Is the "CITIZENSERVE" charge legitimate?

Yes, this is a legitimate charge from CitizenServe.

How do I cancel CitizenServe?

You can cancel at citizenserve.com/contact.

How do I get a refund from CitizenServe?

Contact CitizenServe support directly to request a refund.

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CITIZENSERVE Charge (What It Is + Is It Legit?)

Q: Why does "CITIZENSERVE" appear on my bank statement?

This charge appears because you have an active subscription or made a purchase with CitizenServe.

✓ Legitimate

The "CITIZENSERVE" charge is from CitizenServe. CitizenServe is a government software platform providing online permitting, licensing, and code enforcement services for municipalities and citizens.

🌍 US🕐 1 min read📅 Updated September 1, 2026

CitizenServe

CitizenServe is a government software platform providing online permitting, licensing, and code enforcement services for municipalities and citizens.

CITIZENSERVE

Understanding this descriptor

CITIZENSERVE appears on your bank statement because you have an active subscription or made a purchase with CitizenServe. The charge descriptor is how CitizenServe identifies itself to your bank. It may appear slightly different depending on your bank and country.

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Recommended actions

Check your account

Log into your CitizenServe account to verify the charge.

Check family members

Make sure the charge is not from a family member or shared account holder.

Cancel if needed

If you want to cancel, visit citizenserve.com/contact to manage your subscription.

Dispute if unauthorized

Still do not recognize it? Contact your bank to dispute the charge.

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Is this charge fraudulent?

No, this is a legitimate charge from CitizenServe. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.