Why does GRUBHUB* appear on my bank statement instead of just 'Grubhub'?

The GRUBHUB* descriptor is the shortened merchant code that Grubhub's payment processor sends to banks. The asterisk is a standard separator, and the full name may be truncated depending on your bank's display format.

Why does the GRUBHUB* charge amount look slightly different from my order total?

Grubhub sometimes charges the base order amount first and then separately charges tips or fees. You may see multiple GRUBHUB* line items that together equal your full order total including delivery fees and tip.

Can I get a refund for a GRUBHUB* charge?

Yes. Contact Grubhub support via live chat or by calling 1-877-585-7878. Grubhub's refund policy generally covers missing items, incorrect orders, or duplicate charges, and refunds are typically processed within 3–5 business days.

How do I cancel my Grubhub+ subscription to stop recurring GRUBHUB* charges?

Log into your Grubhub account, go to 'Account' > 'Grubhub+', and select 'Cancel Membership.' Cancel at least one day before your renewal date to avoid being billed for another month.

How do I stop future unauthorized GRUBHUB* charges?

Remove your saved payment method from your Grubhub account under 'Payment Methods,' cancel any active Grubhub+ subscription, and contact your bank to block further charges if you suspect your card was compromised.

Home›Browse Charges›Food›GRUBHUB*

GRUBHUB* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "GRUBHUB*" charge is from Grubhub. Grubhub food delivery order.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Grubhub

Grubhub food delivery order.

GRUBHUB*

Understanding this descriptor

When Grubhub processes a food delivery payment, their billing system automatically prepends an asterisk to create the descriptor "GRUBHUB*" as a standard truncation format used by their payment processing infrastructure to flag transactions originating from their platform. The asterisk acts as a separator that Grubhub's merchant account uses to distinguish the brand name from any additional order reference information that may follow, such as a restaurant name or partial order ID, depending on your bank's character display limit. This is a legitimate Grubhub charge and typically reflects a one-time payment for a food delivery order averaging around $28.00.

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Recommended actions

Check Your Grubhub Order History

Log in to your account at grubhub.com and navigate to your order history to match the GRUBHUB* charge amount with a recent food delivery order. The charge should correspond to a specific restaurant order including any delivery fees or tips.

Verify the Charge Amount

Cross-reference the exact dollar amount of the GRUBHUB* charge on your bank statement with your Grubhub order receipt, which should have been emailed to you. Keep in mind that Grubhub may charge delivery fees, service fees, and tips separately or as one combined total.

Review Your Grubhub Subscription

If the GRUBHUB* charge does not match a specific order, check whether you are enrolled in Grubhub+ by visiting grubhub.com/account to see if a recurring membership fee is being billed to your card, as this is a common source of unexpected charges.

Manage or Cancel Your Grubhub Account

If you no longer wish to be charged by Grubhub or want to remove your saved payment method, visit grubhub.com/account to update your billing details, cancel your Grubhub+ membership, or close your account entirely to prevent future GRUBHUB* charges.

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Is this charge fraudulent?

No, this is a legitimate charge from Grubhub. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the GRUBHUB* Charge Legitimate or Fraud?

A GRUBHUB* charge on your bank or credit card statement is almost always a legitimate transaction from Grubhub, the popular online food delivery platform. This descriptor appears when you order food through the Grubhub app or website, or when your Grubhub+ membership fee is billed. However, if you don't recognize the charge, it's worth investigating before assuming fraud.

You or a family member recently placed a food delivery order through the Grubhub app or Grubhub.com
Your monthly Grubhub+ subscription fee (typically $9.99/month) was automatically renewed
A promotional free trial of Grubhub+ converted into a paid subscription without a reminder
Someone with access to your saved payment method used your Grubhub account to place an order

How to Verify the GRUBHUB* Charge

1
Check your Grubhub order history
Log into your Grubhub account at grubhub.com or via the app, then navigate to 'Orders' to match the GRUBHUB* charge amount and date to a specific food delivery order.
2
Search your email for Grubhub receipts
Search your inbox for emails from Grubhub (noreply@grubhub.com). Every completed order and subscription charge generates a confirmation email with the exact amount billed.
3
Check if household members placed an order
Ask family members or roommates if they used your card or a shared Grubhub account to order food, as GRUBHUB* charges can stem from linked or shared payment methods.
4
Review your Grubhub+ subscription status
In your Grubhub account, go to 'Grubhub+' under account settings to confirm whether you have an active subscription that may be generating a recurring GRUBHUB* monthly charge.
5
Contact your bank for more details
If you still can't identify the GRUBHUB* charge, call the number on the back of your card. Your bank can provide the exact merchant ID and transaction timestamp to help pinpoint the source.

How to Dispute a GRUBHUB* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the GRUBHUB* charge appearing on your statement. Acting quickly preserves your right to a chargeback under federal law.
2
Contact Grubhub customer support first
Reach out to Grubhub directly via live chat at grubhub.com/help or call 1-877-585-7878. Grubhub can often issue a refund for accidental or unauthorized GRUBHUB* charges faster than a bank dispute.
3
File a chargeback with your bank
If Grubhub won't resolve the issue, contact your bank or card issuer to dispute the GRUBHUB* charge. Provide your order history screenshots and any communication with Grubhub as evidence.
4
Request a new card if fraud is suspected
If you believe your card details were stolen and used on Grubhub without your knowledge, ask your bank to cancel your card and issue a replacement to prevent further unauthorized GRUBHUB* charges.

Tips for Managing Grubhub Charges

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Enable push notifications in the Grubhub app so you get an instant alert every time a GRUBHUB* charge is processed on your card.

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Save your Grubhub email receipts in a dedicated folder to quickly cross-reference any GRUBHUB* charge that appears on your statement.

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Use a strong, unique password for your Grubhub account and enable two-factor authentication to prevent unauthorized orders and unexpected GRUBHUB* charges.

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Note your Grubhub+ renewal date and set a calendar reminder a few days before to avoid surprise recurring GRUBHUB* subscription charges each month.

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Set a transaction alert on your bank account for any GRUBHUB* charge above a threshold so potential fraud is flagged immediately.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside GRUBHUB* on your statement.

ℹ️ Note

In most cases, a GRUBHUB* charge is simply Grubhub billing you for a recent food delivery order or your monthly Grubhub+ membership — check your order history in the app to confirm within seconds.