What exactly is the MICROSOFTSTORE* charge on my statement?

The MICROSOFTSTORE* charge is how Microsoft Store purchases appear on bank and credit card statements. It covers apps, games, subscriptions, hardware, and digital content bought through Microsoft's platform.

Why does MICROSOFTSTORE* look different from a typical Microsoft Store charge?

Banks and payment processors truncate merchant names, so 'Microsoft Store' often appears as 'MICROSOFTSTORE*' followed by a reference number or location code on your statement.

Can I get a refund for a MICROSOFTSTORE* charge?

Yes, Microsoft Store offers refunds within 14 days for most digital purchases if they haven't been significantly used. Visit support.microsoft.com to submit a refund request.

How do I cancel a subscription that is causing MICROSOFTSTORE* charges?

Log into account.microsoft.com, go to 'Services & Subscriptions,' find the relevant subscription, and click 'Cancel' to stop future MICROSOFTSTORE* billing.

How do I stop future MICROSOFTSTORE* charges I didn't authorize?

Remove your payment method from your Microsoft Store account at account.microsoft.com/payment and contact Microsoft support immediately to report any unauthorized activity.

Home›Browse Charges›Shopping›MICROSOFTSTORE*

MICROSOFTSTORE* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "MICROSOFTSTORE*" charge is from Microsoft Store. Microsoft Store purchase.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Microsoft Store

Microsoft Store purchase.

MICROSOFTSTORE*

Why this shows on your statement

When Microsoft processes digital purchases through its online retail platform, the billing system automatically formats the merchant name into a condensed descriptor that fits within the character limits imposed by card networks like Visa and Mastercard. The "MICROSOFTSTORE*" format combines the company name and store identifier into a single truncated string, often followed by additional characters such as an order number or product code, because payment processors require descriptors to stay within roughly 22 characters. If you recently bought software, a game, an app, or a subscription through the Microsoft Store and see this charge on your statement, it is almost certainly a legitimate transaction from Microsoft's retail operation.

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What should you do?

Review your Microsoft Store order history

Sign in to your Microsoft account at microsoft.com and navigate to your order history to match the MICROSOFTSTORE* charge on your bank statement with a specific purchase, such as an app, game, subscription, or digital content bought from the Microsoft Store.

Check for Microsoft Store subscriptions

Visit account.microsoft.com and look under the Services and Subscriptions section to see if the MICROSOFTSTORE* charge is tied to a recurring subscription like Microsoft 365, Xbox Game Pass, or another Microsoft Store service that renews automatically.

Manage or cancel Microsoft Store charges

If you no longer want the service generating the MICROSOFTSTORE* charge, go to account.microsoft.com to cancel or manage the subscription before the next billing cycle to avoid future charges from the Microsoft Store.

Confirm the charge amount matches your Microsoft Store purchase

Cross-reference the exact dollar amount of the MICROSOFTSTORE* charge on your bank statement with your Microsoft Store receipt, which should have been emailed to you at the time of purchase, to ensure no billing errors or duplicate charges occurred.

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Should you be worried?

No, this is a legitimate charge from Microsoft Store. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the MICROSOFTSTORE* Charge Legitimate or Fraud?

A MICROSOFTSTORE* charge on your bank or credit card statement is typically a legitimate transaction from the Microsoft Store, Microsoft's official digital and physical retail platform. This charge appears when you purchase apps, games, software, hardware, or subscriptions through Microsoft Store online or in-app.

You or a family member purchased an app, game, or software from Microsoft Store
A Microsoft 365, Xbox Game Pass, or other subscription auto-renewed through Microsoft Store
You bought a digital movie, book, or media item via the Microsoft Store marketplace
A device or accessory was ordered directly from the Microsoft Store website

How to Verify the MICROSOFTSTORE* Charge

1
Check your Microsoft account order history
Log into account.microsoft.com and navigate to 'Order History' to see all Microsoft Store purchases tied to your account, including dates and amounts.
2
Search your email for Microsoft Store receipts
Search your inbox for emails from 'microsoft.com' or 'no-reply@microsoft.com' — Microsoft Store sends an email receipt for every completed transaction.
3
Check household or family members
If you share a Microsoft Family account, a family member may have made the Microsoft Store purchase. Check with anyone who has access to your payment method.
4
Review active Microsoft subscriptions
Visit account.microsoft.com/services to see all active subscriptions like Microsoft 365 or Xbox Game Pass that bill through MICROSOFTSTORE* on your statement.
5
Contact your bank for more details
Call the number on the back of your card and ask for the full merchant name and transaction details associated with the MICROSOFTSTORE* charge.

How to Dispute a MICROSOFTSTORE* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the MICROSOFTSTORE* charge appearing on your statement, so act promptly if something looks wrong.
2
Contact Microsoft Store support first
Visit support.microsoft.com or call 1-800-642-7676 to report an unauthorized MICROSOFTSTORE* charge — Microsoft can often issue a refund faster than a bank dispute.
3
File a chargeback with your bank
If Microsoft Store does not resolve the issue, contact your bank or card issuer to file a formal chargeback, citing the unauthorized MICROSOFTSTORE* transaction.
4
Request a new card number
If you suspect your card was compromised and used for fraudulent MICROSOFTSTORE* charges, ask your bank to cancel the card and issue a replacement with a new number.

Tips for Managing Microsoft Store Charges

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Enable purchase notifications in your Microsoft account to get alerts every time a MICROSOFTSTORE* charge is made.

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Regularly review your Microsoft Store order history at account.microsoft.com to catch unexpected charges early.

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Secure your Microsoft Store account with two-factor authentication to prevent unauthorized purchases.

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Note the renewal dates of your Microsoft Store subscriptions to anticipate recurring MICROSOFTSTORE* billing charges.

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Set up a spending limit or require a password for Microsoft Store purchases to protect against accidental charges.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside MICROSOFTSTORE* on your statement.

ℹ️ Note

In most cases, a MICROSOFTSTORE* charge is a legitimate transaction from the Microsoft Store — often a forgotten app purchase, an auto-renewing Microsoft 365 subscription, or an Xbox Game Pass charge. A quick check of your Microsoft account order history at account.microsoft.com will usually clear up any confusion.