Question 1

What is the H&M* charge on my bank statement?

Accepted Answer

The H&M* charge on your bank statement is a legitimate purchase made at H&M, the popular fashion and clothing retailer. This charge reflects a transaction for clothing or accessories bought either in-store or online at H&M. Typical amounts range from $10.00 to $100.00 depending on what was purchased.

Question 2

I don't remember shopping at H&M recently — should I be worried about this charge?

Accepted Answer

If you see H&M* on your statement but don't recall the purchase, first check if anyone else with access to your account may have shopped at H&M. It's also possible the charge is from an online order you may have forgotten about. If you still don't recognize it after investigating, you can visit www2.hm.com/en_us to review your H&M account order history or contact H&M customer service directly to verify the transaction.

Question 3

How do I cancel an H&M order to avoid or reverse this charge?

Accepted Answer

To cancel an H&M order or manage a return that may result in a refund of the charge, visit www2.hm.com/en_us and log into your H&M account. From there you can view recent orders and initiate a cancellation or return if the order is eligible. Keep in mind that H&M charges typically range from $10.00 to $100.00 and refunds are generally processed back to your original payment method once the return is accepted.

Question 4

Why does my H&M charge show up with an asterisk as H&M* instead of just H&M?

Accepted Answer

The asterisk in H&M* is simply how H&M's payment processing system formats the charge descriptor that appears on your bank or credit card statement. It is still a fully legitimate charge from H&M for a fashion or clothing purchase. There is nothing unusual or suspicious about the asterisk formatting, and the charge should correspond to a real transaction you can verify by logging into your account at www2.hm.com/en_us.

H&M* Charge (What It Is + Is It Legit?)

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