KQ* Charge (What It Is + Is It Legit?)

Recognize the KQ* Descriptor

The charge labeled KQ* on your bank statement is the abbreviated billing descriptor used by Kenya Airways. This is a legitimate charge and typically appears when you have purchased a flight ticket, added baggage, or made another booking-related payment through Kenya Airways.

Match the Charge to Your Kenya Airways Booking

Log in to your Kenya Airways account at kenya-airways.com and navigate to your booking history to cross-reference the charge amount and date with any flights or services you purchased. Your booking confirmation email from Kenya Airways should also show the exact amount billed.

Request a Refund If Needed

If you believe the KQ* charge is incorrect, was duplicated, or you need to cancel your Kenya Airways booking, visit the official Kenya Airways online refunds page at kenya-airways.com/en/book-manage/manage-booking/online-refunds/ to submit a refund request directly through their portal.

Contact Kenya Airways Support for Clarification

If you still cannot identify the KQ* charge after checking your bookings and email confirmations, reach out to Kenya Airways customer support directly through kenya-airways.com for assistance. Have your booking reference number and the exact charge amount ready to help the support team locate your transaction quickly.