What exactly is the BOX* charge on my bank statement?

The BOX* charge is a billing descriptor used by Box, Inc. when processing subscription payments for their cloud storage and content management plans. It appears when your BOX plan renews monthly or annually.

Why does the charge say BOX* instead of just BOX?

The asterisk in BOX* is a standard billing convention used by payment processors. Box, Inc. uses BOX* as their merchant descriptor so it may appear slightly different from the BOX brand name you recognize.

Can I get a refund for a BOX* charge?

BOX offers refunds on a case-by-case basis, particularly for accidental renewals. Contact BOX billing support at support.box.com promptly after the charge to request a refund.

How do I cancel my BOX subscription to stop future charges?

Log into box.com, go to Account Settings, then Billing, and select the option to cancel or downgrade your plan. Cancel before your renewal date to avoid the next BOX* charge.

How do I stop future BOX* charges after cancellation?

After canceling, remove your payment method from your BOX account under Billing settings. Also monitor your statements for 1–2 cycles to confirm no further BOX* charges appear.

Home›Browse Charges›Tech›BOX*

BOX* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "BOX*" charge is from Box. Box cloud storage subscription.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Box

Box cloud storage subscription.

BOX*

Understanding this descriptor

Box uses the truncated descriptor "BOX*" on bank statements because payment processors and card networks impose strict character limits on merchant descriptors, typically capping them at 22 characters or fewer, which means Box appends an asterisk as a separator to distinguish it from other potential "BOX" entries and to allow space for additional billing identifiers like a product tier or transaction ID. The asterisk in "BOX*" is a standard convention used by Stripe and similar payment gateways that Box relies on to process its monthly cloud storage subscription billing. If you see "BOX*" followed by additional text on your statement, it almost certainly reflects your recurring Box subscription charge rather than any unauthorized transaction.

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Recommended actions

Verify Your Box Subscription

Log in to your Box account at box.com and check your subscription details to confirm the BOX* charge matches your current plan type and billing cycle.

Review Your Box Billing History

Visit account.box.com/billing to view your full Box billing history and confirm the charge amount matches what you are expected to pay for your Box cloud storage plan.

Check for Box Plan Upgrades

While on the Box billing page at account.box.com/billing, verify that your plan has not been automatically upgraded or changed, which could explain an unexpected or higher BOX* charge on your statement.

Cancel or Adjust Your Box Plan if Needed

If you no longer need the Box cloud storage subscription or want to change your tier, go to account.box.com/billing to cancel or downgrade your plan and prevent future BOX* charges from appearing on your statement.

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How to cancel Box

Box bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Box

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Is this charge fraudulent?

No, this is a legitimate charge from Box. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "BOX*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the BOX* Charge Legitimate or Fraud?

If you've spotted a BOX* charge on your bank or credit card statement, it most likely originates from BOX (Box, Inc.), a cloud content management and file sharing platform used by individuals and businesses worldwide. This charge typically reflects a subscription fee for one of BOX's plans, such as Individual, Business, or Enterprise tiers.

Common reasons you may see a BOX* charge include:

An active BOX Individual or Business subscription renewing automatically
An upgrade to a higher-tier BOX plan initiated by you or an admin
A free trial on BOX that converted to a paid subscription
A team member or employee enrolling your organization in a BOX plan

While most BOX* charges are legitimate, unauthorized charges can occur if your payment details were compromised. Always verify by logging into your BOX account before assuming fraud.

How to Verify the BOX* Charge

1
Log into your BOX account
Visit box.com and sign in. Navigate to Account Settings and then Billing to review your active plan and recent payment history to confirm the BOX* charge.
2
Search your email for BOX receipts
Search your inbox for emails from 'no-reply@box.com' or 'billing@box.com'. BOX sends payment confirmation emails whenever a BOX* charge is processed.
3
Check household or work accounts
Ask family members or colleagues if they signed up for BOX using your shared payment method, as BOX business plans are often set up by team administrators.
4
Review your subscription plan details
In your BOX account under Billing, confirm the plan name, renewal date, and amount to match it against the BOX* charge appearing on your statement.
5
Contact your bank for transaction details
If you still can't identify the BOX* charge, ask your bank for the full merchant descriptor and transaction date to help narrow down the source.

How to Dispute a BOX* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the statement date. Don't delay if you believe the BOX* charge on your account is unauthorized or erroneous.
2
Contact BOX support first
Reach out to BOX directly at support.box.com or call their billing team. BOX may issue a refund for accidental renewals or duplicate BOX* charges faster than a bank dispute.
3
File a chargeback with your bank
If BOX does not resolve the issue, contact your bank or card issuer to dispute the BOX* charge. Provide your BOX account details, the charge amount, and any email correspondence.
4
Request a new card number
If the BOX* charge appears fraudulent and you did not authorize it, ask your bank to issue a new card to prevent any further unauthorized charges from appearing.