Why You're Seeing "UBISOFT*" on Your Bank Statement
Why You're Seeing "UBISOFT*" on Your Bank Statement
A charge showing UBISOFT* on your bank statement comes from Ubisoft, one of the world's largest video game publishers. This charge typically reflects a game purchase, downloadable content (DLC), or a Ubisoft+ subscription made through the Ubisoft Store or the Ubisoft Connect platform. You may see this charge after buying a title like Assassin's Creed, Far Cry, or Rainbow Six, or if you've signed up for their monthly gaming subscription service. If you or someone with access to your payment method plays Ubisoft games, this charge is almost certainly legitimate.
The descriptor UBISOFT* appears on your bank statement because Ubisoft processes payments directly through their own billing system, using a shortened version of their company name followed by an asterisk. The asterisk is commonly used by digital merchants to indicate that additional detail, such as a product name or order number, may follow depending on your bank's display format. This means the charge may look slightly different across various banks or credit card statements, but it always originates from Ubisoft's payment processing system.
Is the UBISOFT* Charge Legitimate or Fraud?
The UBISOFT* charge appearing on your bank or credit card statement is almost always a legitimate transaction from Ubisoft, the global video game publisher behind franchises like Assassin's Creed, Far Cry, and Rainbow Six. Ubisoft uses the abbreviated billing descriptor UBISOFT* for all purchases made through its platform, Ubisoft Connect, or its subscription service Ubisoft+. Common reasons you may see this charge include:
- A new game purchase made on Ubisoft Connect or the Ubisoft Store
- An active or recently renewed Ubisoft+ subscription (monthly or annual)
- An in-game purchase such as virtual currency, season passes, or DLC content
- A free trial conversion to a paid Ubisoft+ membership that you may have forgotten about
How to Verify the UBISOFT* Charge
- 1
Log into your Ubisoft Connect account
Visit connect.ubisoft.com and navigate to your Order History under account settings to see all recent UBISOFT* transactions tied to your profile.
- 2
Search your email for Ubisoft receipts
Search your inbox for emails from 'noreply@ubisoft.com' or 'Ubisoft' â every purchase or subscription renewal generates an automated confirmation email with the exact charge amount.
- 3
Check household or family members
Ask family members or roommates whether they made a Ubisoft purchase using your payment method, as Ubisoft Connect accounts can be shared or linked to the same card.
- 4
Review your Ubisoft+ subscription status
Go to your Ubisoft account's subscription page to confirm whether Ubisoft+ is active and when your billing cycle renews â many UBISOFT* charges stem from forgotten subscriptions.
- 5
Contact your bank for transaction details
If you still can't place the UBISOFT* charge, call your bank and ask for the full merchant descriptor and transaction date to help narrow down which Ubisoft service was billed.
How to Dispute a UBISOFT* Charge
- 1
Act within 60 days of the charge
Most banks require you to dispute an unrecognized UBISOFT* charge within 60 days of your statement date, so don't delay once you spot an unfamiliar transaction.
- 2
Contact Ubisoft Support first
Reach out to Ubisoft's customer support at support.ubisoft.com before filing a chargeback â Ubisoft agents can often issue a refund directly for accidental purchases or billing errors, which is faster than a bank dispute.
- 3
File a chargeback with your bank
If Ubisoft Support is unable to resolve the issue, contact your bank or credit card issuer to formally dispute the UBISOFT* charge and provide any email receipts or account screenshots as evidence.
- 4
Request a new card number
If you suspect the UBISOFT* charge is the result of unauthorized card use or fraud, ask your bank to issue a new card number to prevent any further unauthorized Ubisoft or other charges.
Tips for Managing Ubisoft Charges
Enable purchase notifications on your card so you're alerted instantly when any UBISOFT* charge is processed.
Keep a record of all Ubisoft game and DLC purchases so you can quickly match any UBISOFT* charge on your statement.
Secure your Ubisoft account with two-factor authentication to prevent unauthorized purchases appearing as UBISOFT* charges.
Note your Ubisoft+ renewal date so a recurring UBISOFT* charge never catches you off guard on your billing cycle.
Remove saved payment methods from Ubisoft Connect when not actively gaming to reduce the risk of accidental charges.
Use WhatIsThisCharge.net to identify UBISOFT* and other related gaming charges you don't immediately recognize.
Frequently Asked Questions About the UBISOFT* Charge
âšī¸ Note
In most cases, a UBISOFT* charge is a legitimate transaction from Ubisoft â often a forgotten Ubisoft+ subscription renewal or a game purchase made on Ubisoft Connect. A quick check of your Ubisoft account's order history will typically confirm the charge within minutes.
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