Why You're Seeing "JUST EAT*" on Your Bank Statement
Why You're Seeing "JUST EAT*" on Your Bank Statement
A charge showing JUST EAT* on your bank statement comes from Just Eat, one of the UK's largest food delivery platforms. This charge appears when you place an order through the Just Eat app or website, connecting you with local restaurants and takeaways across the United Kingdom. The asterisk following the descriptor is a common formatting convention used by payment processors to separate the company identifier from additional order details. If you or someone with access to your account recently ordered a takeaway, this charge is almost certainly a legitimate food delivery purchase.
The JUST EAT* descriptor appears on your bank statement because Just Eat uses a truncated version of their brand name when submitting transactions through payment processing networks, which often have strict character limits for merchant identifiers. The asterisk is typically used as a separator, and depending on your bank, additional characters such as an order reference or location code may follow it. This standardised format is set at the payment processor level and is why the charge may look slightly different from what you expected to see.
Is the JUST EAT* Charge Legitimate or Fraud?
A JUST EAT* charge on your bank or credit card statement is almost always a legitimate transaction from Just Eat, one of the world's largest online food delivery platforms. The asterisk in "JUST EAT*" is a standard billing descriptor format used by Just Eat's payment processor. Here are the most common reasons you'd see this charge:
- A food delivery order placed through the Just Eat app or website
- A Just Eat Plus subscription (monthly membership for free delivery perks)
- A saved payment method used by a household member to order food
- A delayed charge that processed after your order was confirmed
How to Verify the JUST EAT* Charge
- 1
Log into your Just Eat account
Visit justeat.com or open the Just Eat app and navigate to 'Order History' to match the charge amount and date with a recent food order.
- 2
Search your email for Just Eat receipts
Search your inbox for emails from Just Eat (noreply@justeat.com or similar) â every completed order generates a confirmation email with the total charge amount.
- 3
Check with household members
Ask family members or housemates if they used a shared card to place a Just Eat order, as saved payment details are easy to reuse on the app.
- 4
Review your Just Eat Plus subscription
If you signed up for Just Eat Plus, check your subscription status in your account settings â monthly membership fees appear as JUST EAT* on your statement.
- 5
Contact your bank
If you still can't identify the JUST EAT* charge, call the number on the back of your card and ask for the full merchant details, including transaction ID and date.
How to Dispute a JUST EAT* Charge
- 1
Act within 60 days
Most banks require disputes to be filed within 60 days of the JUST EAT* charge appearing on your statement, so don't delay once you've identified an unrecognized transaction.
- 2
Contact Just Eat customer support first
Reach out to Just Eat via their in-app help chat or support page at justeat.com/help â they can often issue refunds for duplicate charges, incorrect orders, or unauthorized transactions faster than a bank dispute.
- 3
File a chargeback with your bank
If Just Eat is unable to resolve the issue, contact your bank or card issuer to initiate a formal chargeback, citing the JUST EAT* charge as unauthorized or unrecognized.
- 4
Request a new card if fraud is suspected
If you believe your card details were stolen and used on Just Eat without your knowledge, ask your bank to cancel the card and issue a replacement to prevent further unauthorized charges.
Tips for Managing Just Eat Charges
Enable push notifications in the Just Eat app so you're alerted the moment a JUST EAT* charge is processed.
Always save your Just Eat order confirmation emails â they make it easy to match any JUST EAT* charge on your statement.
Secure your Just Eat account with a strong, unique password and enable two-factor authentication to prevent unauthorized orders.
If you have Just Eat Plus, note your monthly billing date to anticipate the recurring JUST EAT* membership charge each cycle.
Remove saved card details from Just Eat when not in regular use to reduce the risk of accidental or unauthorized charges.
Use WhatIsThisCharge.net to identify related charges that may appear alongside JUST EAT* on your statement.
Frequently Asked Questions About the JUST EAT* Charge
âšī¸ Note
In most cases, a JUST EAT* charge is simply Just Eat processing payment for a recent food delivery order or a monthly Just Eat Plus membership â it's a routine, legitimate transaction that's easy to verify in your Just Eat order history.
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