What exactly is the CHEWY* charge on my bank statement?

The CHEWY* charge is the billing descriptor Chewy uses when processing payments for pet food, supplies, medications, or Autoship subscription orders placed on Chewy.com.

Why does the charge say CHEWY* instead of just Chewy?

The asterisk in CHEWY* is a standard formatting used by payment processors. It simply indicates the merchant is Chewy and may be followed by additional characters like an order number or location code.

Can I get a refund for a CHEWY* charge?

Yes, Chewy has a generous return and refund policy. Contact Chewy at 1-800-672-4399 and they can process a refund for eligible orders, often without requiring you to return the items.

How do I cancel my Chewy Autoship to stop recurring charges?

Log into Chewy.com, go to 'Autoship & Save' in your account settings, and select the subscription you want to cancel. Canceling the Autoship will stop future CHEWY* charges for that recurring order.

How do I stop future CHEWY* charges if I no longer use Chewy?

Cancel all active Autoship subscriptions in your Chewy account, remove your saved payment methods under account settings, and contact Chewy to confirm no pending orders remain before closing your account.

Home›Browse Charges›Shopping›CHEWY*

CHEWY* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "CHEWY*" charge is from Chewy. Chewy pet supplies purchase.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Chewy

Chewy pet supplies purchase.

CHEWY*

Why this shows on your statement

When Chewy processes a payment through their billing system, the charge is transmitted to your bank using a truncated merchant descriptor that includes "CHEWY*" followed by additional transaction details such as an order number or location code. The asterisk in "CHEWY*" is a standard delimiter used by payment processors like Stripe or Worldpay to separate the merchant's name from supplemental billing information, which is a common practice among large e-commerce retailers. If you recently ordered pet food, medications, or supplies from Chewy.com, this descriptor is the expected confirmation that your purchase was processed successfully.

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What should you do?

Identify the CHEWY* charge

Log into your bank or card account and look at the full details of the CHEWY* transaction. Note the exact amount and date, then log into your Chewy account at chewy.com to match it against a recent order for pet supplies, food, or medication.

Check your Chewy order history

Visit chewy.com and navigate to your order history to confirm the charge matches a specific purchase. Chewy charges may appear after shipping, so a recent delivery of pet food, treats, or supplies could explain the CHEWY* line on your statement.

Review any active Chewy subscriptions

Chewy offers an Autoship subscription service that charges you automatically when pet supplies are scheduled for delivery. Log into chewy.com/account to review your active Autoship orders and confirm whether the CHEWY* charge aligns with a scheduled shipment.

Manage or cancel your Chewy Autoship

If the CHEWY* charge is from an Autoship order you no longer need, visit chewy.com/account to modify delivery frequency, pause, or cancel the subscription entirely so you are not charged again in the future.

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Should you be worried?

No, this is a legitimate charge from Chewy. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the CHEWY* Charge Legitimate or Fraud?

A CHEWY* charge on your bank or credit card statement is most commonly a legitimate transaction from Chewy, the popular online pet supply retailer. Chewy uses the prefix CHEWY* when processing payments, so this descriptor appearing on your statement is typically expected after placing an order or enrolling in a recurring Autoship subscription. Common legitimate reasons you might see this charge include:

A one-time purchase of pet food, medications, or supplies from Chewy.com
A recurring Chewy Autoship subscription for automatic delivery of pet essentials
A Chewy gift card purchase or a digital order for a pet prescription
A charge from a household member or family pet caretaker who used your card on Chewy

How to Verify the CHEWY* Charge

1
Log into your Chewy account
Visit Chewy.com and sign in to review your order history. The charge amount on your statement should match a recent order or Autoship delivery listed there.
2
Search your email for Chewy receipts
Search your inbox for emails from 'Chewy' or 'no-reply@chewy.com'. Chewy sends order confirmation and shipping emails that will match the CHEWY* charge date and amount.
3
Check if household members ordered
Ask family members or roommates if they placed a pet supply order on Chewy using your payment method, as shared accounts or saved cards can trigger unexpected CHEWY* charges.
4
Review your Chewy Autoship subscriptions
Log into Chewy and navigate to 'Autoship & Save' to see active subscriptions. A scheduled Autoship delivery often generates a CHEWY* charge that can catch customers off guard.
5
Contact your bank for details
If you still can't identify the CHEWY* charge, call your bank to get the exact transaction date and merchant details, which can help pinpoint which Chewy order triggered the charge.

How to Dispute a CHEWY* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the CHEWY* charge appearing on your statement. Act quickly to preserve your right to a chargeback if the charge is unauthorized.
2
Contact Chewy customer service first
Reach out to Chewy directly at 1-800-672-4399 or via live chat on Chewy.com. Chewy is known for its excellent customer service and can often resolve billing issues or issue refunds faster than a bank dispute.
3
File a chargeback with your bank
If Chewy cannot resolve the issue, contact your bank or credit card issuer to dispute the CHEWY* charge as unauthorized. Provide any evidence such as lack of order confirmation or account activity.
4
Request a new card if fraud is suspected
If the CHEWY* charge appears fraudulent and you did not shop at Chewy, ask your bank to cancel your current card and issue a new one to prevent further unauthorized charges.

Tips for Managing Chewy Charges

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Enable bank alerts for CHEWY* transactions so you're notified instantly when Chewy processes a payment.

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Review your Chewy order history monthly to reconcile every CHEWY* charge on your statement.

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Secure your Chewy account with a strong, unique password to prevent unauthorized orders appearing as CHEWY* charges.

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Note your Chewy Autoship delivery dates so recurring CHEWY* billing cycles don't catch you by surprise.

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Use a dedicated card for Chewy purchases to easily isolate and track all CHEWY* charges.

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Use WhatIsThisCharge.net to identify any related or unfamiliar charges appearing alongside CHEWY* on your statement.

ℹ️ Note

In most cases, a CHEWY* charge is completely legitimate and simply reflects a pet supply purchase or scheduled Autoship delivery from Chewy — one of the most trusted names in online pet retail. If the charge amount matches your recent order or subscription, there is likely nothing to worry about.