Why does BIGBASKET* appear on my bank statement instead of 'BigBasket'?

The BIGBASKET* descriptor is the merchant billing name that BigBasket uses when processing payments. The asterisk is commonly added by payment processors and is completely normal for BigBasket transactions.

Why does the BIGBASKET* charge amount look slightly different from my order total?

BigBasket may adjust the final charge to reflect last-minute item substitutions, weight-based produce pricing, or applied coupon discounts. Always compare with your final invoice email from BigBasket for accuracy.

Can I get a refund for a BIGBASKET* charge?

Yes. BigBasket offers refunds for missing items, damaged goods, or canceled orders. Contact BigBasket support through the app and refunds are typically processed back to your original payment method within 7–10 business days.

How do I cancel my BigBasket BB Star membership to stop recurring charges?

Log into your BigBasket account, go to 'BB Star' under your profile, and select 'Cancel Membership.' Cancel at least 24 hours before the next renewal date to avoid being charged again by BigBasket.

How do I stop future BIGBASKET* charges if I no longer want to use the service?

Remove your saved payment method from your BigBasket account under 'My Wallet & Payments,' cancel any active subscriptions, and contact BigBasket support to deactivate your account entirely.

Home›Browse Charges›Food›BIGBASKET*

BIGBASKET* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "BIGBASKET*" charge is from BigBasket. BigBasket grocery delivery India.

🌍 IN🕐 7 min read📅 Updated May 22, 2026

BigBasket

BigBasket grocery delivery India.

BIGBASKET*

Why this shows on your statement

When BigBasket processes grocery delivery payments in India, the billing system truncates the company name and appends an asterisk to create the shortened descriptor "BIGBASKET*" that appears on your bank statement. This format is common among Indian e-commerce platforms using payment gateways like Razorpay or PayU, which apply a standardized descriptor structure that combines a condensed merchant name with a wildcard symbol to accommodate transaction reference data in the remaining characters. If you recently placed a grocery order through the BigBasket app or website and notice a charge of around ₹800, this descriptor is the expected confirmation of that purchase.

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What should you do?

Confirm your BigBasket order history

Log into your account at bigbasket.com and navigate to your order history to match the BIGBASKET* charge on your bank statement with a specific grocery delivery order, including the date and amount.

Check for active BigBasket subscriptions

Visit bigbasket.com/account to review any active subscriptions or BBStar membership plans that may be generating recurring BIGBASKET* charges on your statement each month.

Verify the delivery address and timing

In your BigBasket account at bigbasket.com, confirm that the order linked to the BIGBASKET* charge was delivered to your registered address and that the billing date aligns with when you placed the grocery order.

Manage or cancel future BigBasket charges

If you no longer wish to receive recurring charges, go to bigbasket.com/account to cancel any active BigBasket subscription plans or auto-replenish orders to prevent future BIGBASKET* entries on your bank statement.

ℹ️ International processing

This charge is processed in IN. You may see a foreign transaction fee from your bank (typically 1-3%).

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Should you be worried?

No, this is a legitimate charge from BigBasket. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "BIGBASKET*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the BIGBASKET* Charge Legitimate or Fraud?

If you see BIGBASKET* on your bank or credit card statement, it is most likely a legitimate charge from BigBasket, India's largest online grocery delivery platform. This charge appears when you purchase groceries, household essentials, or subscribe to their BB Star membership through the BigBasket app or website.

Common reasons you may see the BIGBASKET* charge include:

A completed grocery order placed on the BigBasket app or bigbasket.com
A recurring BB Star subscription fee for priority delivery and discounts
A scheduled or auto-refill order set up in your BigBasket account
A purchase made by a family member sharing your payment method on BigBasket

However, if you do not recognize the BIGBASKET* charge and have never used BigBasket, it could indicate unauthorized use of your card. In that case, you should verify and potentially dispute the charge promptly.

How to Verify the BIGBASKET* Charge

1
Log into your BigBasket account
Visit bigbasket.com or open the BigBasket app and navigate to 'My Orders' to check if the charge date matches a recent grocery order or delivery.
2
Search your email for BigBasket receipts
Search your inbox for emails from BigBasket or noreply@bigbasket.com. Order confirmation and invoice emails will show the exact amount matching your BIGBASKET* charge.
3
Check if you have a BB Star membership
BigBasket's BB Star subscription renews automatically. Log in and go to 'My Subscriptions' to see if a membership fee matches the BIGBASKET* charge on your statement.
4
Ask household members
Check with family members or anyone who may have access to your payment method, as they may have placed a BigBasket grocery order using your card without informing you.
5
Contact BigBasket customer support
Reach out to BigBasket via their in-app chat or call their helpline at 1800-102-4030 and provide the charge date and amount to have them trace the transaction.

How to Dispute a BIGBASKET* Charge

1
Act quickly within 60 days
Most banks require disputes to be filed within 60 days of the BIGBASKET* charge appearing on your statement. Do not wait too long, or you may lose dispute rights.
2
Contact BigBasket first
Before escalating, reach out to BigBasket support at 1800-102-4030 or through the app's help section. BigBasket can often resolve billing errors or unauthorized charges faster than a bank dispute.
3
File a chargeback with your bank
If BigBasket cannot resolve the issue, contact your bank or card issuer to initiate a chargeback for the BIGBASKET* charge. Provide any emails or order details as evidence.
4
Request a new card number
If the BIGBASKET* charge appears to be fraudulent and you never used BigBasket, ask your bank to cancel your current card and issue a new one to prevent further unauthorized charges.