How do I get a refund from Auctane (formerly Stamps.com / ShipStation parent)?

Contact Auctane (formerly Stamps.com / ShipStation parent) support directly to request a refund.

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AUCTANE, INC. ST EL SEGUNDO Charge (What It Is + Is It Legit?)

Q: Why does "AUCTANE, INC. ST EL SEGUNDO" appear on my bank statement?

This charge appears because you have an active subscription or made a purchase with Auctane (formerly Stamps.com / ShipStation parent).

Q: Is the "AUCTANE, INC. ST EL SEGUNDO" charge legitimate?

Yes, this is a legitimate charge from Auctane (formerly Stamps.com / ShipStation parent).

Q: How do I cancel Auctane (formerly Stamps.com / ShipStation parent)?

You can cancel at ship.stamps.com/account or go.shipstation.com/settings/subscription.

✓ Legitimate

The "AUCTANE, INC. ST EL SEGUNDO" charge is from Auctane (formerly Stamps.com / ShipStation parent). Auctane is the parent company of shipping and logistics software brands including Stamps.com, ShipStation, ShipBob, and others, based in El Segundo, CA.

🌍 US🕐 1 min read📅 Updated September 9, 2026

Auctane (formerly Stamps.com / ShipStation parent)

Auctane is the parent company of shipping and logistics software brands including Stamps.com, ShipStation, ShipBob, and others, based in El Segundo, CA.

AUCTANE, INC. ST EL SEGUNDO

Why this shows on your statement

AUCTANE, INC. ST EL SEGUNDO appears on your bank statement because you have an active subscription or made a purchase with Auctane (formerly Stamps.com / ShipStation parent). The charge descriptor is how Auctane (formerly Stamps.com / ShipStation parent) identifies itself to your bank. It may appear slightly different depending on your bank and country.

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What should you do?

Check your account

Log into your Auctane (formerly Stamps.com / ShipStation parent) account to verify the charge.

Check family members

Make sure the charge is not from a family member or shared account holder.

Cancel if needed

If you want to cancel, visit ship.stamps.com/account or go.shipstation.com/settings/subscription to manage your subscription.

Dispute if unauthorized

Still do not recognize it? Contact your bank to dispute the charge.

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How to cancel Auctane (formerly Stamps.com / ShipStation parent)

Auctane (formerly Stamps.com / ShipStation parent) bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Auctane (formerly Stamps.com / ShipStation parent)

💡 Tip — call before disputing

Try calling Auctane (formerly Stamps.com / ShipStation parent) at 1-888-434-0055 first. Most refund requests get resolved in one call, and bank disputes take 10+ days.

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Should you be worried?

No, this is a legitimate charge from Auctane (formerly Stamps.com / ShipStation parent). However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.