ACTIVECAMPAIGN* Charge (What It Is + Is It Legit?)

When ActiveCampaign processes its monthly subscription billing, the payment is routed through Stripe, a common payment processor used by SaaS companies, which truncates and formats the merchant name by removing spaces and appending an asterisk to create the "ACTIVECAMPAIGN*" descriptor you see on your statement. The asterisk in the descriptor is a standard Stripe convention used to separate the merchant name from any additional billing identifier or subscription reference that may follow it. If you signed up for ActiveCampaign's email marketing platform and are being billed around $29.00 each month, this charge is almost certainly your active subscription and not an unauthorized transaction.

No, this is a legitimate charge from ActiveCampaign. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Frequently Asked Questions