What is the DANA* charge on my bank statement?

The DANA* charge is a transaction descriptor used by DANA Indonesia, a popular digital wallet platform. It typically appears when you top up your wallet or pay a merchant through the DANA app.

Why does the charge say DANA* instead of DANA Indonesia?

Banks truncate merchant names on statements. DANA Indonesia's transactions appear as DANA* due to character limits in payment processing systems — both refer to the same company.

Can I get a refund for a DANA* charge?

Refund eligibility depends on the nature of the DANA* transaction. Contact DANA Indonesia's support team via the app for refund requests; unauthorized charges may also be disputed through your bank.

How do I cancel a service through DANA Indonesia?

Open the DANA Indonesia app, go to your linked services or subscriptions, and deactivate any recurring payments. You can also contact the merchant directly to cancel and stop future DANA* billing.

How do I stop future DANA* charges from appearing?

To stop future DANA* charges, remove your card from your DANA Indonesia account settings, cancel any active subscriptions, or contact your bank to block further charges from this merchant descriptor.

Home›Browse Charges›Finance›DANA*

DANA* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "DANA*" charge is from DANA Indonesia. DANA digital wallet Indonesia.

🌍 ID🕐 7 min read📅 Updated May 22, 2026

DANA Indonesia

DANA digital wallet Indonesia.

DANA*

What is this charge?

When DANA Indonesia processes transactions through international payment networks, the billing system truncates the full company name to fit within the character limitations imposed by card network descriptor fields, resulting in the shortened "DANA*" label appearing on your statement. The asterisk following "DANA" is a standard formatting convention used by payment processors to indicate that additional merchant information has been cut off due to these character constraints. If you have recently made a top-up, payment, or transfer using the DANA digital wallet in Indonesia, this descriptor is the likely source of the charge.

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How to handle this charge

Log into your DANA Indonesia account

Visit dana.id and sign in to your DANA digital wallet account. Navigate to your transaction history to find the specific charge that matches the DANA* entry on your bank statement, confirming the amount and date align.

Match the charge to a DANA transaction

Inside your DANA Indonesia wallet, check whether the DANA* charge corresponds to a top-up, payment, or transfer you recently made. DANA is commonly used for online shopping, bill payments, and peer-to-peer transfers in Indonesia, so review those categories first.

Manage or cancel your DANA subscription

If the DANA* charge is from a recurring service or linked subscription you no longer want, go to dana.id/account to review your active payment agreements and cancel any unwanted recurring charges directly from your account settings.

Contact DANA Indonesia support if unclear

If you verified your account at dana.id but still cannot identify what the DANA* charge is for, reach out to DANA Indonesia customer support through the help section on dana.id with your transaction date and amount so their team can clarify the specific charge.

ℹ️ International processing

This charge is processed in ID. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from DANA Indonesia. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the DANA* Charge Legitimate or Fraud?

The DANA* charge on your bank or credit card statement is most commonly a legitimate transaction processed by DANA Indonesia, one of Indonesia's leading digital wallet and fintech platforms. This charge appears when you add funds (top-up), make a purchase, or pay for a service through the DANA app. However, if you don't recognize the charge, it's worth investigating further using the steps below.

You or a family member topped up a DANA Indonesia digital wallet balance
A merchant payment was processed through the DANA Indonesia payment gateway
A linked subscription or recurring service was billed via your DANA account
An unauthorized party may have accessed your DANA Indonesia account if the charge is unexpected

How to Verify the DANA* Charge

1
Check your DANA Indonesia app
Log into your DANA Indonesia account via the app and review your transaction history. The charge amount and date should match the DANA* entry on your bank statement.
2
Search your email for receipts
Look for confirmation emails from DANA Indonesia (noreply@dana.id or similar). These receipts will detail exactly what the DANA* charge was for.
3
Check household members
Ask family members or anyone who may have access to your payment method whether they initiated a DANA Indonesia top-up or payment that could explain the DANA* charge.
4
Review linked subscriptions
Check if any recurring services or merchant subscriptions are linked to your DANA Indonesia wallet, as these can generate automatic DANA* charges each billing cycle.
5
Contact your bank
If you still can't identify the DANA* charge, call your bank and ask for the full merchant descriptor details — this can help confirm whether the charge originates from DANA Indonesia.

How to Dispute a DANA* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized DANA* charge within 60 days of your statement date. Acting quickly improves your chances of a successful resolution.
2
Contact DANA Indonesia first
Reach out to DANA Indonesia customer support via the app's Help Center or at dana.id/contact before filing a bank dispute — many DANA* billing issues can be resolved directly and faster this way.
3
File a chargeback with your bank
If DANA Indonesia cannot resolve the issue, contact your bank or card issuer to formally dispute the DANA* charge and initiate a chargeback process for unauthorized or incorrect transactions.
4
Request a new card
If you suspect your card details were compromised and used to fund a DANA Indonesia account fraudulently, ask your bank to cancel your current card and issue a replacement to prevent further DANA* charges.

Tips for Managing DANA Indonesia Charges

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Enable push notifications in the DANA Indonesia app so you're alerted instantly whenever a DANA* charge is processed.

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Regularly review your DANA Indonesia transaction history monthly to catch any unexpected DANA* charges early.

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Secure your DANA Indonesia account with a strong PIN and enable biometric login to prevent unauthorized DANA* charges.

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Note recurring DANA* billing dates so you can anticipate charges and avoid confusing them with fraudulent activity.

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Link only one trusted payment method to your DANA Indonesia wallet to minimize exposure if your card details are compromised.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside DANA* on your statement.

ℹ️ Note

Most DANA* charges are completely legitimate transactions from DANA Indonesia, Indonesia's trusted digital wallet — often a simple top-up or merchant payment you may have forgotten about. A quick check of your DANA Indonesia app transaction history is usually all it takes to confirm the charge.