ZAPPOS* Charge (What It Is + Is It Legit?)

When Zappos processes a transaction through Amazon's payment infrastructure, the billing system automatically appends an asterisk after the merchant name, resulting in the "ZAPPOS*" descriptor you see on your statement rather than the full company name. This truncated format is a common artifact of how Amazon's payment network identifies and routes charges from its subsidiary brands, with the asterisk acting as a separator that may be followed by an order number or additional reference code depending on your bank's display settings. If you recently purchased shoes, clothing, or accessories from Zappos.com, the ZAPPOS* charge is almost certainly legitimate and reflects that transaction.

No, this is a legitimate charge from Zappos. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Frequently Asked Questions