpress?

Accepted Answer

Banks and credit card processors display merchant charges in a shortened or coded format, which is why you see ALIEXPRESS* rather than the full company name. The asterisk is commonly used by payment processors to separate the merchant name from an order or transaction identifier. This is completely normal for AliExpress purchases and confirms the charge is coming from the AliExpress online marketplace. If you want to verify the specific order associated with the charge, log in at aliexpress.com/account and cross-reference the transaction date and amount.

ALIEXPRESS* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

Frequently Asked Questions

Community Reports (0)

Community Comments (0)