What exactly is the TEMU* charge on my bank statement?

The TEMU* charge is the billing descriptor used by TEMU when processing payments for orders placed on their website or mobile app. The asterisk is standard formatting used by payment processors and does not indicate anything unusual about the transaction.

Why does the charge say TEMU* instead of just TEMU?

The TEMU* format appears because payment networks often append an asterisk between the merchant name and additional identifiers such as an order number or location code. This is a normal billing practice and still represents a charge from TEMU.

Can I get a refund for a TEMU* charge?

Yes. TEMU offers refunds for items that are not as described, damaged, or not delivered. Log into your TEMU account, go to your order history, and submit a refund request. TEMU typically processes refunds within 5–14 business days back to your original payment method.

How do I cancel an order to stop a TEMU* charge?

To cancel a TEMU order before it ships, open the TEMU app or website, go to 'Your Orders,' select the order you want to cancel, and tap 'Cancel Order.' Once an order has shipped, you will need to return the item to receive a refund for the TEMU* charge.

How do I stop future TEMU* charges from appearing?

To prevent future TEMU* charges, remove your saved payment methods from your TEMU account under Settings > Payment Methods. You should also sign out of any shared devices and update your TEMU account password to prevent unauthorized purchases.

Home›Browse Charges›Shopping›TEMU*

TEMU* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "TEMU*" charge is from Temu. Temu online marketplace purchase.

🌍 US🕐 8 min read📅 Updated May 22, 2026

Temu

Temu online marketplace purchase.

TEMU*

Understanding this descriptor

When Temu processes payments through its checkout system, the charge is submitted to card networks using a truncated merchant identifier rather than the full brand name, which is why you see "TEMU*" on your bank statement instead of simply "Temu." The asterisk following the name is a standard formatting convention used by payment processors to separate the merchant name from additional transaction details such as an order number or regional billing code, though these trailing details may not always be visible depending on your bank's statement format. If you recently made a purchase on the Temu online marketplace and the amount matches what you spent, this charge is legitimate and nothing to be concerned about.

🛡️

Got a suspicious message or link?

Free

Detect scams in seconds — texts, emails, websites & more, instant results.

🛡️ Check for Scam →

✅

Recommended actions

Check your Temu order history

Log in to your account at temu.com and navigate to your order history to match the TEMU* charge amount with a recent purchase or delivery. Temu often ships multiple items separately, so the charge may correspond to a partial shipment.

Review your Temu purchase dates

Compare the date of the TEMU* charge on your bank statement with any recent orders placed on temu.com. Temu charges may appear a day or two after your order is confirmed or when the item ships, so account for slight timing differences.

Manage or cancel your Temu orders

If you recognize the charge but want to cancel or return an order, visit temu.com/account to manage your active orders, request a return, or apply for a refund directly through the Temu platform before the return window closes.

Monitor for additional TEMU* charges

If you have multiple open orders on temu.com, keep an eye on your bank statement for additional TEMU* charges, as Temu frequently bills each shipment separately rather than as one combined total for your full order.

🛡

Is this charge fraudulent?

No, this is a legitimate charge from Temu. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

A "TEMU*" charge is almost always a legitimate purchase made on Temu's online marketplace at temu.com. If you or someone in your household recently ordered products — like apparel, gadgets, or household items — this charge reflects that transaction. The average order charge of around $25.00 is typical for Temu purchases given their low per-item pricing.

Is the TEMU* Charge Legitimate or Fraud?

If you see a TEMU* charge on your bank or credit card statement, it most likely comes from a purchase made on TEMU, the popular online discount marketplace owned by PDD Holdings. TEMU sells a wide variety of low-cost products including clothing, electronics, home goods, and more, and processes payments that appear as TEMU* on your statement.

Common reasons you may see a legitimate TEMU* charge include:

A recent order placed on the TEMU website or mobile app
A split shipment from a single TEMU order billed in multiple parts
A household member or family sharing your payment method who ordered from TEMU
A delayed charge from a TEMU order placed weeks earlier

However, if you do not recognize the TEMU* charge and have never shopped on TEMU, this could indicate unauthorized use of your card. Review your TEMU account activity and contact your bank if anything looks suspicious.

How to Verify the TEMU* Charge

1
Log into your TEMU account
Visit TEMU.com or open the TEMU app and navigate to 'Your Orders' to see if there is a recent purchase that matches the charge amount and date on your statement.
2
Search your email for TEMU receipts
Search your inbox for emails from TEMU (noreply@temu.com or similar). TEMU sends order confirmation and shipping emails that will show the exact charge amount billed.
3
Check with household members
Ask family members or roommates if they used your payment method to place an order on TEMU, as the TEMU* charge can appear if your card was saved and used by someone else.
4
Cross-reference the charge amount
Compare the TEMU* charge amount against your recent TEMU order totals, including shipping. TEMU sometimes splits large orders into multiple shipments with separate charges.
5
Contact your bank for details
If you still cannot identify the TEMU* charge, call the number on the back of your card and ask your bank for the merchant transaction ID, which can help TEMU trace the order.

How to Dispute a TEMU* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized TEMU* charge within 60 days of the statement date. Act quickly to preserve your right to a full chargeback.
2
Contact TEMU customer support first
Reach out to TEMU directly via the app or website chat support. TEMU can issue a refund for unauthorized charges or order errors faster than the chargeback process.
3
File a chargeback with your bank
If TEMU does not resolve the issue, contact your bank or card issuer and formally dispute the TEMU* charge. Provide any order details, email receipts, or correspondence with TEMU as evidence.
4
Request a new card number
If you believe the TEMU* charge is the result of fraud or unauthorized card use, ask your bank to cancel your current card and issue a new one to prevent further unauthorized charges.