Why does BASECAMP* appear on my bank statement?

The BASECAMP* descriptor appears when Basecamp processes a subscription payment. It indicates an active or recently renewed Basecamp plan tied to your payment method.

Why does the charge say BASECAMP* instead of just Basecamp?

The asterisk in BASECAMP* is a common billing shorthand used by payment processors to denote a subscription or recurring charge from Basecamp's payment system.

Can I get a refund for a BASECAMP* charge?

Basecamp evaluates refund requests on a case-by-case basis. Contact their support team promptly at basecamp.com/support — refunds are more likely granted for accidental renewals or billing errors.

How do I cancel my Basecamp subscription to stop BASECAMP* charges?

Log into your Basecamp account, go to Account & Billing, and select Cancel Subscription. Cancel before your next billing date to avoid another BASECAMP* charge.

How do I stop future BASECAMP* charges from appearing?

Cancel your Basecamp subscription through the account settings and confirm you receive a cancellation confirmation email. If charges continue, contact Basecamp support or dispute through your bank immediately.

Home›Browse Charges›SaaS›BASECAMP*

BASECAMP* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "BASECAMP*" charge is from Basecamp. Basecamp project management subscription.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Basecamp

Basecamp project management subscription.

BASECAMP*

Why this shows on your statement

Basecamp uses the truncated descriptor "BASECAMP*" on bank statements because their billing system appends an asterisk to distinguish the charge as a recurring subscription processed through a third-party payment platform, a common formatting convention used by providers like Stripe to flag ongoing monthly charges. The asterisk acts as a separator that payment networks use to differentiate Basecamp's $99.00 monthly project management subscription from one-time purchases, helping card issuers categorize the transaction type. If you see "BASECAMP*" on your statement, it is almost certainly your active Basecamp subscription renewing, and you can verify the charge by logging into your Basecamp account and checking the billing section.

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What should you do?

Confirm Your Basecamp Account

Log in to your Basecamp account at basecamp.com and check whether you have an active subscription. The BASECAMP* charge is tied to a paid Basecamp plan, so verify that the amount on your bank statement matches the plan you signed up for.

Review Your Billing Details

Visit basecamp.com/account/billing to see your full billing history and current plan details. This page will show you the exact charge amount, billing cycle, and the date the BASECAMP* charge was processed.

Check for Multiple Accounts

If the BASECAMP* charge looks unfamiliar, consider whether a team member or colleague may have set up a separate Basecamp account using your payment information. Reach out to your team to confirm who authorized the subscription before assuming it is fraudulent.

Cancel If No Longer Needed

If you no longer use Basecamp and want to stop future BASECAMP* charges, go to basecamp.com/account/billing and follow the cancellation steps to end your subscription. Make sure to cancel before your next billing date to avoid being charged again.

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How to cancel Basecamp

Basecamp bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Basecamp

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Should you be worried?

No, this is a legitimate charge from Basecamp. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "BASECAMP*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the BASECAMP* Charge Legitimate or Fraud?

If you've spotted a BASECAMP* charge on your bank or credit card statement, it most likely comes from Basecamp, the popular project management and team collaboration software. Basecamp charges appear as BASECAMP* on statements when a subscription is active for their flat-rate business plan. Before assuming fraud, consider the following common reasons this charge appears:

You or your business signed up for a Basecamp subscription (currently $299/month flat rate for unlimited users)
A free trial on your Basecamp account converted to a paid plan without a reminder
A team member or colleague used your card to set up or renew a Basecamp account
You previously canceled but a billing cycle had already been initiated before the cancellation processed

If none of these scenarios apply, the charge may be unauthorized and you should take steps to verify and dispute it promptly.

How to Verify the BASECAMP* Charge

1
Log into your Basecamp account
Visit basecamp.com and sign in. Navigate to Account & Billing settings to review your current plan and payment history to confirm the BASECAMP* charge.
2
Search your email for Basecamp receipts
Search your inbox for emails from Basecamp (noreply@basecamp.com or billing@basecamp.com) that match the date and amount of the BASECAMP* charge on your statement.
3
Check with household or team members
Ask colleagues or family members if they signed up for a Basecamp account using your payment method, as BASECAMP* charges can appear from accounts you didn't personally create.
4
Review your active subscriptions
Check any subscription tracking apps or your card's subscription manager to see if a Basecamp plan is listed as an active recurring charge tied to your account.
5
Contact your bank
If you still can't identify the BASECAMP* charge, call the number on the back of your card. Your bank can provide the exact merchant ID and transaction details to help confirm its origin.

How to Dispute a BASECAMP* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the charge appearing. Don't delay if you believe the BASECAMP* charge is unauthorized or erroneous.
2
Contact Basecamp support first
Reach out to Basecamp directly at basecamp.com/support or email support@basecamp.com. Explain the issue — Basecamp may issue a refund faster than a formal bank dispute.
3
File a chargeback with your bank
If Basecamp does not resolve the issue, contact your bank or card issuer to file a formal chargeback for the BASECAMP* charge, providing all correspondence with Basecamp as evidence.
4
Request a new card number
If the BASECAMP* charge appears fraudulent and you didn't authorize it, ask your bank to issue a new card number to prevent any further unauthorized charges from appearing.