Why is there a CANVA charge on my bank statement?

The CANVA charge appears when you have an active Canva Pro or Canva Teams subscription, or when you purchase a premium template, element, or print product through Canva.

Why does the charge say CANVA instead of Canva Pty Ltd?

Banks often truncate or abbreviate merchant names. CANVA on your statement refers to Canva Pty Ltd, the Australian-based company behind the Canva design platform.

Can I get a refund for a CANVA charge?

Yes, Canva does offer refunds in many cases, especially for accidental renewals. Contact Canva support at canva.com/help within a reasonable timeframe to request a refund.

How do I cancel my Canva subscription to stop charges?

Log into Canva, go to Account Settings > Billing & Plans, and select Cancel Plan. Your CANVA charges will stop at the end of the current billing period.

How do I stop future CANVA charges from appearing?

Cancel your Canva Pro or Canva Teams subscription before the next renewal date, and remove your saved payment method from your Canva account settings to prevent any future billing.

Home›Browse Charges›SaaS›CANVA*

CANVA* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "CANVA*" charge is from Canva Pro. Canva Pro design subscription.

🌍 US🕐 6 min read📅 Updated May 22, 2026

Canva Pro

Canva Pro design subscription.

CANVA*

Understanding this descriptor

Canva uses a truncated billing descriptor format that combines their brand name with an asterisk separator, a common convention used by payment processors like Stripe to distinguish between a company's various subscription products and plans. When you sign up for Canva Pro, the billing system registers the charge under "CANVA*" rather than the full product name because card networks impose strict character limits on transaction descriptors, typically capping them at 22 characters or fewer. This means your $12.99 monthly Canva Pro subscription will consistently appear as "CANVA*" on your bank or credit card statement rather than spelling out the complete service name.

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Recommended actions

Confirm Your Canva Pro Subscription

Log in to your Canva account at canva.com and navigate to Settings to verify that you have an active Canva Pro subscription. The CANVA* charge on your bank statement is the standard billing descriptor used by Canva Pro for its paid design plan.

Review Your Billing Details

Visit canva.com/settings/billing to view your Canva Pro billing history, confirm the exact charge amount, and check your next renewal date. This will help you match the CANVA* transaction on your bank statement to a specific billing cycle.

Check for Multiple Canva Accounts

If the CANVA* charge seems unexpected, consider whether you or a family member may have signed up for Canva Pro under a different email address. Check all email inboxes for Canva Pro subscription confirmation or renewal emails that would explain the charge.

Cancel Canva Pro If No Longer Needed

If you no longer want to be billed for Canva Pro, go directly to canva.com/settings/billing and select the option to cancel your Canva Pro subscription. Cancelling before your next renewal date will prevent future CANVA* charges from appearing on your bank statement.

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How to cancel Canva Pro

Canva Pro bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Canva Pro

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Is this charge fraudulent?

No, this is a legitimate charge from Canva Pro. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

How to Verify the CANVA Charge

1
Log into your Canva account
Visit canva.com and sign in. Navigate to Account Settings > Billing & Plans to review your active Canva subscription and recent payment history.
2
Search your email for Canva receipts
Search your inbox for emails from billing@canva.com or no-reply@canva.com. Canva sends receipts for every charge, which will match the amount on your statement.
3
Check if a household member used Canva
Ask family members or roommates if they signed up for Canva Pro or Canva Teams using a shared payment method or device linked to your account.
4
Review your active subscriptions
Check your bank or PayPal for recurring CANVA charges. Canva Pro bills monthly at around $14.99 or annually at $119.99, so look for these amounts.
5
Contact your bank for transaction details
If you still cannot verify the CANVA charge, call your bank and ask for the full merchant details, including the merchant ID, to confirm it originated from Canva.

How to Dispute a CANVA Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized CANVA charge within 60 days of the statement date. Act quickly to preserve your right to a chargeback.
2
Contact Canva support first
Reach out to Canva directly at canva.com/help before filing a dispute. Canva's support team can issue refunds for accidental renewals or unauthorized charges faster than a bank chargeback.
3
File a chargeback with your bank
If Canva does not resolve the issue, contact your bank or credit card provider and formally dispute the CANVA charge. Provide any email receipts or communication with Canva as evidence.
4
Request a new card number
If you suspect the CANVA charge is fraudulent and not linked to your account, ask your bank to issue a new card number to prevent any future unauthorized charges from appearing.