FRESHDESK* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "FRESHDESK*" charge is from Freshdesk. Freshdesk customer support software subscription.
Freshdesk
Freshdesk customer support software subscription.
Category
SaaS
Avg. Charge
$15.00 - $79.00
Country
US
Billing Cycle
Monthly
Cancel At
login.freshworks.com/email-login/
Support
See website
Why does this charge appear?
Freshdesk uses the truncated billing descriptor "FRESHDESK*" on bank statements because their subscription payment system appends an asterisk to the brand name, a formatting convention used by major payment processors like Stripe to separate the merchant identifier from any additional transaction detail that may follow, such as a plan tier or billing period. When you sign up for Freshdesk's customer support software and authorize a recurring monthly charge, the payment processor registers the merchant under this shortened descriptor format rather than spelling out the full company name. If you see "FRESHDESK*" on your statement with an amount between $15 and $79, it almost certainly reflects your active Freshdesk subscription rather than any unauthorized activity.
What should you do?
Identify your Freshdesk account
Visit freshdesk.com and log in to your account to confirm that the FRESHDESK* charge on your bank statement matches an active subscription plan you signed up for. Check your account dashboard for your current billing tier and renewal date.
Review your Freshdesk billing history
Once logged in to your Freshdesk account, navigate to the billing or subscription section to view your full payment history. Confirm that the charge amount on your bank statement matches what Freshdesk shows as your most recent invoice.
Check for multiple Freshdesk seats or upgrades
If the FRESHDESK* charge seems higher than expected, check whether additional agent seats were added or your plan was upgraded. Freshdesk charges are based on the number of support agents and the selected plan tier, so review your current configuration carefully.
Cancel or manage your Freshdesk subscription if needed
If you no longer need the Freshdesk customer support software or want to stop future FRESHDESK* charges, go to login.freshworks.com/email-login/ to access your account and manage or cancel your subscription before your next billing cycle begins.
Is this charge fraudulent?
No, this is a legitimate charge from Freshdesk. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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