Why does ACTIVECAMPAIGN* appear on my bank statement instead of 'ActiveCampaign'?

Banks and card networks truncate or format merchant names differently. ACTIVECAMPAIGN* is simply how ActiveCampaign's billing descriptor appears on statements, and the asterisk often precedes a plan name or identifier.

Why does the ACTIVECAMPAIGN* charge amount look different from my expected plan price?

ActiveCampaign charges vary based on your contact list size, plan tier, or currency conversion fees. If you recently added contacts or upgraded your plan, the ACTIVECAMPAIGN* charge will reflect the new pricing.

Can I get a refund for an ACTIVECAMPAIGN* charge?

ActiveCampaign's refund policy generally does not offer refunds for subscription periods already used, but you can contact their billing support at activecampaign.com to request an exception for accidental renewals or unauthorized charges.

How do I cancel my ActiveCampaign subscription to stop future charges?

Log into your ActiveCampaign account, go to Settings > Billing, and select the option to cancel your subscription. Cancel before your next billing date to avoid another ACTIVECAMPAIGN* charge on your statement.

How do I stop future ACTIVECAMPAIGN* charges if I no longer use the service?

Cancel your ActiveCampaign subscription through your account settings and confirm the cancellation via email. You can also remove your saved payment method from ActiveCampaign's billing page to ensure no further ACTIVECAMPAIGN* charges occur.

Home›Browse Charges›SaaS›ACTIVECAMPAIGN*

ACTIVECAMPAIGN* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "ACTIVECAMPAIGN*" charge is from ActiveCampaign. ActiveCampaign email marketing subscription.

🌍 US🕐 8 min read📅 Updated May 22, 2026

ActiveCampaign

ActiveCampaign email marketing subscription.

ACTIVECAMPAIGN*

Why this shows on your statement

When ActiveCampaign processes subscription billing for its email marketing platform, the charge is routed through an automated payment system that truncates and formats the merchant name with an asterisk separator, producing the descriptor ACTIVECAMPAIGN* on your bank statement. The asterisk in the descriptor is a standard convention used by payment processors to separate the merchant name from additional billing details, such as a subscription tier or transaction ID, which may or may not appear after the asterisk depending on your bank's display format. If you see a $29.00 monthly charge with this descriptor, it is almost certainly your ActiveCampaign Lite plan subscription renewing automatically.

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What should you do?

Verify Your ActiveCampaign Account

Log in to your ActiveCampaign account at activecampaign.com and confirm that your account is active and that the charge amount on your bank statement matches your current subscription plan tier.

Review Your Billing History

Navigate to activecampaign.com/account/billing to view your full billing history and invoices. Cross-reference the ACTIVECAMPAIGN* charge date and amount with the invoices listed to confirm it is an expected payment.

Check Which Plan You Are On

While on the billing page at activecampaign.com/account/billing, review which ActiveCampaign plan you are subscribed to, such as Lite, Plus, or Professional, to ensure the charge reflects the correct pricing for your chosen tier.

Cancel or Downgrade If Needed

If you no longer need the service or want to avoid future ACTIVECAMPAIGN* charges, visit activecampaign.com/account/billing to cancel your subscription or downgrade to a lower plan before your next billing cycle renews.

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How to cancel ActiveCampaign

ActiveCampaign bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at ActiveCampaign

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Should you be worried?

No, this is a legitimate charge from ActiveCampaign. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "ACTIVECAMPAIGN*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the ACTIVECAMPAIGN* Charge Legitimate or Fraud?

If you see ACTIVECAMPAIGN* on your bank or credit card statement, it is most likely a legitimate charge from ActiveCampaign, a popular email marketing and marketing automation platform used by businesses of all sizes. This charge typically appears when you have an active subscription to one of ActiveCampaign's plans, which include email marketing, CRM, and sales automation tools. Here are the most common reasons you might see this charge:

You signed up for an ActiveCampaign subscription plan (Lite, Plus, Professional, or Enterprise)
Your free trial period with ActiveCampaign ended and your account automatically converted to a paid plan
You recently upgraded your ActiveCampaign plan or added additional contacts to your account
A team member or business partner signed up for ActiveCampaign using your payment information

If you do not recognize the ACTIVECAMPAIGN* charge, it is important to verify it carefully, as unauthorized charges should be disputed promptly with your bank or card issuer.

How to Verify the ACTIVECAMPAIGN* Charge

1
Log into your ActiveCampaign account
Visit activecampaign.com and sign in to check your subscription status and billing history. Navigate to Settings > Billing to see recent invoices that correspond to the ACTIVECAMPAIGN* charge on your statement.
2
Search your email for ActiveCampaign receipts
Search your inbox for emails from billing@activecampaign.com or noreply@activecampaign.com. ActiveCampaign sends payment confirmation emails each billing cycle that will match the ACTIVECAMPAIGN* charge amount.
3
Check if a household or team member signed up
Ask colleagues, business partners, or family members if they created an ActiveCampaign account using your shared payment method. This is a common reason for an unexpected ACTIVECAMPAIGN* charge appearing on a statement.
4
Review your active subscriptions and free trials
Check if you signed up for a free ActiveCampaign trial recently. ActiveCampaign offers 14-day free trials that automatically convert to paid subscriptions, which would generate the ACTIVECAMPAIGN* charge on your card.
5
Contact your bank for transaction details
Call the number on the back of your card and ask for more details about the ACTIVECAMPAIGN* transaction, including the exact date and merchant ID. This information can help you confirm whether the charge is legitimate or fraudulent.

How to Dispute an ACTIVECAMPAIGN* Charge

1
Act within 60 days of the charge
Most banks and card issuers require disputes to be filed within 60 days of the ACTIVECAMPAIGN* charge appearing on your statement. Acting quickly improves your chances of a successful chargeback and full refund.
2
Contact ActiveCampaign support first
Reach out to ActiveCampaign directly at activecampaign.com/contact or via their in-app chat before disputing with your bank. ActiveCampaign's billing team can clarify the charge and may issue a refund, which is faster than a bank dispute.
3
File a chargeback with your bank
If ActiveCampaign is unresponsive or refuses a refund for an unauthorized ACTIVECAMPAIGN* charge, call your bank or card issuer to file a formal chargeback. Provide the transaction date, amount, and any communication records with ActiveCampaign.
4
Request a new card number
If you believe the ACTIVECAMPAIGN* charge is the result of fraud or unauthorized use of your card details, ask your bank to issue a replacement card with a new number to prevent any further unauthorized charges.