What exactly is the AMAZON ES* charge on my statement?

The AMAZON ES* charge is a billing descriptor used by AMAZON ES, Amazon's Spanish marketplace (amazon.es), for purchases, digital content, or subscription fees processed through their Spain platform.

Why does the charge say AMAZON ES* instead of just Amazon?

AMAZON ES refers specifically to Amazon's Spanish entity. The 'ES*' prefix helps identify that the transaction was processed through amazon.es, and the asterisk is followed by a short description of the product or service purchased.

Can I get a refund for an AMAZON ES* charge?

Yes. Log into amazon.es, go to your Orders, and request a return or refund. AMAZON ES typically processes refunds within 3–5 business days back to your original payment method.

How do I cancel an AMAZON ES subscription to stop recurring charges?

Go to amazon.es, navigate to Account & Lists > Prime or Memberships & Subscriptions, and select the option to cancel your subscription to stop future AMAZON ES* charges.

How do I stop future AMAZON ES* charges if I don't use Amazon Spain?

Remove your card from your AMAZON ES account by going to Account > Payment options on amazon.es, then delete your saved card to prevent any future AMAZON ES* charges from occurring.

Home›Browse Charges›Shopping›AMAZON ES*

AMAZON ES* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "AMAZON ES*" charge is from Amazon Spain. Purchase or subscription from Amazon Spain. This descriptor appears on Spanish bank statements for Amazon marketplace purchases.

🌍 ES🕐 7 min read📅 Updated May 22, 2026

Amazon Spain

Purchase or subscription from Amazon Spain. This descriptor appears on Spanish bank statements for Amazon marketplace purchases.

AMAZON ES*

Why does this charge appear?

Amazon Spain processes payments through Amazon's centralized European billing infrastructure, which uses abbreviated regional codes to identify transactions across different marketplaces. The "AMAZON ES*" descriptor follows Amazon's standardized format where "ES" refers to the ISO country code for Spain, allowing their payment systems to distinguish Spanish marketplace purchases from other Amazon regional entities like Amazon DE (Germany) or Amazon FR (France). When you shop on Amazon.es or hold an active subscription billed through the Spanish marketplace, this shortened descriptor is what gets transmitted to your bank rather than the full legal entity name.

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Your next steps

Check Your Amazon Spain Order History

Log in to your account at amazon.es and navigate to Your Orders to match the AMAZON ES* charge on your bank statement with a recent purchase or subscription made through the Amazon Spain marketplace.

Review Active Amazon Spain Subscriptions

Visit amazon.es and check your account settings for any active subscriptions such as Amazon Prime Spain or recurring digital purchases, as these can generate AMAZON ES* charges on a regular billing cycle.

Manage or Cancel Amazon Spain Charges

If you want to stop future AMAZON ES* charges, visit amazon.es/gp/help/customer/display.html?nodeId=201909600 to manage your subscriptions, memberships, or recurring orders tied to your Amazon Spain account.

Contact Amazon Spain Customer Support

If the AMAZON ES* charge does not match any order or subscription in your amazon.es account history, reach out directly to Amazon Spain customer service through amazon.es to request a detailed explanation of the charge before considering a bank dispute.

💡 Tip — call before disputing

Try calling Amazon Spain at 800-300-902 first. Most refund requests get resolved in one call, and bank disputes take 10+ days.

ℹ️ International processing

This charge is processed in ES. You may see a foreign transaction fee from your bank (typically 1-3%).

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Legitimate or scam?

No, this is a legitimate charge from Amazon Spain. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "AMAZON ES*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the AMAZON ES* Charge Legitimate or Fraud?

If you've spotted AMAZON ES* on your bank or credit card statement, it is most likely a legitimate charge from AMAZON ES, which is Amazon's Spanish marketplace (amazon.es). This descriptor appears when you make purchases, renew a subscription, or are billed for services through the Spanish version of Amazon.

Common reasons you may see an AMAZON ES* charge include:

A product purchase made on amazon.es, Amazon's Spain-based storefront
An Amazon Prime membership billed through AMAZON ES for Spanish subscribers
A Kindle, Audible, or digital content purchase processed via AMAZON ES
A third-party seller transaction fulfilled through the amazon.es platform

However, if you do not recall making any purchase or signing up for any service through Amazon Spain, it is worth investigating further, as unauthorized charges using the AMAZON ES* descriptor do occasionally occur.

How to Verify the AMAZON ES* Charge

1
Log into your Amazon account
Visit amazon.es or amazon.com and check 'Returns & Orders' to find any recent purchases that match the AMAZON ES* charge amount and date.
2
Search your email for receipts
Search your inbox for emails from Amazon Spain (noreply@amazon.es) that match the AMAZON ES* transaction. Amazon sends order confirmations for every purchase.
3
Check your Amazon subscriptions
Go to Account & Lists > Memberships & Subscriptions on amazon.es to see if an Amazon Prime Spain or other AMAZON ES subscription is being billed to your card.
4
Check with household members
Ask family members or anyone sharing your Amazon account whether they made a purchase on amazon.es that would appear as AMAZON ES* on your statement.
5
Contact your bank for details
If you still cannot identify the AMAZON ES* charge, call your bank and ask for the full merchant details, including the transaction ID, to help trace the purchase.

How to Dispute an AMAZON ES* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized AMAZON ES* charge within 60 days of it appearing on your statement. Act quickly to preserve your chargeback rights.
2
Contact AMAZON ES customer service first
Reach out to Amazon Spain's customer service via amazon.es to report the unauthorized AMAZON ES* charge. Amazon often resolves billing disputes faster than going through your bank.
3
File a chargeback with your bank
If AMAZON ES does not resolve the issue, contact your bank or card issuer to file a formal dispute. Provide the AMAZON ES* transaction date and amount as evidence.
4
Request a new card number
If the AMAZON ES* charge appears fraudulent and your card details may be compromised, ask your bank to issue a new card number to prevent further unauthorized charges.