What exactly is the ASANA* charge on my bank statement?

The ASANA* charge is a subscription payment processed by Asana, the project management platform. It corresponds to a paid Asana plan — Premium, Business, or Enterprise — billed to your credit or debit card on a monthly or annual cycle.

Why does the charge say ASANA* instead of just Asana?

The asterisk in ASANA* is a standard merchant descriptor formatting used by payment processors. Asana uses this format to identify their billing transactions, and it may sometimes be followed by additional characters like a plan name or account ID depending on your bank's display.

Can I get a refund for an ASANA* charge?

Asana does offer refunds in certain situations, particularly for accidental renewals or duplicate charges. Contact Asana support at asana.com/support as soon as possible after the ASANA* charge appears and explain your situation to request a refund review.

How do I cancel my Asana subscription to stop ASANA* charges?

Log into your Asana account, go to Settings, then click on 'Billing.' From there, select 'Cancel Plan.' Once canceled, your ASANA* charges will stop at the end of your current billing period. Confirm the cancellation via the email Asana sends.

How do I make sure I never get an unexpected ASANA* charge again?

Downgrade to Asana's free Basic plan if you no longer need premium features, and remove your saved payment method from the Asana billing settings. You can also set a calendar reminder before your renewal date to review your Asana plan each year.

Home›Browse Charges›SaaS›ASANA*

ASANA* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "ASANA*" charge is from Asana. Asana project management subscription.

🌍 US🕐 8 min read📅 Updated May 22, 2026

Asana

Asana project management subscription.

ASANA*

Why this shows on your statement

When Asana processes subscription payments through its billing system, the charge descriptor is truncated and formatted as "ASANA*" because payment processors like Stripe commonly append an asterisk to indicate a recurring software subscription rather than a one-time purchase. The asterisk acts as a shorthand signal used by card networks to distinguish ongoing SaaS billing from standard retail transactions, which is why you'll see "ASANA*" rather than the full company name on your bank or credit card statement. If you're being billed around $10.99 per month and recognize signing up for Asana's project management platform, this charge is legitimate and reflects your active subscription.

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What should you do?

Identify Your Asana Plan

Log in to your Asana account and visit app.asana.com/account/billing to review which subscription plan you are currently on. The ASANA* charge on your bank statement corresponds to your active Asana project management subscription, so confirming the plan tier will help you verify the exact billing amount.

Match the Charge Amount

At app.asana.com/account/billing, check your billing history and compare the invoiced amount against the ASANA* charge on your bank statement. Asana offers multiple tiers including Premium, Business, and Enterprise, so make sure the charge aligns with the plan you selected.

Check Who Authorized the Subscription

If you share a workspace with a team, the ASANA* charge may have been initiated by a team admin or billing owner in your organization. Reach out to your Asana workspace admin or check the billing contacts listed at app.asana.com/account/billing to confirm who authorized the subscription.

Cancel or Downgrade If Needed

If you no longer need the Asana subscription or want to stop future ASANA* charges, go directly to app.asana.com/account/billing to cancel or downgrade your plan. You can also visit asana.com for more information about plan options before making a final decision.

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How to cancel Asana

Asana bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Asana

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Should you be worried?

No, this is a legitimate charge from Asana. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "ASANA*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the ASANA* Charge Legitimate or Fraud?

If you see ASANA* on your bank or credit card statement, this charge most likely comes from Asana, the popular project management and team collaboration platform used by millions of businesses worldwide. Asana offers paid subscription plans — including Premium, Business, and Enterprise — that are billed monthly or annually, which is typically the source of this charge.

The ASANA* descriptor appears on statements when Asana processes a subscription payment. Common reasons you might see this charge include:

You or your organization signed up for an Asana Premium or Business plan
Your free Asana trial period ended and automatically converted to a paid subscription
An admin at your company added you to a paid Asana workspace billed to your card
An annual Asana subscription renewed automatically without a prior reminder

While most ASANA* charges are legitimate, if you do not recall signing up for Asana or authorizing a renewal, you should verify the charge promptly, as unauthorized charges do occasionally occur through phishing or account compromise.

How to Verify the ASANA* Charge

1
Log into your Asana account
Visit asana.com and sign in. Navigate to your account settings and check the 'Billing' section to see active plans and recent payment history matching the ASANA* charge on your statement.
2
Search your email for Asana receipts
Search your inbox for emails from billing@asana.com or no-reply@asana.com. Asana sends payment confirmation emails that will match the ASANA* charge amount and date.
3
Check if a household or team member signed up
Ask colleagues or family members if they created an Asana workspace using your shared payment method. Workspace admins in Asana can add billing cards on behalf of a team.
4
Review your active subscriptions
Check your device's app subscription settings (Apple ID or Google Play) and any password managers for saved Asana logins, as a subscription may have been set up and forgotten.
5
Contact your bank for more details
Ask your bank for the full merchant descriptor and transaction ID associated with the ASANA* charge. This can help pinpoint the exact Asana account or plan that triggered the payment.

How to Dispute an ASANA* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the ASANA* charge appearing on your statement. Acting quickly improves your chances of a full refund or successful chargeback.
2
Contact Asana support first
Reach out to Asana's support team at asana.com/support. Asana offers refunds in certain cases, and resolving the issue directly with them is faster than a bank dispute and avoids a chargeback process.
3
File a chargeback with your bank
If Asana does not resolve the issue, contact your bank or credit card issuer to dispute the ASANA* charge. Provide your email receipts, account screenshots, and the date of the transaction as evidence.
4
Request a new card number
If the ASANA* charge appears to be fraudulent and you did not authorize it, ask your bank to issue a new card number to prevent future unauthorized charges from Asana or other merchants.