INTERCOM* Charge (What It Is + Is It Legit?)

Intercom uses a truncated billing descriptor format that prefixes their company name with "INTERCOM*" to comply with payment network character limits while also distinguishing their subscription charges from other transactions on your statement. The asterisk acts as a separator commonly used by Stripe, Intercom's primary payment processor, which appends a secondary descriptor after the asterisk to provide additional context such as a plan name or billing period. If you're seeing INTERCOM* on your bank statement, it almost certainly reflects your monthly Intercom customer messaging platform subscription, which typically runs around $74.00 depending on your plan tier.

No, this is a legitimate charge from Intercom. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Frequently Asked Questions