Why does CABIFY* appear on my statement instead of just 'CABIFY'?

The asterisk in CABIFY* is added by payment processors to separate the merchant name from a transaction identifier or location code. It still refers to CABIFY, the ride-hailing service, and is completely normal.

Why does the CABIFY* charge amount look different from my quoted fare?

CABIFY sometimes places a temporary pre-authorization hold that differs slightly from the final fare. Once the trip is complete, the actual charge is finalized and the hold is released, which can cause two entries to appear briefly.

Can I get a refund for a CABIFY* charge?

Yes. If you were overcharged or experienced a service issue, contact CABIFY support through the app or website. CABIFY reviews refund requests on a case-by-case basis and can issue credits or refunds to your original payment method.

How do I cancel a CABIFY subscription to stop recurring charges?

Open the CABIFY app, go to your profile, select 'Subscriptions' or 'Plans,' and follow the cancellation steps. Make sure to cancel before the next renewal date to avoid being billed another CABIFY* charge.

How do I stop future CABIFY* charges if I no longer use the service?

Remove your saved payment method from your CABIFY account under 'Payment Methods' in the app settings. If charges continue after removal, contact CABIFY support and consider requesting a new card number from your bank.

Home›Browse Charges›Travel›CABIFY*

CABIFY* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "CABIFY*" charge is from Cabify. Cabify ride-hailing Spain/LATAM.

🌍 ES🕐 7 min read📅 Updated May 22, 2026

Cabify

Cabify ride-hailing Spain/LATAM.

CABIFY*

What is this charge?

When Cabify processes a ride payment, their billing system automatically prefixes the company name with a category identifier and asterisk, resulting in "CABIFY*" appearing on your statement rather than the full brand name. This truncated format is commonly used by mobile app-based ride-hailing platforms operating across Spain and Latin America, where payment processors like Stripe or Adyen apply a shorthand descriptor to keep transaction records concise and standardized across multiple currencies and regional banking systems. The asterisk in "CABIFY*" is a standard separator used to distinguish the merchant name from any additional transaction reference information that may follow it.

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How to handle this charge

Check Your Cabify Ride History

Log in to your Cabify account at cabify.com and navigate to your trip history to match the CABIFY* charge amount and date with a specific ride you completed in Spain or Latin America.

Verify the Charge Amount

Compare the CABIFY* amount on your bank statement with the fare receipt Cabify sent to your email after your ride. Cabify sends automatic email confirmations for every completed trip, so search your inbox for a matching receipt.

Review Your Cabify Payment Settings

Visit cabify.com/account to review your saved payment methods and ensure no unexpected cards or payment sources are linked to your Cabify profile that could explain any unfamiliar CABIFY* charges.

Manage or Cancel Your Cabify Account

If you no longer use Cabify and want to prevent future CABIFY* charges, go to cabify.com/account to update your subscription preferences, remove saved payment methods, or request account deletion directly through the platform.

ℹ️ International processing

This charge is processed in ES. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from Cabify. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "CABIFY*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the CABIFY* Charge Legitimate or Fraud?

If you see CABIFY* on your bank or credit card statement, it is most likely a legitimate charge from CABIFY, a ride-hailing and urban mobility platform operating across Spain, Latin America, and other markets. The asterisk in CABIFY* is a standard payment processor formatting convention and does not indicate anything suspicious.

Common legitimate reasons you may see a CABIFY* charge include:

A completed ride booked through the CABIFY app
A pre-authorization hold placed by CABIFY before or during a trip
A CABIFY Business account corporate ride charge
A subscription or monthly pass purchased through CABIFY

However, if you do not recall using CABIFY and no one in your household uses the app, the charge could indicate unauthorized use of your payment details and should be investigated promptly.

How to Verify the CABIFY* Charge

1
Check your CABIFY ride history
Log into the CABIFY app or visit cabify.com and navigate to 'My Trips' to see a full history of rides and their costs. Match the date and amount of the CABIFY* charge to a specific trip.
2
Search your email for CABIFY receipts
CABIFY sends email receipts after every completed ride. Search your inbox for emails from CABIFY or 'noreply@cabify.com' and compare the receipt amount to the charge on your statement.
3
Check if a family member used CABIFY
If your payment method is shared or stored on another person's device, a household member or colleague may have booked a CABIFY ride using your card without realizing it.
4
Review any CABIFY subscriptions or passes
CABIFY offers subscription plans in some markets. Check your CABIFY account settings under 'Subscriptions' to see if you are enrolled in a recurring plan generating the charge.
5
Contact your bank for transaction details
If you still cannot identify the CABIFY* charge, call the number on the back of your card. Ask your bank for the full merchant name, transaction ID, and any additional details linked to the charge.

How to Dispute a CABIFY* Charge

1
Act within 60 days of the charge
Most banks allow chargebacks within 60 days of the statement date. Do not delay if you believe the CABIFY* charge is unauthorized or incorrect, as waiting too long can forfeit your right to dispute.
2
Contact CABIFY support directly first
Reach out to CABIFY through the in-app help section or at cabify.com/help. Explain the charge in question — CABIFY can often resolve billing errors or unauthorized charges faster than a bank dispute.
3
File a chargeback with your bank
If CABIFY does not resolve the issue, contact your bank or card issuer and formally dispute the CABIFY* charge. Provide your trip history, email receipts, and any communication you had with CABIFY support.
4
Request a new card number
If the CABIFY* charge appears fraudulent and your card details were compromised, ask your bank to cancel the card and issue a new one to prevent any further unauthorized charges.