What exactly is the GRAB ID* charge on my bank statement?

The GRAB ID* charge is a payment descriptor used by Grab Indonesia when processing transactions for services like GrabCar, GrabBike, GrabFood, GrabMart, or GrabPay wallet top-ups made through the Grab platform in Indonesia.

Why does the GRAB ID* charge look different from a regular Grab Indonesia charge?

Banks often truncate or abbreviate merchant names, so 'GRAB ID*' is simply how your bank displays a Grab Indonesia transaction. The 'ID' refers to Indonesia, and the asterisk is a standard separator used in payment processing descriptors.

Can I get a refund for a GRAB ID* charge from Grab Indonesia?

Yes, Grab Indonesia offers refunds for canceled orders, failed deliveries, or disputed transactions. Contact Grab's Help Centre in the app or at help.grab.com with your order details to request a refund for the specific GRAB ID* charge.

How do I cancel a Grab Indonesia subscription to stop recurring GRAB ID* charges?

Open the Grab app, go to 'Profile,' then 'Subscriptions,' and select your active plan in Indonesia. Tap 'Cancel Subscription' before the next renewal date to prevent future automatic GRAB ID* charges from appearing on your statement.

How do I stop future GRAB ID* charges if I no longer use Grab Indonesia?

Cancel any active Grab Indonesia subscriptions through the app, remove your saved payment card from GrabPay settings, and contact Grab Indonesia support to close your account if you no longer plan to use the service.

Home›Browse Charges›Travel›GRAB ID*

GRAB ID* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "GRAB ID*" charge is from Grab Indonesia. Grab superapp charge in Indonesia. Includes ride-hailing, GrabFood, GrabMart, and OVO/GrabPay transactions.

🌍 ID🕐 8 min read📅 Updated May 22, 2026

Grab Indonesia

Grab superapp charge in Indonesia. Includes ride-hailing, GrabFood, GrabMart, and OVO/GrabPay transactions.

GRAB ID*

What is this charge?

When Grab Indonesia processes payments through its GrabPay and OVO payment infrastructure, the billing system truncates the company identifier to fit within the character limits imposed by international card networks like Visa and Mastercard, resulting in the shortened "GRAB ID*" descriptor on your statement. The "ID" portion is an abbreviation for Indonesia, serving as a regional identifier that Grab uses across its Southeast Asian markets to distinguish transactions by country, while the asterisk acts as a separator before any additional transaction reference codes that may follow. So if you recently used the Grab superapp in Indonesia for a ride, GrabFood order, or GrabMart delivery, a charge of around 45,000 IDR labeled "GRAB ID*" on your bank statement is completely legitimate and expected.

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How to handle this charge

Open Your Grab Indonesia App

Log in to your Grab app and navigate to the Activity or Transaction History section. Match the date and amount of the GRAB ID* charge on your bank statement with a specific ride, GrabFood order, GrabMart delivery, or GrabPay/OVO top-up you made in Indonesia.

Check Your GrabPay or OVO Balance

If you recently topped up your GrabPay wallet or linked OVO account in Indonesia, the GRAB ID* charge may reflect that transaction rather than a specific service booking. Review your wallet history inside the Grab Indonesia app to confirm the source.

Visit the Grab Indonesia Help Center

If the charge amount does not match any transaction you recognize, go to help.grab.com/passenger/id-id to submit a dispute or inquiry. Use the in-app chat or help form to reference the exact GRAB ID* charge amount and date from your bank statement for faster resolution.

Manage or Cancel Your Grab Indonesia Services

If you want to review any active Grab Indonesia subscriptions such as GrabUnlimited, or wish to control future charges, visit grab.com/id or manage your account settings directly inside the Grab app under Profile and then Subscriptions to avoid unexpected GRAB ID* charges going forward.

ℹ️ International processing

This charge is processed in ID. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from Grab Indonesia. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the GRAB ID* Charge Legitimate or Fraud?

The GRAB ID* charge on your bank or credit card statement is typically a legitimate transaction processed by Grab Indonesia, one of Southeast Asia's leading super-app platforms offering ride-hailing, food delivery, and financial services. This charge appears when you use Grab's services in Indonesia, including GrabCar, GrabBike, GrabFood, or GrabPay wallet top-ups. However, if you don't recall using Grab Indonesia recently, it's worth investigating further.

You or a family member completed a ride, food order, or delivery through Grab Indonesia
You topped up your GrabPay wallet or purchased a Grab subscription plan in Indonesia
A GrabSubscription auto-renewal processed for a monthly Grab Unlimited or similar plan
A previously pending Grab Indonesia transaction was finally settled by your bank

How to Verify the GRAB ID* Charge

1
Check your Grab Indonesia account
Log into your Grab app and navigate to 'Activity' or 'Transaction History' to match the GRAB ID* charge amount and date with a specific ride, food order, or GrabPay top-up in Indonesia.
2
Search your email for Grab receipts
Search your inbox for emails from 'no-reply@grab.com' or 'support@grab.com' — Grab Indonesia sends digital receipts for every completed transaction that should match the GRAB ID* charge.
3
Check household or shared accounts
Ask family members or friends who may have borrowed your card or share a Grab Indonesia family account whether they made a recent purchase through Grab in Indonesia.
4
Review your Grab subscriptions
Open the Grab app and go to 'Profile > Subscriptions' to check if you have an active Grab Unlimited or GrabFood subscription in Indonesia that may have triggered an automatic GRAB ID* renewal charge.
5
Contact your bank for details
If you still can't identify the GRAB ID* charge, call your bank and request the full merchant descriptor and transaction ID, which can help you confirm the exact Grab Indonesia service that was billed.

How to Dispute a GRAB ID* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized GRAB ID* charge within 60 days of the statement date. Don't delay — gather your Grab Indonesia transaction history and any relevant receipts before contacting anyone.
2
Contact Grab Indonesia first
Reach out to Grab Indonesia's customer support through the Grab app (Help Centre > Chat with Us) or via help.grab.com. Explain the unauthorized GRAB ID* charge and provide the transaction amount and date for a faster resolution.
3
File a chargeback with your bank
If Grab Indonesia does not resolve the issue within a reasonable timeframe, contact your bank or card issuer to initiate a formal chargeback dispute for the GRAB ID* charge, citing it as unauthorized or unrecognized.
4
Request a new card
If you suspect your card details were stolen and used fraudulently for GRAB ID* charges in Indonesia, ask your bank to cancel your current card and issue a replacement with a new number to prevent further unauthorized transactions.

Tips for Managing Grab Indonesia Charges

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Enable Grab app notifications so you get an instant alert every time a GRAB ID* charge is processed in Indonesia.

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Screenshot your Grab Indonesia receipts after each trip or order to have a quick reference when reconciling GRAB ID* charges.

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Secure your Grab Indonesia account with a strong password and enable two-factor authentication to prevent unauthorized GRAB ID* charges.

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Note your Grab Indonesia subscription renewal dates to anticipate recurring GRAB ID* charges and avoid billing surprises each month.

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Set a transaction alert on your bank card for any GRAB ID* charge above a set threshold for instant fraud protection.

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Use WhatIsThisCharge.net to identify related charges from Grab Indonesia or similar Southeast Asian travel and ride-hailing services.

ℹ️ Note

In most cases, a GRAB ID* charge simply means you or someone with access to your account recently used Grab Indonesia for a ride, food delivery, or GrabPay top-up — it's one of the most common travel and lifestyle charges seen from Indonesia and is rarely fraudulent.