Why You're Seeing "CHEWY*" on Your Bank Statement
Why You're Seeing "CHEWY*" on Your Bank Statement
The CHEWY* charge on your bank statement comes from Chewy, one of the largest online retailers specializing in pet food, supplies, medications, and accessories. This descriptor appears when you make a purchase through Chewy's website or app, whether it's a one-time order or an automatic Autoship subscription delivery. The asterisk following CHEWY* is commonly used by payment processors to separate the merchant name from additional transaction details. If you or someone in your household owns a pet and shops online for supplies, this charge is almost certainly a legitimate Chewy purchase.
The CHEWY* descriptor appears on your bank statement because Chewy uses a truncated merchant identifier when processing payments through credit and debit card networks, which often have strict character limits for how merchant names are displayed. The asterisk is a standard formatting convention used by many online retailers to indicate that the merchant name may be followed by an order number, location code, or other transaction reference that your bank may or may not display. This is why you might see variations like CHEWY* or CHEWY*COM depending on your bank or card issuer.
Is the CHEWY* Charge Legitimate or Fraud?
A CHEWY* charge on your bank or credit card statement is most commonly a legitimate transaction from Chewy, the popular online pet supply retailer. Chewy uses the prefix CHEWY* when processing payments, so this descriptor appearing on your statement is typically expected after placing an order or enrolling in a recurring Autoship subscription. Common legitimate reasons you might see this charge include:
- A one-time purchase of pet food, medications, or supplies from Chewy.com
- A recurring Chewy Autoship subscription for automatic delivery of pet essentials
- A Chewy gift card purchase or a digital order for a pet prescription
- A charge from a household member or family pet caretaker who used your card on Chewy
How to Verify the CHEWY* Charge
- 1
Log into your Chewy account
Visit Chewy.com and sign in to review your order history. The charge amount on your statement should match a recent order or Autoship delivery listed there.
- 2
Search your email for Chewy receipts
Search your inbox for emails from 'Chewy' or 'no-reply@chewy.com'. Chewy sends order confirmation and shipping emails that will match the CHEWY* charge date and amount.
- 3
Check if household members ordered
Ask family members or roommates if they placed a pet supply order on Chewy using your payment method, as shared accounts or saved cards can trigger unexpected CHEWY* charges.
- 4
Review your Chewy Autoship subscriptions
Log into Chewy and navigate to 'Autoship & Save' to see active subscriptions. A scheduled Autoship delivery often generates a CHEWY* charge that can catch customers off guard.
- 5
Contact your bank for details
If you still can't identify the CHEWY* charge, call your bank to get the exact transaction date and merchant details, which can help pinpoint which Chewy order triggered the charge.
How to Dispute a CHEWY* Charge
- 1
Act within 60 days
Most banks require disputes to be filed within 60 days of the CHEWY* charge appearing on your statement. Act quickly to preserve your right to a chargeback if the charge is unauthorized.
- 2
Contact Chewy customer service first
Reach out to Chewy directly at 1-800-672-4399 or via live chat on Chewy.com. Chewy is known for its excellent customer service and can often resolve billing issues or issue refunds faster than a bank dispute.
- 3
File a chargeback with your bank
If Chewy cannot resolve the issue, contact your bank or credit card issuer to dispute the CHEWY* charge as unauthorized. Provide any evidence such as lack of order confirmation or account activity.
- 4
Request a new card if fraud is suspected
If the CHEWY* charge appears fraudulent and you did not shop at Chewy, ask your bank to cancel your current card and issue a new one to prevent further unauthorized charges.
Tips for Managing Chewy Charges
Enable bank alerts for CHEWY* transactions so you're notified instantly when Chewy processes a payment.
Review your Chewy order history monthly to reconcile every CHEWY* charge on your statement.
Secure your Chewy account with a strong, unique password to prevent unauthorized orders appearing as CHEWY* charges.
Note your Chewy Autoship delivery dates so recurring CHEWY* billing cycles don't catch you by surprise.
Use a dedicated card for Chewy purchases to easily isolate and track all CHEWY* charges.
Use WhatIsThisCharge.net to identify any related or unfamiliar charges appearing alongside CHEWY* on your statement.
Frequently Asked Questions About the CHEWY* Charge
âšī¸ Note
In most cases, a CHEWY* charge is completely legitimate and simply reflects a pet supply purchase or scheduled Autoship delivery from Chewy â one of the most trusted names in online pet retail. If the charge amount matches your recent order or subscription, there is likely nothing to worry about.
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