What exactly is the PETSMART* charge on my bank statement?

The PETSMART* charge is how PetSmart appears on your bank or credit card statement after any purchase — whether in-store, online at PetSmart.com, or through a recurring auto-ship subscription.

Why does the charge say PETSMART* instead of just PetSmart?

The asterisk in PETSMART* is added by PetSmart's payment processor and is completely normal — it helps distinguish the merchant descriptor in banking systems and does not indicate a third-party or suspicious charge.

Can I get a refund for a PETSMART* charge?

Yes — PetSmart accepts returns within 60 days of purchase with a receipt. Contact PetSmart at 1-888-839-9638 or visit a store to initiate a refund, which will appear as a credit reversing the PETSMART* charge.

How do I cancel a PetSmart auto-ship subscription to stop recurring PETSMART* charges?

Log into your PetSmart.com account, go to 'My Account' then 'Auto-Ship Orders,' and cancel any active subscriptions. You can also call PetSmart customer service at 1-888-839-9638 for assistance.

How do I stop unauthorized PETSMART* charges from appearing in the future?

Remove your card details from PetSmart.com, cancel any active auto-ship orders, and contact your bank to block future PETSMART* transactions if you suspect your card information has been compromised.

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PETSMART* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "PETSMART*" charge is from PetSmart. PetSmart pet supplies purchase.

🌍 US🕐 7 min read📅 Updated May 22, 2026

PetSmart

PetSmart pet supplies purchase.

PETSMART*

Why this shows on your statement

When PetSmart processes in-store or online transactions, their payment system truncates the full brand name and appends an asterisk, resulting in the "PETSMART*" descriptor you see on your bank statement. The asterisk is a standard formatting convention used by many large retail chains to separate the merchant name from any additional transaction identifiers, such as a store number or location code, that may follow it in the full descriptor string. If you recently purchased pet food, grooming supplies, or other items at a PetSmart location or through their website, this charge is almost certainly a legitimate record of that transaction.

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What should you do?

Match the charge to a receipt

Log into your PetSmart account at petsmart.com and review your recent order history to match the PETSMART* charge on your bank statement to a specific purchase of pet supplies, food, or accessories.

Check for PetSmart subscriptions

Visit petsmart.com/account to see if you have any active auto-ship or repeat delivery subscriptions set up through PetSmart, which can generate recurring PETSMART* charges on a scheduled basis.

Verify in-store vs online purchase

If you recently visited a physical PetSmart store, cross-reference the charge amount with any paper or email receipts you received, as in-store purchases will also appear as PETSMART* on your bank statement.

Manage or cancel PetSmart orders

If the PETSMART* charge is for an order you no longer want or a subscription you wish to stop, go to petsmart.com/account to cancel upcoming orders, modify auto-ship deliveries, or contact PetSmart customer support for a refund if applicable.

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Should you be worried?

No, this is a legitimate charge from PetSmart. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the PETSMART* Charge Legitimate or Fraud?

A PETSMART* charge on your bank or credit card statement is almost always a legitimate transaction from PetSmart, one of the largest pet retail chains in North America. The asterisk in PETSMART* is standard billing shorthand used by PetSmart's payment processor and does not indicate anything suspicious. Common reasons you may see this charge include:

An in-store purchase at a PetSmart retail location for pet food, supplies, or accessories
An online order placed at PetSmart.com for pet products or medications
A recurring PetSmart Treats rewards-linked subscription or auto-ship order
A grooming, training, or PetsHotel boarding service appointment at PetSmart

How to Verify the PETSMART* Charge

1
Check your PetSmart account
Log into your PetSmart.com account and navigate to your order history to see if the charge amount matches any recent purchases or auto-ship orders.
2
Search your email for PetSmart receipts
Search your inbox for emails from PetSmart or noreply@petsmart.com — PetSmart sends digital receipts for both in-store and online purchases that will match the PETSMART* charge.
3
Check with household members
Ask family members or a partner if they visited a PetSmart store or placed an online order, as the PETSMART* charge may simply be their purchase on a shared account.
4
Review your PetSmart subscriptions
Check if you have an active auto-ship subscription through PetSmart.com — these recurring deliveries of pet food or medication appear as a PETSMART* charge on a set schedule.
5
Contact your bank for details
If you still can't place the PETSMART* charge, call the number on the back of your card and ask your bank for the exact transaction date, location, and amount to help narrow down the purchase.

How to Dispute a PETSMART* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the PETSMART* charge appearing on your statement, so act quickly once you identify an unauthorized or incorrect charge.
2
Contact PetSmart customer service first
Call PetSmart at 1-888-839-9638 or use the live chat at PetSmart.com — many billing errors, duplicate charges, or return discrepancies can be resolved directly and faster than a bank dispute.
3
File a chargeback with your bank
If PetSmart cannot resolve the issue, contact your bank or credit card issuer to formally dispute the PETSMART* charge and provide any receipts, emails, or correspondence as evidence.
4
Request a new card if fraud is suspected
If you believe the PETSMART* charge is part of unauthorized card use or identity theft, ask your bank to cancel your current card and issue a replacement to prevent further fraudulent charges.

Tips for Managing PetSmart Charges

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Set up bank alerts for PETSMART* charges so you're notified instantly whenever PetSmart processes a payment on your card.

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Save your PetSmart receipts and order confirmation emails to quickly cross-reference any PETSMART* charge that appears on your statement.

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Regularly log into your PetSmart.com account to review saved payment methods and ensure no unauthorized cards are stored.

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Note your PetSmart auto-ship delivery schedule so you can anticipate recurring PETSMART* charges and avoid confusing them with fraud.

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Use a dedicated credit card for PetSmart purchases to isolate PETSMART* charges and simplify tracking your pet care spending.

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Use WhatIsThisCharge.net to identify PETSMART* or any other related charges that appear unfamiliar on your statement.

ℹ️ Note

In most cases, a PETSMART* charge is simply a routine PetSmart purchase — such as pet food, grooming, or an auto-ship delivery — that you or a household member made recently. A quick check of your PetSmart.com order history or email receipts will usually clear up any confusion within minutes.