PERSONAL CAPITAL* Charge (What It Is + Is It Legit?)

When Personal Capital was acquired by Empower Retirement in 2020, the company began transitioning its branding, but its billing and payment processing systems retained the older "PERSONAL CAPITAL*" descriptor that had already been established with banks and card networks. Updating a merchant descriptor requires coordination with payment processors and financial institutions, and since Personal Capital's core service remains free, there was little urgency to overhaul the technical billing infrastructure just to reflect the new Empower branding. As a result, users who link bank or credit card accounts through Empower's personal finance platform may still see "PERSONAL CAPITAL*" on their statements, which is simply a legacy identifier from before the rebrand.

No, this is a legitimate charge from Empower (Personal Capital). However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Frequently Asked Questions