What exactly is the JIRA* charge on my bank statement?

The JIRA* charge is the billing descriptor used by Jira by Atlassian when processing subscription payments for its project tracking software plans.

Why does the charge say JIRA* instead of Atlassian?

Banks truncate merchant names, and Jira by Atlassian registers 'JIRA*' as its billing descriptor, which is why the full company name Atlassian may not appear on your statement.

Can I get a refund for a JIRA* charge?

Jira by Atlassian offers refunds on a case-by-case basis — contact support.atlassian.com promptly, as refunds are more likely to be approved for charges made within the last 30 days.

How do I cancel my Jira by Atlassian subscription to stop JIRA* charges?

Log into id.atlassian.com, navigate to Billing > Subscriptions, select your Jira plan, and choose 'Cancel subscription' — cancellations take effect at the end of the current billing period.

How do I make sure I never see an unexpected JIRA* charge again?

Remove your saved payment method from the Atlassian billing portal after canceling, and set up bank transaction alerts to catch any future JIRA* charges immediately.

Home›Browse Charges›SaaS›JIRA*

JIRA* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "JIRA*" charge is from Jira by Atlassian. Jira software project management subscription.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Jira by Atlassian

Jira software project management subscription.

JIRA*

Why this shows on your statement

Atlassian bills its Jira software subscriptions through a truncated merchant descriptor that combines the product name with an asterisk, a common formatting convention used by Atlassian's payment processing system to flag SaaS subscription charges. The "JIRA*" format reflects how Atlassian separates its individual product lines in billing, since the company offers multiple tools like Confluence and Trello that each carry their own distinct descriptor prefix. If you see a recurring charge of around $7.75 labeled JIRA* on your statement, it almost certainly corresponds to your monthly Jira project management subscription billed by Atlassian.

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What should you do?

Identify the JIRA* charge

Log in to your Atlassian account at atlassian.com and navigate to your billing history to confirm the JIRA* charge on your bank statement matches a Jira software project management subscription you have active.

Review your Jira subscription plan

Visit admin.atlassian.com/billing to see the details of your current Jira by Atlassian plan, including the billing cycle, number of users, and the exact amount being charged each period.

Check for multiple Jira sites

At admin.atlassian.com/billing, verify whether you have more than one Jira site or workspace active under your Atlassian account, as multiple sites can result in separate JIRA* charges appearing on your bank statement.

Cancel or downgrade if needed

If the JIRA* charge is for a Jira by Atlassian subscription you no longer need, go directly to admin.atlassian.com/billing to cancel or downgrade your plan and prevent future charges from appearing on your statement.

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How to cancel Jira by Atlassian

Jira by Atlassian bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Jira by Atlassian

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Should you be worried?

No, this is a legitimate charge from Jira by Atlassian. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the JIRA* Charge Legitimate or Fraud?

The JIRA* charge on your bank or credit card statement is almost always a legitimate billing from Jira by Atlassian, the popular project management and issue-tracking SaaS platform used by software teams worldwide. Atlassian uses the truncated descriptor JIRA* for subscription payments, which can appear unfamiliar even to active users. Common legitimate reasons you may see this charge include:

An active Jira Software, Jira Work Management, or Jira Service Management subscription billed monthly or annually
A plan upgrade or seat expansion triggered by adding new team members to your Atlassian organization
A free trial that converted to a paid Jira by Atlassian subscription without a prominent renewal reminder
A teammate or IT administrator who signed up for Jira under a shared company card on file

How to Verify the JIRA* Charge

1
Log into your Atlassian account
Visit id.atlassian.com and sign in to review your active Jira by Atlassian subscriptions and recent invoices under Billing settings.
2
Search your email for receipts
Search your inbox for emails from 'no-reply@atlassian.com' or 'billing@atlassian.com' — Jira by Atlassian sends a receipt for every JIRA* charge processed.
3
Check with household or team members
Ask colleagues or anyone with access to your card if they signed up for or upgraded a Jira by Atlassian plan, as team admins can trigger JIRA* charges.
4
Review your Atlassian subscription details
Inside your Atlassian admin portal, go to 'Billing' then 'Subscriptions' to see the exact plan, billing date, and amount that matches the JIRA* charge.
5
Contact your bank for transaction details
Ask your bank for the full merchant descriptor and transaction ID for the JIRA* charge, which can help Atlassian support locate the exact billing record.

How to Dispute a JIRA* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the JIRA* charge appearing on your statement, so do not delay investigating the charge.
2
Contact Jira by Atlassian support first
Reach out at support.atlassian.com before filing a chargeback — Atlassian's billing team can often resolve unauthorized or duplicate JIRA* charges quickly with a refund.
3
File a chargeback with your bank
If Jira by Atlassian cannot resolve the issue, contact your bank or card issuer to formally dispute the JIRA* charge and provide any email receipts or account screenshots as evidence.
4
Request a new card number
If you suspect your card details were used fraudulently to purchase a Jira by Atlassian plan, ask your bank to issue a new card to prevent further unauthorized JIRA* charges.

Tips for Managing Jira by Atlassian Charges

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Enable Atlassian billing alerts so you're notified by email before every JIRA* renewal charge hits your card.

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Download your Jira by Atlassian invoices monthly from the admin portal to reconcile JIRA* charges against your budget.

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Limit Atlassian admin access so only authorized personnel can change plans or add seats that trigger new JIRA* charges.

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Note your Jira by Atlassian renewal date and mark your calendar 7 days before to review or cancel before the next JIRA* charge.

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Use a virtual card number for your Jira by Atlassian subscription to limit fraud exposure tied to JIRA* billing.

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Use WhatIsThisCharge.net to identify any other unfamiliar Atlassian-related charges alongside JIRA*.

ℹ️ Note

The JIRA* charge is most commonly a routine, legitimate billing from Jira by Atlassian — often a forgotten subscription or a team plan renewal. A quick login to your Atlassian account will typically clear up the mystery in minutes.