HEY EMAIL* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "HEY EMAIL*" charge is from HEY Email. HEY email service subscription by Basecamp.
HEY Email
HEY email service subscription by Basecamp.
Category
SaaS
Avg. Charge
$14.00 - $24.00
Country
US
Billing Cycle
Monthly
Cancel At
app.hey.com/sign_in
Support
See website
Why does this charge appear?
When HEY Email, the premium email service built by Basecamp, processes subscription payments, it uses a truncated billing descriptor format that combines the product name with the service category, resulting in "HEY EMAIL*" appearing on your bank statement rather than the full brand name. The asterisk in the descriptor is a standard convention used by payment processors to separate the company identifier from a secondary identifier, such as a product tier or billing cycle reference. If you're seeing a charge of $14 to $24 monthly with this descriptor, it's almost certainly your recurring HEY Email subscription and not an unauthorized transaction.
What should you do?
Verify your HEY Email subscription
Sign in to your HEY Email account at hey.com and check your account settings to confirm you have an active subscription. The HEY EMAIL* charge on your bank statement corresponds to your recurring HEY Email service plan billed by Basecamp.
Check your HEY Email billing details
Once logged in at hey.com, navigate to your billing section to review the exact amount and billing date of your HEY EMAIL* charge. This will help you confirm the charge matches your current subscription tier and renewal cycle.
Manage or cancel your HEY Email plan
If you no longer wish to be billed for HEY Email, visit app.hey.com/sign_in to access your account and locate the subscription management options. From there you can downgrade or cancel your plan to prevent future HEY EMAIL* charges from appearing on your statement.
Contact HEY Email support if the charge is unexpected
If you do not recognize the HEY EMAIL* charge or believe the amount is incorrect, reach out to HEY Email support directly through hey.com. Provide them with the charge date and amount so they can look up the transaction tied to your account and clarify the billing.
Is this charge fraudulent?
No, this is a legitimate charge from HEY Email. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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