Why is there a small DOORDASH charge I don't recognize?

DoorDash sometimes places a small temporary authorization hold (as low as $1) on your card to verify your payment method. This DOORDASH hold typically disappears within 3–5 business days.

Why does the charge look different from DOORDASH on my statement?

DoorDash charges may appear as 'DOORDASH', 'DOORDASH*ORDER', or 'DOORDASH DASHPASS' depending on the transaction type. All of these originate from DoorDash's payment processor.

Can I get a refund for a DOORDASH charge?

Yes. If your DoorDash order had issues or was unauthorized, contact DoorDash support at help.doordash.com. DoorDash offers refunds or credits for missing items, incorrect orders, and fraudulent transactions.

How do I cancel my DoorDash DashPass subscription to stop recurring charges?

Open the DoorDash app, go to Account > DashPass > Manage Membership > Cancel Membership. Cancel before your renewal date to avoid the next DOORDASH subscription charge on your statement.

How do I stop future unauthorized DOORDASH charges?

Remove your saved payment methods from your DoorDash account under Account > Payment Methods, change your DoorDash password immediately, and contact your bank to block further unauthorized DOORDASH transactions.

Home›Browse Charges›Food›DOORDASH*

DOORDASH* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "DOORDASH*" charge is from DoorDash. DoorDash food delivery order.

🌍 US🕐 6 min read📅 Updated May 22, 2026

DoorDash

DoorDash food delivery order.

DOORDASH*

What is this charge?

When DoorDash processes payments for food delivery orders, their billing system uses the abbreviated descriptor format "DOORDASH*" because bank and credit card networks impose strict character limits on merchant descriptors, typically capping them at around 20-25 characters. The asterisk you see after DOORDASH is a standard delimiter used by payment processors like Stripe, which DoorDash relies on to handle transactions, and it typically separates the merchant name from additional order or location details that may follow. If you placed a food delivery order recently and are seeing this on your statement, the charge is legitimate and reflects a one-time payment to DoorDash for that order.

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How to handle this charge

Check Your DoorDash Order History

Log into your account at doordash.com and navigate to your order history to match the DOORDASH* charge amount with a recent food delivery order. The charge should correspond to a specific restaurant order including any delivery fees and tips.

Verify the Charge Amount

Compare the exact dollar amount of the DOORDASH* charge on your bank statement against your DoorDash order receipt, keeping in mind that DoorDash charges may include the food subtotal, delivery fee, service fee, and any tip you added at checkout.

Review Your DoorDash Subscription

If the DOORDASH* charge does not match a specific order, visit doordash.com/account to check whether you have an active DashPass subscription, which bills monthly and could be the source of a recurring charge you may have forgotten about.

Manage or Cancel Your DoorDash Activity

If you no longer want to use DoorDash or wish to stop future charges, visit doordash.com/account to cancel your DashPass membership or update your payment preferences to prevent unexpected DOORDASH* charges from appearing on your bank statement going forward.

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Quick fraud check

No, this is a legitimate charge from DoorDash. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

How to Verify the DOORDASH Charge

1
Log into your DoorDash account
Visit doordash.com or open the DoorDash app and navigate to your Order History. Check if any recent orders match the date and amount of the DOORDASH charge on your statement.
2
Search your email for DoorDash receipts
Search your inbox for emails from DoorDash (no-reply@doordash.com). Every completed DoorDash order generates a receipt email with an itemized breakdown matching the charge.
3
Check your DashPass subscription status
In the DoorDash app, go to Account > DashPass to see if you have an active subscription. A recurring DOORDASH charge of $9.99 is typically a DashPass monthly billing.
4
Check with household members
Ask family members or roommates if they used your payment method on DoorDash. Your card may be saved in someone else's DoorDash account as a default payment method.
5
Contact your bank for more details
Call the number on the back of your card and ask for the full merchant descriptor and transaction details for the DOORDASH charge to confirm whether it is legitimate or suspicious.

How to Dispute a DOORDASH Charge

1
Act within 60 days
Most banks require you to dispute unauthorized charges within 60 days of the statement date. Do not wait — contact DoorDash or your bank as soon as you identify a suspicious DOORDASH charge.
2
Contact DoorDash support first
Visit help.doordash.com or use the in-app chat to report the unauthorized charge. DoorDash support can verify whether the transaction was linked to your account and may issue a refund directly.
3
File a chargeback with your bank
If DoorDash does not resolve the issue, contact your bank or credit card issuer and formally dispute the DOORDASH charge as unauthorized. Provide any communication with DoorDash as supporting evidence.
4
Request a new card number
If you believe your card details were stolen and used fraudulently on DoorDash, ask your bank to cancel the compromised card and issue a new one to prevent future unauthorized DOORDASH charges.