What exactly is the JAHEZ* charge on my statement?

The JAHEZ* charge is the billing descriptor used by Jahez, a Gulf-based food delivery service, when processing payments for orders, delivery fees, or subscription plans through their platform.

Why does the charge say JAHEZ* instead of just Jahez?

The asterisk in JAHEZ* is a standard payment processing convention. Jahez uses this format so that their merchant name fits within the character limits required by card networks like Visa and Mastercard.

Can I get a refund for a JAHEZ* charge?

Yes. Contact Jahez support through the app or their website and reference your order number. Jahez typically processes refunds for cancelled or incorrect orders within 5–10 business days back to your original payment method.

How do I cancel my Jahez subscription to stop recurring charges?

Open the Jahez app, go to your profile settings, and select 'Subscription' or 'Jahez Pro.' Choose to cancel your plan before the next renewal date to avoid the next scheduled JAHEZ* billing charge.

How do I stop future JAHEZ* charges if I no longer use the service?

Log into your Jahez account and remove your saved payment card from the billing section. Cancel any active subscriptions and request that Jahez delete your payment information entirely.

Home›Browse Charges›Food›JAHEZ*

JAHEZ* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "JAHEZ*" charge is from Jahez. Jahez food delivery Saudi Arabia.

🌍 SA🕐 7 min read📅 Updated May 22, 2026

Jahez

Jahez food delivery Saudi Arabia.

JAHEZ*

Why does this charge appear?

When Jahez processes payments for food delivery orders in Saudi Arabia, the truncated descriptor JAHEZ* shows up on your bank statement because of how payment gateways format merchant identifiers, with the asterisk acting as a separator that typically precedes an order reference number or transaction code appended by the payment processor. Jahez operates across the Kingdom using regional billing infrastructure that transmits shortened merchant codes rather than the full brand name, which is standard practice among Saudi digital commerce platforms working within local banking networks. If you recently ordered food through the Jahez app and see a charge around 50 SAR with this descriptor, it is almost certainly your delivery transaction.

🛡️

Got a suspicious message or link?

Free

Detect scams in seconds — texts, emails, websites & more, instant results.

🛡️ Check for Scam →

✅

Your next steps

Confirm your recent Jahez orders

Log into your Jahez account at jahez.net and review your order history to match the JAHEZ* charge on your bank statement with a specific food delivery order you placed.

Check the exact charge amount

Compare the amount shown as JAHEZ* on your statement with the order total in your Jahez account, keeping in mind the charge may include delivery fees or service charges applied by Jahez at the time of your order.

Manage or cancel your Jahez subscription

If you have a Jahez subscription or recurring plan you no longer want, visit jahez.net/account to review your active plans and cancel any ongoing charges to prevent future JAHEZ* transactions on your statement.

Contact Jahez support if something looks off

If the JAHEZ* charge amount does not match any order in your Jahez account history, reach out to Jahez customer support directly through jahez.net to clarify the transaction before escalating to your bank.

ℹ️ International processing

This charge is processed in SA. You may see a foreign transaction fee from your bank (typically 1-3%).

🛡

Legitimate or scam?

No, this is a legitimate charge from Jahez. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the JAHEZ* Charge Legitimate or Fraud?

The JAHEZ* charge on your bank or credit card statement is almost always a legitimate transaction from Jahez, one of the leading food delivery platforms operating in Saudi Arabia and the wider Gulf region. This descriptor appears whenever Jahez processes a payment for a food order, delivery fee, or any subscription service tied to your account.

You or a household member recently placed a food delivery order through the Jahez app or website
Jahez charged a delivery fee, service fee, or promotional charge separately from your order total
You are subscribed to a Jahez membership or loyalty plan with recurring billing
A previously placed order was fulfilled and the pending authorization converted to a final JAHEZ* charge

How to Verify the JAHEZ* Charge

1
Check your Jahez order history
Log into your Jahez account via the app or jahez.net and navigate to 'My Orders.' Match the charge amount and date against your recent food delivery orders.
2
Search your email for Jahez receipts
Search your inbox for emails from Jahez or noreply@jahez.net. Every completed order generates a confirmation email with an itemized receipt that should match the JAHEZ* charge amount.
3
Check with household members
Ask family members or roommates if they used your payment card to order food through Jahez. The JAHEZ* charge is commonly linked to a shared or saved card on someone else's account.
4
Review any Jahez subscriptions
Check if you signed up for Jahez Pro or any membership plan. These subscriptions bill automatically and will appear as recurring JAHEZ* charges on your statement each cycle.
5
Contact your bank for details
If you still cannot place the charge, call the number on the back of your card and ask for the full merchant details behind the JAHEZ* descriptor, including transaction ID and exact amount.

How to Dispute a JAHEZ* Charge

1
Act within 60 days
Most banks require dispute requests within 60 days of the statement date. Do not delay if you believe the JAHEZ* charge is unauthorized or incorrect — gather your evidence immediately.
2
Contact Jahez customer support first
Reach out to Jahez directly through their in-app chat or support line before escalating. Jahez can quickly verify the transaction and issue a refund for duplicate or erroneous JAHEZ* charges.
3
File a chargeback with your bank
If Jahez does not resolve the issue, contact your bank or card issuer to file a formal chargeback. Provide your order history, email receipts, and any Jahez support correspondence as evidence.
4
Request a new card if fraud is suspected
If you never used Jahez and the JAHEZ* charge appears fraudulent, ask your bank to cancel your current card and issue a replacement to prevent any additional unauthorized charges.

Tips for Managing Jahez Charges

🔔

Enable push notifications in the Jahez app so you get an instant alert every time a JAHEZ* charge is processed.

📋

Save your Jahez order confirmation emails to quickly cross-reference any JAHEZ* charge on your statement.

🔑

Secure your Jahez account with a strong, unique password and enable two-factor authentication to prevent unauthorized orders.

📅

Note your Jahez Pro subscription renewal date to anticipate recurring JAHEZ* billing charges each month.

🛡️

Set a spending alert on your bank account to flag any unexpected JAHEZ* charge above your usual order amount.

🔍

Use WhatIsThisCharge.net to identify any related or unfamiliar charges that appear alongside JAHEZ* on your statement.

ℹ️ Note

In most cases, a JAHEZ* charge is a routine, legitimate transaction from Jahez for a food delivery order or subscription fee — simply check your Jahez order history or email receipts to confirm the charge and put your mind at ease.