Question 1

What is the LOOM* charge on my bank statement?

Accepted Answer

The LOOM* charge is a subscription fee from Loom, a video messaging platform that lets you record and share screen and camera videos. The charge typically appears as $12.50 and covers your Loom paid plan, which gives you access to features like unlimited video recording, analytics, and team collaboration tools.

Question 2

I don't remember signing up for Loom — could this $12.50 charge be a mistake?

Accepted Answer

It's possible you signed up for a Loom trial that converted to a paid subscription, or a team member may have added your payment details to a Loom workspace. Loom is a legitimate video messaging service and the charge is not fraudulent. To verify your account and review your subscription, log in at loom.com and check your billing details at loom.com/settings/billing.

Question 3

How do I stop recurring LOOM* charges from appearing on my account?

Accepted Answer

To cancel your Loom subscription and stop the recurring $12.50 charges, go directly to loom.com/settings/billing. From there you can downgrade to the free plan or cancel your subscription entirely. Make sure to cancel before your next billing date to avoid being charged for another cycle.

Question 4

Is Loom charging me monthly or annually, and why is it $12.50?

Accepted Answer

The $12.50 charge from Loom typically reflects a monthly billing amount for one of their paid subscription tiers. If you are on an annual plan, the per-month equivalent often works out to around $12.50 as well. To see exactly what plan you are on and your next billing date, visit loom.com/settings/billing where your full subscription details are listed.

LOOM* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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