What exactly is the CRYPTO.COM* charge on my bank statement?

The CRYPTO.COM* charge is the billing descriptor used by Crypto.com when processing payments for its services, including crypto purchases, card transactions, subscriptions, and fees through the Crypto.com platform.

Why does the charge say CRYPTO.COM* instead of just Crypto.com?

The asterisk in CRYPTO.COM* is a standard formatting convention used by payment processors to separate the merchant name from a sub-descriptor, such as a product type or location — it is normal and still indicates a legitimate Crypto.com transaction.

Can I get a refund for a CRYPTO.COM* charge?

Refund eligibility depends on the nature of the charge. Crypto.com may refund erroneous fees if reported promptly via their in-app support, but cryptocurrency trades are generally non-refundable due to market volatility policies.

How do I cancel a Crypto.com subscription to stop CRYPTO.COM* charges?

Open the Crypto.com app, go to 'Settings,' then 'Subscriptions' or 'Card Management,' and follow the steps to downgrade or cancel your plan. Note that some CRO staking commitments have lock-up periods before cancellation takes effect.

How do I stop future CRYPTO.COM* charges if I no longer use Crypto.com?

Log into your Crypto.com account, cancel all active subscriptions, remove your linked payment methods, and contact Crypto.com support to close your account. Also notify your bank to block future CRYPTO.COM* charges if needed.

Home›Browse Charges›Finance›CRYPTO.COM*

CRYPTO.COM* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "CRYPTO.COM*" charge is from Crypto.com. Crypto.com exchange or card charge.

🌍 US🕐 8 min read📅 Updated May 22, 2026

Crypto.com

Crypto.com exchange or card charge.

CRYPTO.COM*

Why does this charge appear?

When Crypto.com processes transactions through its exchange platform or prepaid Visa card program, the billing system used by their payment processor truncates the company name to fit within the standard 25-character limit that most card networks impose on merchant descriptors, resulting in the shorthand "CRYPTO.COM*" appearing on your statement. The asterisk following the name is a common formatting convention used to separate the merchant identifier from any additional transaction detail, such as a reference code or service type, that may follow depending on your bank's display format. If you see "CRYPTO.COM*" on your statement, it is almost certainly a legitimate charge tied to activity on your Crypto.com account, whether that's a card purchase, a currency exchange, or a fee associated with your account.

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Your next steps

Log into your Crypto.com account

Visit crypto.com and sign into your account to review your recent transaction history. Match the CRYPTO.COM* charge on your bank statement with a specific trade, subscription, or card transaction listed in your Crypto.com activity feed.

Check your Crypto.com card activity

If you use the Crypto.com Visa card, open the Crypto.com app and navigate to the Card section to review recent purchases. The CRYPTO.COM* charge may reflect a card transaction or a top-up to your Crypto.com card balance.

Review your Crypto.com subscription or fees

Check whether you are enrolled in a Crypto.com paid plan such as a staking tier or premium membership, as these generate recurring CRYPTO.COM* charges. Go to your account settings at crypto.com/account to view or manage any active plans or auto-renewals.

Manage or cancel your Crypto.com services

If you no longer wish to be charged by Crypto.com, visit crypto.com/account to adjust your subscription, disable auto top-up for your card, or close any active services. Contact Crypto.com support directly through the app if you need help identifying or stopping a specific charge.

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Legitimate or scam?

No, this is a legitimate charge from Crypto.com. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the CRYPTO.COM* Charge Legitimate or Fraud?

A CRYPTO.COM* charge on your bank or credit card statement is most likely a legitimate transaction from Crypto.com, one of the world's largest cryptocurrency exchanges and financial platforms. This descriptor appears when you make purchases, pay subscription fees, or conduct crypto transactions through the Crypto.com app or Visa card. Common reasons you may see CRYPTO.COM* on your statement include:

Monthly or annual Crypto.com card membership or staking fees
Purchases made using a linked Crypto.com Visa card or app wallet
Crypto.com Pay transactions for goods or services at partner merchants
Subscription fees for Crypto.com's premium services or Syndicate participation

How to Verify the CRYPTO.COM* Charge

1
Log into your Crypto.com account
Open the Crypto.com app and navigate to 'Transaction History' to find a matching charge by date and amount that corresponds to the CRYPTO.COM* entry on your statement.
2
Search your email for Crypto.com receipts
Search your inbox for emails from Crypto.com (noreply@crypto.com) with subject lines like 'Transaction Confirmed' or 'Your receipt' that match the CRYPTO.COM* charge date.
3
Check if a household member used Crypto.com
Ask family members or anyone who may have access to your card if they made a purchase or signed up for a Crypto.com service, as shared accounts can trigger unexpected CRYPTO.COM* charges.
4
Review your Crypto.com subscriptions and card tier
In the Crypto.com app, check 'Card' and 'Subscriptions' settings to confirm any active staking commitments, card perks, or recurring services tied to your account that may generate periodic CRYPTO.COM* charges.
5
Contact your bank for more details
If you still can't identify the CRYPTO.COM* charge, call the number on the back of your card and ask your bank for the full merchant descriptor and transaction ID to help trace the origin.

How to Dispute a CRYPTO.COM* Charge

1
Act within 60 days of the charge
Most banks require you to dispute an unrecognized CRYPTO.COM* charge within 60 days of your statement date, so act quickly to preserve your right to a chargeback.
2
Contact Crypto.com support first
Reach out to Crypto.com directly via the in-app chat or at support.crypto.com before escalating. Resolving the CRYPTO.COM* charge with the merchant directly is often faster than a formal bank dispute.
3
File a chargeback with your bank or card issuer
If Crypto.com cannot resolve the issue, contact your bank or credit card issuer to formally dispute the CRYPTO.COM* charge, providing transaction details and any communication with Crypto.com as supporting evidence.
4
Request a new card number if fraud is suspected
If you believe the CRYPTO.COM* charge is the result of unauthorized card use or a data breach, ask your bank to cancel your current card and issue a new one to prevent further fraudulent charges.

Tips for Managing Crypto.com Charges

🔔

Enable push notifications in the Crypto.com app to get instant alerts for every CRYPTO.COM* transaction as it happens.

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Download monthly statements from Crypto.com and compare them to CRYPTO.COM* entries on your bank statement to spot discrepancies early.

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Secure your Crypto.com account with two-factor authentication (2FA) to prevent unauthorized transactions that could appear as CRYPTO.COM* charges.

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Note the date your Crypto.com card tier or subscription renews so recurring CRYPTO.COM* billing charges don't catch you off guard.

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Use a dedicated card for Crypto.com purchases to isolate CRYPTO.COM* charges and make unauthorized activity easier to spot.

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Use WhatIsThisCharge.net to identify other related or unfamiliar charges that may appear alongside CRYPTO.COM* on your statement.

ℹ️ Note

In most cases, a CRYPTO.COM* charge is simply a routine transaction from your Crypto.com account — whether it's a card purchase, a staking fee, or a crypto trade. A quick check of your Crypto.com transaction history in the app will usually identify it within seconds.