Question 1

Why does my bank statement say OLD NAVY* instead of just Old Navy?

Accepted Answer

The OLD NAVY* label is how Gap Inc. processes credit and debit card transactions for Old Navy clothing purchases. The asterisk is commonly added by payment processors and is completely normal. This charge represents a legitimate purchase of clothing or accessories from Old Navy, which is a brand owned and operated by Gap Inc.

Question 2

I see a charge from OLD NAVY* between $10 and $100 — how do I find out what order it's for?

Accepted Answer

You can look up your Old Navy order by visiting secure-oldnavy.gap.com/my-account/order-lookup. Enter your order number and the email address used at checkout to pull up the details of your purchase. The charge amount will match what you paid for clothing items plus any applicable taxes or shipping fees.

Question 3

Can I get a refund for an OLD NAVY* charge on my card?

Accepted Answer

Yes, Old Navy accepts returns on most clothing items. To start the process, visit secure-oldnavy.gap.com/my-account/order-lookup to locate your order. From there you can initiate a return either by mail or at a physical Old Navy store location. Once the return is processed, a credit will be issued back to the card that shows the OLD NAVY* charge, typically within a few business days.

Question 4

My roommate also shops at Old Navy — could the OLD NAVY* charge on my account be theirs by mistake?

Accepted Answer

It is possible if a shared card or linked account was used. The OLD NAVY* charge is tied specifically to the card number that was entered at checkout on oldnavy.com or swiped in-store. To verify who placed the order, visit secure-oldnavy.gap.com/my-account/order-lookup and enter the order number along with the email used during purchase. If the charge is unauthorized, contact your bank to dispute it and reach out to Old Navy customer service directly.

OLD NAVY* Charge (What It Is + Is It Legit?)

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