What exactly is the GOJEK* charge on my bank statement?

The GOJEK* charge is a payment processed by Gojek Indonesia for one of its services, such as GoRide, GoCar, GoFood, or a GojekPlus subscription. The asterisk and prefix are standard identifiers used in Gojek Indonesia's billing system.

Why does the charge say GOJEK* instead of 'Gojek Indonesia'?

Banks and card networks display shortened merchant descriptors, which is why Gojek Indonesia appears as GOJEK* followed by additional characters. This is a normal truncation and does not indicate fraud.

Can I get a refund for a GOJEK* charge?

Yes, Gojek Indonesia offers refunds for canceled orders or disputed rides. Visit help.gojek.com or use the in-app Help Center to submit a refund request, providing the trip or order details associated with the GOJEK* charge.

How do I cancel my Gojek Indonesia subscription to stop recurring charges?

Open the Gojek Indonesia app, go to your profile, select 'Subscriptions' or 'GojekPlus,' and choose the cancellation option. Make sure to cancel before your next renewal date to avoid another GOJEK* charge.

How do I stop future GOJEK* charges if I no longer use Gojek Indonesia?

Remove your payment card from the Gojek Indonesia app under 'Payment Methods' and cancel any active subscriptions. You can also contact your bank to block future GOJEK* transactions if unauthorized activity is suspected.

Home›Browse Charges›Travel›GOJEK*

GOJEK* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "GOJEK*" charge is from Gojek Indonesia. Gojek ride or food delivery Indonesia.

🌍 ID🕐 8 min read📅 Updated May 22, 2026

Gojek Indonesia

Gojek ride or food delivery Indonesia.

GOJEK*

What is this charge?

When you use Gojek Indonesia's app to book a ride or order food through their platform, the charge on your bank statement shows up as GOJEK* rather than the full company name because Gojek uses a truncated merchant descriptor format through their payment processing system, where the asterisk acts as a separator between the brand identifier and any additional transaction detail that may follow. This shortened format is a deliberate choice by Gojek Indonesia to keep their billing descriptor consistent across the various Southeast Asian markets they operate in, ensuring the core brand name remains recognizable regardless of which local payment gateway processes the transaction. If you see a one-time charge of around 50,000 IDR labeled GOJEK* on your statement, it is almost certainly a legitimate fare or delivery fee from your recent activity on the Gojek Indonesia platform.

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How to handle this charge

Check Your Gojek Ride or Food History

Log into your Gojek Indonesia account at gojek.com and review your recent ride bookings and GoFood delivery orders. Match the GOJEK* charge amount on your bank statement to a specific trip or food order in your Gojek activity history to confirm the transaction is yours.

Verify the Charge Date and Amount

Cross-reference the exact date and amount of the GOJEK* charge with your Gojek Indonesia app transaction records. Gojek may bill in Indonesian Rupiah, so account for any currency conversion fees your bank may have applied if you used the service while traveling in Indonesia.

Manage Your Gojek Payment Methods

Visit gojek.com/account to review the payment methods linked to your Gojek Indonesia account, including any saved cards or GoPay wallet balance. Confirm that your payment details are accurate and that no unauthorized payment sources have been added to your account.

Cancel or Adjust Your Gojek Subscriptions

If the GOJEK* charge is for a GoClub membership or recurring Gojek Indonesia subscription you no longer want, go to gojek.com/account to manage or cancel your active subscriptions. This will prevent future GOJEK* charges from appearing on your bank statement.

ℹ️ International processing

This charge is processed in ID. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from Gojek Indonesia. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the GOJEK* Charge Legitimate or Fraud?

The GOJEK* charge on your bank or credit card statement is most commonly a legitimate transaction from Gojek Indonesia, the popular Southeast Asian super-app offering ride-hailing, food delivery, and other on-demand services. This descriptor appears when Gojek Indonesia processes a payment for one of its many travel or transport services. However, if you don't recognize the charge, it's worth investigating further.

The GOJEK* prefix is the standard billing descriptor used by Gojek Indonesia for card transactions
Charges may relate to GoRide, GoCar, GoFood, or other services within the Gojek Indonesia ecosystem
A family member or travel companion may have used your card to pay for a Gojek Indonesia trip
If you recently traveled to Indonesia or another Southeast Asian country, a GOJEK* charge is very likely tied to a legitimate ride or delivery

How to Verify the GOJEK* Charge

1
Check your Gojek Indonesia app
Log into your Gojek Indonesia account and navigate to 'My Orders' or 'History' to match the charge amount and date with a specific ride, delivery, or service.
2
Search your email for receipts
Look for confirmation or receipt emails from Gojek Indonesia (noreply@gojek.com or similar) that match the GOJEK* charge date and amount on your statement.
3
Check with household members
Ask family members or travel companions whether they used your payment method to book a ride or order food through the Gojek Indonesia app.
4
Review any active Gojek Indonesia subscriptions
Check if you are enrolled in GojekPlus or any Gojek Indonesia subscription plan, as recurring membership fees will also appear as GOJEK* on your statement.
5
Contact your bank
If you still cannot identify the GOJEK* charge, call your bank's fraud line and ask them for the full merchant details, including transaction ID, to help narrow down the source.

How to Dispute a GOJEK* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized GOJEK* charge within 60 days of your statement date, so act quickly to preserve your right to a chargeback.
2
Contact Gojek Indonesia first
Reach out to Gojek Indonesia customer support via the in-app Help Center or at help.gojek.com. Provide the charge amount, date, and your account details to request a review or refund directly.
3
File a chargeback with your bank
If Gojek Indonesia does not resolve the issue, contact your bank or card issuer and formally dispute the GOJEK* charge, providing any correspondence with Gojek Indonesia as supporting evidence.
4
Request a new card if fraud is suspected
If you believe your card details were stolen and used on Gojek Indonesia without your knowledge, ask your bank to cancel your card and issue a new one to prevent further unauthorized GOJEK* charges.

Tips for Managing Gojek Indonesia Charges

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Enable real-time transaction alerts on your bank app so you're notified immediately when a GOJEK* charge hits your card.

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Save your Gojek Indonesia trip receipts in a dedicated email folder to quickly reconcile any GOJEK* charges on your statement.

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Secure your Gojek Indonesia account with a strong password and two-factor authentication to prevent unauthorized GOJEK* charges.

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Note your Gojek Indonesia subscription renewal date to anticipate recurring GOJEK* billing charges each month.

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Use a virtual card number for Gojek Indonesia payments to limit exposure and easily block charges if needed.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside GOJEK* on your bank statement.

ℹ️ Note

In most cases, a GOJEK* charge simply reflects a recent ride, food delivery, or subscription payment made through Gojek Indonesia — especially if you've traveled in Southeast Asia or use the app regularly. A quick check of your Gojek Indonesia order history is usually all it takes to confirm the charge is legitimate.