What exactly is the UBISOFT* charge on my bank statement?

The UBISOFT* charge is the billing descriptor used by Ubisoft for any purchase on its platform, including games, DLC, in-game currency, or a Ubisoft+ subscription processed through Ubisoft Connect.

Why does the charge say UBISOFT* instead of just Ubisoft?

Ubisoft uses the shortened 'UBISOFT*' descriptor because payment processors limit the characters shown on bank statements. It may also be followed by a product name like 'UBISOFT*PLUS' or 'UBISOFT*STORE'.

Can I get a refund for a UBISOFT* charge?

Yes — Ubisoft offers refunds for eligible purchases within 14 days of the transaction date, provided the game or content has not been substantially played. Contact Ubisoft Support at support.ubisoft.com to request one.

How do I cancel my Ubisoft+ subscription to stop recurring UBISOFT* charges?

Log into your account at connect.ubisoft.com, go to Account Management, select Ubisoft+, and choose 'Cancel Subscription.' Your access will continue until the end of the current billing period.

How do I stop future UBISOFT* charges from appearing?

Cancel any active Ubisoft+ subscriptions, remove your saved payment methods from Ubisoft Connect, and enable two-factor authentication to prevent unauthorized purchases generating new UBISOFT* charges.

Home›Browse Charges›Gaming›UBISOFT*

UBISOFT* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "UBISOFT*" charge is from Ubisoft. Ubisoft game purchase or subscription.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Ubisoft

Ubisoft game purchase or subscription.

UBISOFT*

Why this shows on your statement

Ubisoft uses the truncated descriptor "UBISOFT*" on bank statements because their payment processing system follows a common merchant formatting convention where an asterisk separates the brand name from additional transaction details, such as the specific game title or subscription type, though card networks often cut off that trailing information due to character limits. The asterisk format is tied to how Ubisoft's billing infrastructure communicates with major payment processors like Stripe or Adyen, which handle their digital storefront and Ubisoft Connect subscription charges across North America. If you're seeing a recurring $14.99 charge with this descriptor, it most likely corresponds to an active Ubisoft+ subscription billed monthly through your connected payment method.

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What should you do?

Log into your Ubisoft account

Visit ubisoft.com and sign in to your account to review your purchase history and active subscriptions. Look for any recent game purchases or Ubisoft+ subscription renewals that match the UBISOFT* charge on your bank statement.

Match the charge amount to a Ubisoft purchase

Inside your Ubisoft account dashboard, check your order history and billing section to find a transaction that matches the exact dollar amount of the UBISOFT* charge. This could be a one-time game purchase, DLC, in-game currency, or a recurring Ubisoft+ membership fee.

Review your Ubisoft+ subscription status

If you have a Ubisoft+ subscription, navigate to your account settings at ubisoft.com/account to confirm your current plan, billing cycle, and renewal date. This will help clarify whether the UBISOFT* charge is an expected monthly or annual subscription payment.

Cancel or manage your Ubisoft subscription if needed

If you no longer want to be charged by Ubisoft, go to ubisoft.com/account to manage or cancel your Ubisoft+ subscription before the next billing date. Make sure to save any confirmation of cancellation so you have a record in case future UBISOFT* charges appear.

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How to cancel Ubisoft

Ubisoft bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Ubisoft

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Should you be worried?

No, this is a legitimate charge from Ubisoft. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the UBISOFT* Charge Legitimate or Fraud?

The UBISOFT* charge appearing on your bank or credit card statement is almost always a legitimate transaction from Ubisoft, the global video game publisher behind franchises like Assassin's Creed, Far Cry, and Rainbow Six. Ubisoft uses the abbreviated billing descriptor UBISOFT* for all purchases made through its platform, Ubisoft Connect, or its subscription service Ubisoft+. Common reasons you may see this charge include:

A new game purchase made on Ubisoft Connect or the Ubisoft Store
An active or recently renewed Ubisoft+ subscription (monthly or annual)
An in-game purchase such as virtual currency, season passes, or DLC content
A free trial conversion to a paid Ubisoft+ membership that you may have forgotten about

How to Verify the UBISOFT* Charge

1
Log into your Ubisoft Connect account
Visit connect.ubisoft.com and navigate to your Order History under account settings to see all recent UBISOFT* transactions tied to your profile.
2
Search your email for Ubisoft receipts
Search your inbox for emails from 'noreply@ubisoft.com' or 'Ubisoft' — every purchase or subscription renewal generates an automated confirmation email with the exact charge amount.
3
Check household or family members
Ask family members or roommates whether they made a Ubisoft purchase using your payment method, as Ubisoft Connect accounts can be shared or linked to the same card.
4
Review your Ubisoft+ subscription status
Go to your Ubisoft account's subscription page to confirm whether Ubisoft+ is active and when your billing cycle renews — many UBISOFT* charges stem from forgotten subscriptions.
5
Contact your bank for transaction details
If you still can't place the UBISOFT* charge, call your bank and ask for the full merchant descriptor and transaction date to help narrow down which Ubisoft service was billed.

How to Dispute a UBISOFT* Charge

1
Act within 60 days of the charge
Most banks require you to dispute an unrecognized UBISOFT* charge within 60 days of your statement date, so don't delay once you spot an unfamiliar transaction.
2
Contact Ubisoft Support first
Reach out to Ubisoft's customer support at support.ubisoft.com before filing a chargeback — Ubisoft agents can often issue a refund directly for accidental purchases or billing errors, which is faster than a bank dispute.
3
File a chargeback with your bank
If Ubisoft Support is unable to resolve the issue, contact your bank or credit card issuer to formally dispute the UBISOFT* charge and provide any email receipts or account screenshots as evidence.
4
Request a new card number
If you suspect the UBISOFT* charge is the result of unauthorized card use or fraud, ask your bank to issue a new card number to prevent any further unauthorized Ubisoft or other charges.

Tips for Managing Ubisoft Charges

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Enable purchase notifications on your card so you're alerted instantly when any UBISOFT* charge is processed.

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Keep a record of all Ubisoft game and DLC purchases so you can quickly match any UBISOFT* charge on your statement.

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Secure your Ubisoft account with two-factor authentication to prevent unauthorized purchases appearing as UBISOFT* charges.

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Note your Ubisoft+ renewal date so a recurring UBISOFT* charge never catches you off guard on your billing cycle.

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Remove saved payment methods from Ubisoft Connect when not actively gaming to reduce the risk of accidental charges.

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Use WhatIsThisCharge.net to identify UBISOFT* and other related gaming charges you don't immediately recognize.

ℹ️ Note

In most cases, a UBISOFT* charge is a legitimate transaction from Ubisoft — often a forgotten Ubisoft+ subscription renewal or a game purchase made on Ubisoft Connect. A quick check of your Ubisoft account's order history will typically confirm the charge within minutes.